Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Work Availability
Affiliations
Work Preference
Software
Personal Information
Websites
Quote
Timeline
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MOHAMMAD FAIZAN SAEED

MOHAMMAD FAIZAN SAEED

Riyadh

Summary

Accomplished Senior IT Governance Consultant specializing in CMMI, COBIT, ITIL, and ISO frameworks. Demonstrates proven expertise in IT audit, governance, and compliance, leveraging statistical modeling and strategic planning to enhance organizational performance. Delivers data-driven strategies and fosters effective team collaboration, leading to significant improvements in operational efficiency. Committed to driving innovation and best practices within the IT governance landscape.

Overview

15
15
years of professional experience
1
1
Certificate

Work History

Senior IT Governance Consultant

Nozom Alkhebrat IT Co.
Riyadh
04.2024 - Current
  • Directed establishment and adherence to IT procedures in line with corporate IT guidelines and international standards.
  • Managed ISO 20000, 22301, 27001, 9001, 38500, and CMMI 3.0 Level 5 certification for IT Service Management System and Governance as per COBIT and ITIL.
  • Developed structured audit schedules, routinely assessing compliance gaps.
  • Implemented data-driven strategies by analyzing performance metrics using statistical methods.
  • Developed streamlined processes to align Operational Level Agreements and Service Level Agreements with organizational objectives.
  • Executed assessments on infractions and directed conclusion of action plans.
  • Leveraged understanding of industry standards to foster ongoing advancements.

Manager Quality Assurance

Abu Dhabi Islamic Bank
Abu Dhabi
03.2022 - 01.2024
  • Established and implemented policies for CMMI SVC 2.0 and COBIT compliance.
  • Partnered with senior leadership to design strategic resources aligning with organizational goals.
  • Joined forces with various departments to implement standards and procedures, ensuring streamlined success through BPMN-led process advancements.
  • Oversaw internal, external, and IT audits.
  • Directed iServer deployment throughout the organization.
  • Harnessed knowledge of Predictive Analysis, Statistical Modeling, and Data Visualization to elevate project outcomes aligned with business goals.
  • Developed and executed a PMO strategy to streamline project delivery processes.
  • Generated monthly reports and conducted variance analysis.
  • Developed comprehensive protocols and procedures to establish the PMO function.
  • Compiled monthly management summaries of operational performance.
  • Enhanced customer satisfaction through strategic implementation of effective strategies.

Manager- Business Excellence

Espire Infolabs Pvt. Ltd.
Gurugram
07.2012 - 03.2022
  • Facilitated learning of COBIT and CMMI-DEV & SVC methodologies for process improvement.
  • Orchestrated alignment of Process Definition with global standards such as CMMI-DEV, SVC, COBIT, ITIL, ISO 9001, 20000-1, 27001, and 22301.
  • Designed models to assess statistical process performance.
  • Streamlined execution strategies to enhance efficiency in both internal and external audits.
  • Delivered monthly bench analysis reports highlighting profitability across projects, business units, and organization.
  • Utilized process performance models in various project settings.
  • Directed ITSM activities concentrating on mitigating core issues.
  • Performed detailed assessments on variances impacting target outcomes.
  • Undertook analysis of customer margins and overall company performance.
  • Formulated strategies from customer feedback to boost service quality.
  • Guided team members to boost job efficiency.
  • Enhanced cost management through thorough evaluation of budgetary performance.
  • Exhibited strong leadership during organizational transitions.
  • Delivered comprehensive summaries of operational KPIs through structured monthly reporting to senior stakeholders.

Quality Assurance Professional

Sodexo India Pvt. Ltd.
Gurugram, India
10.2011 - 07.2012
  • Executed managerial directives to enhance the efficiency of process improvement initiatives.
  • Tracked performance quality against established SLA benchmarks.
  • Collected customer input, evaluated responses, and pinpointed potential areas for improvement and development.
  • Maintained and updated documentation according to QMS regulations.

