Summary
Overview
Work History
Education
Skills
Accomplishments
Key Skills
Memberships And Affiliations
Certification
Additional Information
Timeline
Generic

MOHAMMAD FAHAD RIAZ

Jeddah

Summary

Experienced Senior Project Manager and Business Consultant with over 13 years of success in digital transformation, strategic planning, and business process reengineering. Proven ability to manage end-to-end product lifecycle while delivering user-centric solutions in complex organizational environments. Proficient in aligning business goals with technical execution, leading cross-functional teams, and leveraging data-driven insights to drive strategic decisions. Demonstrated expertise in AI-driven solution design, including the development and deployment of use cases based on Large Language Models (LLMs). Actively involved in consulting on AI strategy, identifying automation opportunities, and collaborating on the design and implementation of intelligent systems tailored to enterprise needs. Currently working with a leading organization in Saudi Arabia since October 3, 2023, as a Senior Business Analyst and Project Manager within the Information Services division. Based in Jeddah, I oversee the digitalization of systems and lead initiatives that support evolving business needs, including the integration of AI-powered capabilities across operations.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Project Manager/Senior Business Analyst (Product Management)

United Cooperative Assurance Company
10.2024 - Current
  • As a dual-role Senior Business Analyst and Project Manager, I lead the design and development of digital insurance products, driving end-to-end transformation for corporate insurance processes. I translate complex business needs into actionable technical requirements, develop strategic product roadmaps, and ensure compliance with regulatory standards.
  • Spearheaded the launch of medical and motor insurance products tailored for corporate clients, integrating automated workflows and seamless onboarding.
  • Collaborated cross-functionally with underwriting, claims, compliance, and finance teams to define business requirements and regulatory needs (SAMA, CCHI, IA,).
  • Managed Agile product development life cycles, including backlog grooming, sprint planning, and stakeholder demos.
  • Directed UI/UX design efforts to create intuitive and user-centric digital interfaces.
  • Oversaw vendor coordination, multi-disciplinary team leadership, and budget tracking for smooth project execution.
  • Implemented quality assurance frameworks, monitored deliverables, and led solution testing to ensure system readiness.
  • Introduced AI-driven enhancements and consulted LLM-based solutions to optimize customer interactions and back-office automation.
  • This role has allowed me to drive measurable business impact through strategic planning, digital transformation, and a strong focus on product scalability and operational efficiency.
  • Designed and released a fully functional corporate insurance product (Medical and Motor), automating processes across departments and reducing manual work by 40%.
  • Conceptualized and implemented AI chatbot use-cases for customer self-service (quotations, claims, endorsements), enhancing digital engagement.
  • Successfully deployed a conversational AI chatbot across retail and corporate channels, integrated with core systems and external APIs.
  • Improved customer turnaround time for service requests by 30% through automation and strategic chatbot flows.
  • Developed a reusable framework for LLM-based insight generation, enabling business users to query operational data with natural language.
  • Led data migration and change management activities for new insurance workflows with zero downtime during production rollout.

Senior Business Analyst (Consultant Product Manager - Bupa Arabia)

Zamil Trade and Services
03.2023 - 10.2023
  • Engaged to modernize and revamp outdated healthcare product workflows by aligning them with updated clinical standards and operational goals. Acted as the liaison between business stakeholders, regulatory expectations, and product engineering teams.
  • Conducted end-to-end business analysis to revive shelved medical insurance product initiatives.
  • Performed gap analysis to align existing workflows with WHO, ICD-10, and evolving medical protocols.
  • Translated regulatory and treatment standards into actionable product requirements and process flows.
  • Collaborated with medical SMEs to validate clinical accuracy and ensure compliance with healthcare norms.
  • Contributed to product modernization by embedding operational efficiency into clinical-centric use cases.
  • Tools/Standards Applied: ICD-10, WHO protocols, Agile framework, healthcare compliance benchmarks.
  • Successfully revitalized legacy healthcare product requirements and positioned them for modern rollout.
  • Ensured clinical rigor and regulatory compliance through stakeholder collaboration and product alignment.
  • Streamlined workflows to improve system readiness for future AI and digital transformation initiatives.

