MOHAMMAD BIN ABDULLAH
doha,qatar
Summary
Delivering efficient customer service, with a top 2 rank in national overall performance achievement. Motivated professional with a strong foundation in customer engagement and problem resolution. Communicates effectively to understand customer needs and enhance service experiences. Utilises analytical skills to support service improvement initiatives.
Overview
4
4
years of professional experience
Work History
Customer relationship representative
CONNEQT CORP
HYDERABAD
02.2023 - 02.2025
- Assisted customers with sales activities by explaining products/services and identifying needs to drive customer engagement.
- Managed customer inquiries, complaints, and service issues professionally to ensure high satisfaction.
- Resolved customer complaints with calm, clear communication and problem-solving to enhance service quality and customer satisfaction.
- Performed data entry and analysis tasks to optimise customer service processes.
Customer care representative
HRH NEXT SOLUTIONS
HYDERABAD
01.2021 - 02.2023
- Managed 85+ customer calls daily, ensuring prompt and effective resolution of inquiries.
- Resolved customer queries through clear communication and detailed, step-by-step solutions.
- Engaged with customers to better understand needs and deliver excellent service.
- Achieved service time and quality targets.
- Addressed customer concerns and escalated critical issues to supervisor for further action.
Education
MBA - Finance
OSMANIA UNIVERSITY
HYDERABD, INDIA08-2022
BACHELOR OF COMMERCE - BCOM GENERALS
OSMANIA UNIVERSITY
HYDERABAD, INDIA01-2021
Skills
- Customer Service
- Call management
- Billing procedures knowledge
- Product knowledge
- MS Office
- MS Excel
- MS Word
- PowerPoint
- Operating systems knowledge
- IT knowledge
- Multitasking proficiency
- Patience under pressure
Languages
English
Intermediate
B1
Hindi
Upper Intermediate
B2
Timeline
Customer relationship representative
CONNEQT CORP
02.2023 - 02.2025
Customer care representative
HRH NEXT SOLUTIONS
01.2021 - 02.2023
MBA - Finance
OSMANIA UNIVERSITY
BACHELOR OF COMMERCE - BCOM GENERALS
OSMANIA UNIVERSITY