Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mohammad J. Baidas

Workshop Manager - Service Operations Manager
Riyadh

Summary

  • Operations & Workshop Manager with 7+ years of experience in managing service delivery, client satisfaction, and technical coordination in the commercial vehicle industry.
  • Proven track record in leading cross functional teams, handling escalated client issues, and ensuring high quality service under strict KPIs.
  • Known for effective communication, structured reporting, and client engagement skills that translate well into project driven environments
  • Currently pursuing an MBA to further enhance business and strategic decision making.

Overview

5
5
years of professional experience
3
3
Certifications
3
3
Languages

Work History

Workshop Manager

MAN Truck & Bus - Haji Husein Alireza & Co. Ltd
10.2024 - Current
  • Managed relationships with high profile clients, ensuring service quality and timely communication on vehicle status and campaign progress.
  • Led cross functional teams including technicians, service advisors, and warranty staff to meet KPIs and deliver excellent aftersales experiences.
  • Oversaw large scale recall and campaign rollouts, acting as project lead coordinating between departments and clients.
  • Analyzed workshop performance data to optimize resource allocation, improve lead times, and enhance client satisfaction.
  • Created daily service and escalation reports shared directly with stakeholders and key accounts.
  • Led daily meetings with team leaders to review KPIs, backlog, and technician productivity.
  • Enhanced customer satisfaction by consistently delivering quality workmanship and meeting deadlines.
  • Maintained workshop activities in line with budget requirements.
  • Implemented a structured service intake process to reduce customer wait times and improve satisfaction.

Assistant Regional Service Manager / Workshop Supervisor

MAN Truck & Bus - Haji Husein Alireza & Co. Ltd
06.2022 - 10.2024
  • Functioned as a regional contact point for operational updates and fleet level customer service across 3 workshops.
  • Prepared client facing updates, tracking progress on escalated jobs, parts delays, and resolution timelines.
  • Improved internal communication workflows and contributed to process mapping for service delivery consistency.
  • Collaborated with senior management and client representatives on service performance reviews and action plans.
  • Handled urgent service coordination and scheduling with a strong focus on uptime and client trust.
  • Ensured compliance with health, safety, and environmental regulations across all locations.
  • Analyzed performance metrics regularly to identify areas for improvement, driving continuous enhancement of regional operations.


Senior Field Service Engineer

MAN Truck & Bus - Haji Husein Alireza & Co. Ltd
03.2020 - 06.2022
  • Served as a single point of contact for fleet technical support, reporting on diagnostics and ITS related issues in a client facing role.
  • Interpreted technical results and translated them into clear, client understandable reports and repair proposals.
  • Collected and analyzed field data to present insights that informed service planning and client discussions.
  • Served as on-site technical lead for complex diagnostics involving electrical and ITS systems.
  • Monitored vehicle downtime and communicated with client fleet coordinators to minimize disruptions.
  • Trained junior engineers and technicians on diagnostic tools and reporting standards.



Education

MBA - Business Administration

Georgia Southwestern University
Americus, GA, USA
04.2001 -

Bachelor of Science - Mechanical Engineering

Jordan University of Science And Technology
Irbid, Jordan
04.2001 -

Skills

  • Customer Relationship Management
  • Project management and operations
  • KPI Tracking & Reporting
  • Customer service
  • Analytical problem solving
  • Staff supervision

Certification

600+ Hours of Online Trainings – MAN Truck & Bus SE

Timeline

Workshop Manager

MAN Truck & Bus - Haji Husein Alireza & Co. Ltd
10.2024 - Current

Assistant Regional Service Manager / Workshop Supervisor

MAN Truck & Bus - Haji Husein Alireza & Co. Ltd
06.2022 - 10.2024

Senior Field Service Engineer

MAN Truck & Bus - Haji Husein Alireza & Co. Ltd
03.2020 - 06.2022

MBA - Business Administration

Georgia Southwestern University
04.2001 -

Bachelor of Science - Mechanical Engineering

Jordan University of Science And Technology
04.2001 -

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Mohammad J. BaidasWorkshop Manager - Service Operations Manager