Mohammad Fakhrul Islam
Sakakah,Al Jawf Region
Summary
An E-Commerce Supply Chain Leader with invaluable knowledge and highly focused with a comprehensive understanding of Logistics, Warehousing, Fleet and Auditing Operations.
Overview
5
5
years of professional experience
Work history
Driver Team Leader
iMile delivery service
Sakaka, Al Jawf Region
2023.01 - Current
- Managing the Sakaka Region Station that includes Delivery Associates, Delivery Performance, KPIs, In-House Operations team, Fleet, Line-Haul.
- Accountable on maximizing the key client’s performance of the hub, maintaining station productivity as per base line.
- Achieving the FDDS, DPD targets and overall hub target which set by the management.
- Monitoring live performance of DA’s, In-house operations team, SPR of outsource & in-house DA’s and CS complaints closure. Addressing and resolving their issues.
- Leading a team of 40 staff.
- Overall operations productivity, order submissions, daily briefing with Operation team and DA’s.
Dispatch Team Leader
iMile Delivery Service
Qurayyat, Al Jawf Region
2021.12 - 2022.12
- Followed opening, closing and shift changeover procedures for seamless operations.
- Resolved employee relations issues and navigated disciplinary proceedings.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Operations executive
Continental Courier Service
Dhaka, Bangladesh
2019.02 - 2020.11
Education
Noakhali Govt, High School
Bangladesh 2001.04 - /2014
Noakhali Govt, Collage
BangladeshBachelor of Arts -
Bangladesh National University
BangladeshSkills
- Logistics & Warehousing
- Customer relationship management
- Process improvement
- MS Excel, Word & PowerPoint
- Key Performance Indicator (KPI) management
- Excellent Analytics, Leadership Communication & Organizational skills
Languages
English
Upper intermediate
Arabic
Upper intermediate
Hindi
Advanced
Timeline
Driver Team Leader
iMile delivery service
2023.01 - Current
Dispatch Team Leader
iMile Delivery Service
2021.12 - 2022.12
Operations executive
Continental Courier Service
2019.02 - 2020.11
Noakhali Govt, High School
2001.04 - /2014
Noakhali Govt, Collage
Bachelor of Arts -
Bangladesh National University