Digital Business Analyst

Abdul Latif Jameel United Finance
01.2019 - 02.2023
  • Company Overview: http://www.aljfinance.com
  • Led enterprise-wide digital transformation across core leasing and after-sales services, driving automation, operational efficiency, and compliance. Played a pivotal role in product modernization, merger execution, CRM delivery, and financial optimization initiatives.
  • Delivered the full digital transformation of after-sales services—designing, developing, and deploying e-services covering ~80% of post-leasing functions (registration, ownership, permits, settlements).
  • Built the solution from scratch: captured requirements, authored detailed BRDs/FSDs, created the first UI prototypes using PowerPoint, and collaborated across development, marketing, compliance, and operations teams.
  • Led the merger integration between ALJ Finance and Bab Rizq Jameel Microfinance, aligning product portfolios, financial systems, and customer journeys while optimizing post-merger service architecture.
  • Designed business worksheets to simulate contract termination financials and successfully implemented logic within the core leasing platform.
  • Delivered a custom-built CRM system to support customer acquisition, retention, and market intelligence strategies, tightly aligned with sales workflows and marketing initiatives.
  • Acted as liaison across compliance, risk, and governance units to ensure all digital and core system enhancements adhered to SAMA regulations and business continuity standards.
  • Conducted UAT cycles, workshops, and training sessions to validate deliverables and ensure operational readiness.
  • Http://www.aljfinance.com
  • Delivered 80%+ automation of after-sales services, transitioning customers from branch visits to fully digital self-service channels.
  • Successfully led the digital unification and process optimization post-merger of two finance companies.
  • Designed financial logic and implemented contract settlement models within the core leasing engine.
  • Rolled out a robust CRM solution to enable data-driven customer targeting, boosting acquisition and engagement efficiency.

Business Analyst

Hidada Limited
04.2017 - 11.2018
  • Led cross-functional digital transformation initiatives across HR, Finance, Sales, Engineering, and Supply Chain departments. Focused on gathering process-level requirements and driving the in-house development of scalable, cost-effective applications to streamline operations.
  • Collaborated with stakeholders across departments to analyze existing workflows and authored BRDs and FSDs for end-to-end process digitization.
  • Recommended process redesigns to enhance cost efficiency and operational simplicity, aligning with business goals.
  • Spearheaded the successful rollout of HR modules including leave management, onboarding, and attendance tracking systems.
  • Implemented the Supply Chain Management (SCM) module, integrating procurement, estimation, and inventory tracking into a unified system.
  • Led automation of the Sales Tracking and E-Filing system, including UI design and business rule definition.
  • Defined and supported the Incident Management System to handle user-reported issues related to HR and SCM systems, improving resolution times and system adoption.
  • Developed Management Information Reports (MIR) and collaborated with VP–HR & Operations to assess process efficiency and workforce effectiveness.
  • Digitized key functional processes across HR and SCM, reducing manual overhead and increasing transparency.
  • Improved cross-departmental coordination through centralized digital workflows.
  • Enabled data-driven decision-making by institutionalizing KPI-based reporting and optimization reviews.

Software Engineering Business Analyst

Tech Mahindra Limited
04.2017 - 11.2018
  • Led digital innovation projects across banking, healthcare, hospitality, and oil & gas sectors, combining emerging technologies like AI, Blockchain, AR/VR, and RPA with robust product strategy and stakeholder engagement to deliver transformative business outcomes.
  • Spearheaded use-case development and implementation of AI, RPA, Blockchain, AR/VR, deploying solutions like mobile-based cheque processing, omnichannel banking interfaces, and AI-powered chatbots for Level 1/1.5 support—resulting in up to 40% cost reduction.
  • Designed GTM strategies and innovation roadmaps for new products, aligning technology capabilities with client-specific business objectives.
  • Delivered mobile apps for retail banking, wealth management portals, and real-time service dashboards across multiple geographies.
  • Drove project planning, scope control, and stakeholder alignment, ensuring on-time delivery of scalable, user-centric solutions.
  • Conducted JAD sessions, created use case models, and authored BRDs, FSDs, UML diagrams, and BPMN workflows to formalize complex requirements across functions.
  • Advised enterprise clients on adopting next-gen technologies to enhance service delivery, customer retention, and operational agility.
  • Enabled digital transformation across diverse verticals: banking, healthcare, aviation, utilities, and logistics.
  • Implemented AI-powered chatbot solutions to automate Level 1/1.5 support, significantly reducing human workload and operational costs by up to 40%.
  • Helped the contact center of a leading North American bank reduce operational costs by nearly 25% through AI-driven service automation and workflow optimization.
  • Delivered intelligent mobile banking applications with real-time cheque processing and intuitive onboarding experiences.
  • Executed omni-channel banking strategies, improving service consistency and customer engagement across digital platforms.
  • Provided strategic insights and digital modernization that enhanced client satisfaction, reduced overheads, and improved market responsiveness.

Junior Business Associate

Softparity
05.2012 - 12.2013
  • Joined as a junior Business Associate to gather requirements from client and record interview session activities. Summarize interview with stakeholders and share with reporting/lead BA.
  • Prepare questionnaires and surveys for stakeholders, gets it reviewed by senior to share with external stakeholders (client- Tech Mahindra which again was a business solution provider to State Bank of India).
  • Design screen prototypes to be shared with developers.
  • Document process document and maintenance of project document- start until end.
  • Facilitated the creation and upkeep of the Cyber Security business continuity program by aiding business units and BCM managers. This involves assisting and as well as guiding them through the development of essential program elements, including risk assessments, business impact analysis, business continuity plans, and incident response plans, all within a governance framework that operates on an annual cycle.
  • Recognized for exceptional contributions to organizational extracurricular activities, highlighting commitment beyond core responsibilities.
  • Received a Letter of Commendation from Tech Mahindra for demonstrating outstanding understanding and application of web and internet programming.
  • Earned formal commendation letters from clients for exceptional support and driving impactful business outcomes.
  • Chosen for Tech Mahindra’s AIM (Achievers in Making - Leadership Program), a prestigious initiative aimed at nurturing future leaders in sales and business development.
  • Received appreciation emails, cash awards, and mentions from senior leadership, including the Managing Director at Abdul Latif Jameel United Finance Company, for delivering high-impact projects and achieving business objectives.

