Summary
Overview
Work History
Education
Skills
Languages
References
Iqama
Personal Information
Language
References
Timeline
Generic
MOHAMMAD IDRIS ALI

MOHAMMAD IDRIS ALI

Jeddah

Summary

Results-oriented Room Service Manager with proven expertise in F&B cost control, issue resolution, and staff training. Successfully managed operations to enhance guest satisfaction and streamline service delivery. Dynamic professional with extensive experience in restaurant management and customer service. Known for strong issue resolution and HACCP compliance, driving operational efficiency and fostering a positive guest experience. Ready to elevate service standards and team performance. Accomplished Room Service Manager adept at managing diverse teams while ensuring high-quality service. Expertise in training staff on customer engagement and maintaining cleanliness standards. Committed to delivering exceptional guest experiences and optimizing operational efficiency.

Overview

19
19
years of professional experience

Work History

Room Service Manager

Best Western Plus Hotel
Jeddah
06.2024 - Current
  • Controlled payroll and equipment cost through efficient allocation of department budget.
  • Managed Direct Service staff of 15 including weekly scheduling of shifts.
  • Conduct Departmental meeting pre shift and prior to events communicate pertinent changes.
  • Directly Reporting To the F&b Manager and General Manager.
  • Assisting with the day to day operations of The Restaurant.
  • Organizing weekly/Monthly Schedule & Attendance.
  • Work closely With The Head chef and F&B Manager To Create a Memorable experience for the Guest.
  • Trained Staff to prioritize Guest engagement and positive, memorable experience with everyone.
  • Strongly involved in implementing Hotel Standards.
  • Maintaining Cleanliness And Quality Standards.
  • Ensuring The Team provide a professional and friendly Service To The Guest.
  • Conduct Daily Briefing for The Staff and Discuss The operation Challenges.
  • Maintaining Monthly Inventory Record.
  • Managed Banquet Events And Meeting Rooms.

Room Service Manager

Rosewood Hotel Jeddah
Jeddah
08.2016 - 08.2023
  • Managed daily room service operation.
  • Reporting directly to the F&B manager.
  • Work toward up-selling for high revenue, achieving a high level of guest satisfaction.
  • Conduct a performance appraisal and generate a regular performance report.
  • Managed check-in and check-out procedures, ensuring accuracy.
  • Promote hotel amenities and promotions to enhance guest engagement.
  • Trained staff on menu knowledge and customer service standards.
  • Managed inventory levels for food and beverage supplies efficiently.
  • Monitored cleanliness and presentation of room service items consistently.
  • Managed inventory levels of all necessary supplies for efficient operation.

Assistant Room Service Manager

Rosewood Hotel Jeddah
Jeddah
08.2013 - 08.2016
  • Managed room service operations and ensured timely delivery of orders.
  • Supervised staff to maintain high service standards and guest satisfaction.
  • Coordinated with kitchen staff to streamline order preparation and delivery.
  • Developed training programs for new employees on service protocols.
  • Implemented procedures for handling guest complaints effectively and diplomatically.
  • Oversaw inventory management for room service supplies and equipment.
  • Maintained compliance with health and safety regulations in food handling practices.
  • Maintained records of daily transactions including sales receipts, guest requests, special instructions.
  • Supervised and trained staff in the delivery of room service orders to guests.

Room Service Supervisor

Rosewood Hotel Jeddah
Jeddah
08.2009 - 08.2013
  • Supervised room service team to ensure timely delivery of guest orders.
  • Coordinated with kitchen staff to manage menu selections and special requests.
  • Trained new employees on service standards and hotel policies.
  • Monitored inventory levels and organized supplies for efficient operations.
  • Implemented quality control measures for food presentation and service accuracy.
  • Resolved guest complaints regarding room service promptly and professionally.
  • Prepared daily reports on room service performance for management review.
  • Resolved customer complaints in a professional manner.
  • Facilitated communication between kitchen staff and waiters regarding order preparation times.
  • Performed daily inspections of equipment to ensure it was clean and properly functioning.
  • Coordinated with other departments within the hotel to ensure smooth functioning of operations.
  • Supervised and trained room service staff to ensure proper customer service.
  • Analyzed guest feedback surveys to identify areas needing improvement in services provided by room service department.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.

Room Service Order-taker

Rosewood Hotel Jeddah
Jeddah
08.2006 - 08.2009
  • Managed room service orders efficiently for hotel guests.
  • Coordinated food and beverage deliveries with kitchen staff.
  • Maintained accurate order records in the hotel system.
  • Communicated special requests to kitchen and service teams.
  • Ensured timely delivery of meals to guest rooms.
  • Assisted guests with menu selections and dietary needs.
  • Handled guest inquiries and resolved service issues promptly.
  • Answered incoming calls promptly and courteously.
  • Reviewed item requests and room service orders for accuracy and needed assistance.
  • Completed many guest orders by phone daily.
  • Resolved customer complaints in an efficient manner when necessary.
  • Maintained cleanliness of workstation throughout shift.
  • Attended training sessions as required to stay up-to-date on new products or services.
  • Entered orders accurately into order-entry system.
  • Asked customers about meals to assess satisfaction and collect vital feedback.
  • Transmitted orders to bar and kitchen staff by recording customer choices on POS system or notepad.

Education

Harvard Management -

Harvard online Business School
01.2016

Islamic Studies -

Bogura
12.1996

Skills

  • Restaurant management
  • Issue resolution
  • Negotiation
  • Customer service
  • Staff leadership
  • Repairing electronics
  • HACCP awareness
  • F&B cost control
  • MS Office
  • Pay Trax
  • Micros and material control management
  • Payroll administration
  • Inventory management
  • Performance appraisal
  • Quality control
  • Scheduling and planning
  • Team leadership
  • Problem solving
  • Time management
  • Attention to detail
  • Food safety understanding

Languages

  • Bangla
  • English
  • Arabic
  • Hindi
  • Urdu

References

Mr. Bandar Albalawi

F&B director

Rosewood Jeddah Hotel and Resorts

Jeddah, KSA

Mob: +966 56 506 1133

Bandar.albalawi@rosewoodhotels.com

Mr. Mohammed Faizaan

Asst. F&B manager

Swiss Hotel, Makkah, KSA

Mob: +966 56 4943 124

Faizaan_m@hotmail.com

Mr. Ikhlaq Ahmad, 

Food and Beverages Manager,

 Best Western Plus Hotel Jeddah, Ikhlaq.Ahmad55@yahoo.com, +96543125664

Iqama

Transfarable

Personal Information

Passport number: Bangladesh

Language

Bengali
First Language
English
Upper Intermediate (B2)
B2
Arabic
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1

References

References available upon request.

Timeline

Room Service Manager

Best Western Plus Hotel
06.2024 - Current

Room Service Manager

Rosewood Hotel Jeddah
08.2016 - 08.2023

Assistant Room Service Manager

Rosewood Hotel Jeddah
08.2013 - 08.2016

Room Service Supervisor

Rosewood Hotel Jeddah
08.2009 - 08.2013

Room Service Order-taker

Rosewood Hotel Jeddah
08.2006 - 08.2009

Harvard Management -

Harvard online Business School

Islamic Studies -

Similar Profiles

CREATE PROFILE
MOHAMMAD IDRIS ALI