Associate Process Consultant

Perception Management Consulting Pvt. Ltd.
Gurugram, India
02.2011 - 10.2011
  • Implemented strategic initiatives for CMMI, ISO, and TQM projects across the Middle East.
  • Formulated and put into action process improvement measures to enhance overall operational effectiveness.
  • Optimized workflows through the utilization of data analytics techniques, including statistical modeling and predictive analytics.
  • Reports on potential risks connected with proposed changes are among my areas of focus.
  • Formulated effective approaches to automate manual processes and replace outdated technologies.
  • Implemented cost-effective strategies to optimize project expenses from start to finish.
  • Created detailed documentation of business processes, including diagrams, flowcharts, and written descriptions.
  • Associate Process Consultant

Quality Executive

Neel Metals Products Pvt. Ltd.
Gurugram
11.2009 - 01.2011
  • Performed audits of manufacturing processes to ensure compliance with ISO standards.
  • Conducted comprehensive trainings covering TS–16949, ISO-14001 (EMS), and OHSAS-18001.
  • Coordinated external audits to ensure compliance with certification standards such as ISO 9001, TS 16949, ISO 14001 (EMS), and OHSAS 18001.
  • Conducted training sessions for staff on quality assurance procedures, standards, and techniques.
  • Formulated and executed action plans to rectify non-conforming products/services.
  • Spearheaded cross-functional collaboration to establish standardized work instructions and best practices pertaining to quality management systems.
  • Developed measurable benchmarks to track and evaluate the efficiency of the quality system within all organizational units.
  • Pursued resolution of customer complaints concerning product defects and service failures.

Education

Masters - Total Quality Management

University of Lucknow
India
01.2009

Skills

  • Audit and Compliance
  • IT Governance
  • SLA Management
  • Risk and Compliance
  • Digital Transformation
  • Project Management
  • IT Process Management
  • Quantitative analysis
  • Incident Management
  • Change Management
  • Problem Management
  • Team Management
  • Decision-Making
  • Leadership
  • Time Management
  • Strategic planning
  • Project management
  • Problem-solving
  • Audit management
  • Statistical modeling

Accomplishments

  • Backbone of the team award from 2015 to 2021

Languages

Hindi
First Language
English
Proficient (C2)
C2

Certification

  • Project Management Professional (PMP)
  • Certified Information Systems Auditor (CISA)
  • Six Sigma Black Belt (SSBB) from IACT
  • CMMI Associate from the CMMI Institute
  • Certified Lead Implementer, Business Continuity Management System
  • Certified Lead Auditor, Quality Management System
  • Certified Lead Auditor, Information Security Management System
  • Certified Lead Auditor, Information Technology Management System
  • iServer Administrator from Orbus Software
  • Appraisal Team Member (CMMI-DEV & SVC for Level 5) from QAI Global

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations

  • Cooking
  • Reading

Work Preference

Work Type

Full Time

Important To Me

Career advancementPersonal development programsHealthcare benefits

Software

Microsoft365

Crystal ball

Minitab

IServer

Service Now

JIRA

Personal Information

  • Date of Birth: 01/18/84
  • Nationality: Indian
  • Driving License: UAE & KSA
  • Marital Status: Married

Quote

If you really look closely, most overnight successes took a long time.
Steve Jobs

Timeline

Senior IT Governance Consultant

Nozom Alkhebrat IT Co.
04.2024 - Current

Manager Quality Assurance

Abu Dhabi Islamic Bank
03.2022 - 01.2024

Manager- Business Excellence

Espire Infolabs Pvt. Ltd.
07.2012 - 03.2022

Quality Assurance Professional

Sodexo India Pvt. Ltd.
10.2011 - 07.2012

Associate Process Consultant

Perception Management Consulting Pvt. Ltd.
02.2011 - 10.2011

Quality Executive

Neel Metals Products Pvt. Ltd.
11.2009 - 01.2011

Masters - Total Quality Management

University of Lucknow

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