Education

MASTER OF TECHNOLOGY - Digital Systems and Computer Electronics

Jawaharlal Nehru Technological University
01.2016

BACHELOR OF TECHNOLOGY - Electronics And Communication Engineering

Jawaharlal Nehru Technological University
01.2012

Skills

  • Regulatory & Compliance Expertise
  • Regulatory Frameworks
  • Data Privacy & Cybersecurity
  • Strategic & Advisory Skills
  • Executive-Level Reporting
  • Business Analysis & Decision Support
  • Digital Strategy & Innovation
  • Change & Transformation Leadership
  • Business-Technical Alignment
  • Advanced Business Analysis
  • Process Design & Optimization
  • Delivery Methodologies
  • Technical Competence & Architecture Awareness
  • API & Microservices Understanding
  • AI & LLMs
  • Programming Concepts
  • Data Analytics
  • ERP Systems Knowledge
  • Tools & Documentation
  • Tool Proficiency
  • Documentation Mastery
  • UI/UX Collaboration
  • Project Delivery & Enablement
  • Testing & Validation
  • Knowledge Sharing
  • Cross-Team Negotiation

Accomplishments

  • "Pat on Back" Award: Recognized for exceptional contributions to organizational extracurricular activities.
  • Commendation for Technical Excellence: Received a Letter of Commendation from Tech Mahindra for demonstrating outstanding understanding and application of web and internet programming.
  • Client Recognition: Earned formal commendation letters from clients for exceptional support and driving impactful business outcomes.
  • Leadership Development Program Selection: Chosen for Tech Mahindra’s AIM (Achievers in Making - Leadership Program).
  • Recognition for Excellence: Received appreciation emails, cash awards, and mentions from senior leadership.

Key Skills

  • In-depth understanding of SAMA, IA, CHI, HIPAA, ICD, and global insurance/healthcare compliance standards.
  • Knowledgeable in PDPL, cybersecurity protocols, and disaster recovery frameworks.
  • Skilled in preparing high-level executive reports and strategy documents tailored for CXOs and board members., Proficient in SWOT, root-cause analysis, and value-driven diagnostics.
  • Deep expertise in requirement gathering, stakeholder engagement, and use-case definition across industries., Mastery in BPMN 2.0, enabling process reengineering, automation, and customer-centric redesign., Solid technical acumen in RESTful APIs, webhooks, and microservices architecture.
  • Working knowledge of Artificial Intelligence, Large Language Models, and their application.
  • Hands-on experience with JIRA, Azure DevOps, Confluence, and project collaboration tools., Expert in authoring BRDs, FSDs, user stories, UI mockups, and solution diagrams., Skilled in reviewing test cases, leading UAT, and ensuring feature readiness and acceptance.
  • Effective in bridging technical and business teams, managing competing priorities.

Memberships And Affiliations

  • Member and Certified Business Analyst Professional from the International Institute of Business Analysis- IIBA
  • Member and Certified Project Management Professional from the PMI Institute
  • Registered and verified as a Business Analyst by the Australian Computer Society – acs.org.au
  • Member of Saudi Council of Engineers

Certification

  • PMP - Project Management Professional
  • Licensed Certified Business Analyst Professional from International Institute of Business Analysis - 2028
  • Verified Business Analyst Professional from Australian Computing Society

Additional Information

Transferable Iqama (Work Permit Saudi Arabia)

Australian Permanent Residency

Timeline

Project Manager/Senior Business Analyst (Product Management)

United Cooperative Assurance Company
10.2024 - Current

Senior Business Analyst (Consultant Product Manager - Bupa Arabia)

Zamil Trade and Services
03.2023 - 10.2023

Digital Business Analyst

Abdul Latif Jameel United Finance
01.2019 - 02.2023

Business Analyst

Hidada Limited
04.2017 - 11.2018

Software Engineering Business Analyst

Tech Mahindra Limited
04.2017 - 11.2018

Junior Business Associate

Softparity
05.2012 - 12.2013

BACHELOR OF TECHNOLOGY - Electronics And Communication Engineering

Jawaharlal Nehru Technological University

MASTER OF TECHNOLOGY - Digital Systems and Computer Electronics

Jawaharlal Nehru Technological University

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