Summary
Work history
Skills
Education
LANGUAGES
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MOHAMMAD MAKKI

Jeddah,Saudi Arabia

Summary

Dedicated customer support professional with expertise in ticket management, complaint handling, and live chat support. Proficient in CRM systems and order management tools, with a strong ability to troubleshoot and perform quality control. Demonstrates exceptional problem-solving skills, conflict resolution abilities, and emotional intelligence. Experienced in using Zendesk and Freshdesk to enhance customer satisfaction. Committed to leveraging technical skills and soft skills to improve service delivery and achieve career growth in customer support roles.

Work history

Customer Service Agent

Shgardi
2025.04 - 2025.09
  • - Handled between 100 to 180+ tickets daily across chat, phone, and in-app support.
  • - Resolved customer complaints, delivery issues, missing items, and address-related problems in real time.
  • - Coordinated communication between customers, riders, and internal support teams.
  • - Maintained high customer satisfaction under pressure and tight deadlines.
  • - Shgardi was a leading Saudi delivery platform before its closure in 2025.

Seller (Freelance)

Amazon.sa
2021.12 - 2024.02
  • - Managed complete e-commerce operations including product research, SEO, listing optimization, inventory control, and pricing.
  • - Achieved 400,000+ SAR in total sales and 70,000+ SAR profit over 2 years.
  • - Provided top-tier customer service, dispute resolution, refund handling, and order tracking.
  • - Used data-driven insights to improve product ranking and sales performance.

Delivery Driver (Part-time)

Mrsool
2021.07 - 2021.12
  • - Delivered orders accurately and on time while maintaining excellent customer interaction.
  • - Managed multiple deliveries in busy Makkah areas, ensuring efficiency and safety.
  • - Quickly addressed customer concerns during deliveries to keep satisfaction high.

Skills

  • Customer Support Skills: Ticket Management, Complaint Handling, Live Chat Support, Call Handling, Escalation Management, Follow-Up Skills
  • Technical Skills: CRM Systems, Order Management Systems, Data Entry, Quality Control, Troubleshooting, Basic Analytics
  • Soft Skills: Problem Solving, Conflict Resolution, Active Listening, Time Management, Multi-tasking, Emotional Intelligence
  • Tools / Platforms: Zendesk, Freshdesk, CRM Systems, Google Sheets, Excel, Digital Platforms, E-commerce Tools
  • Live chat support experience
  • Ticketing system use

Education

Matriculation -

FBISE

LANGUAGES

English (Advanced)
Arabic (Fluent)
Urdu (Fluent)
Hindi (Advanced)

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MOHAMMAD MAKKI