Mohammad Masalha
Kingdom of Saudi Arabia,Khobar
Summary
Accomplished IT professional accustomed to troubleshooting and diagnosing hardware and software issues. Promptly implements resolutions to mitigate inefficiencies. Skilled in remote desktop support and network connectivity. I am confident that I can be a valuable asset to your team.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
IT specialist
Baker Tilly MKM & Co.
Khobar, Eastern Province
01.2022 - Current
- Monitored security certificates and maintained company compliance with security requirements.
- Designed and implemented hardware and software solutions to minimise downtime.
- Educated employees on cybersecurity best practices to reduce number of cyber incidents.
- Closed more than 25 tickets daily with 90% customer satisfaction.
- Managed department budgets and regularly reviewed cost-effectiveness of IT processes.
- Conducted IT onboarding of new starters and IT off-boarding of leavers.
- Researched cost of replacing or updating computer items and reported amounts.
- Led data migration project between domains (Microsoft 365) with zero data loss.
- Diagnosed, troubleshot and resolved system issues to minimise user downtime.
- Provided remote desktop support to 100+ users, efficiently resolving issues to minimise downtime.
- Supported development of remote working hardware and software combined solutions.
- Maintained and performed hardware repairs on Windows computers.
Internal Client Services (ICS)
Deloitte
Amman , Jordan
10.2018 - 01.2022
- Monitored security certificates and maintained company compliance with security requirements.
- Verified accuracy of information and sorted information of documents for computer entry.
- Examined data to detect errors and discrepancies.
- Registered new customer account details in system.
- Photocopied, scanned and printed relevant data for manager.
- Designed and implemented hardware and software solutions to minimise downtime.
- Educated employees on cybersecurity best practices to reduce number of cyber incidents.
- Closed more than 20 tickets daily.
- Diagnosed, troubleshot and resolved device issues to minimise user downtime.
- Received, sorted and distributed incoming mail.
- Provided printing, photocopying scanning support to colleagues.
- Assisted managers in compiling and organising materials for meetings.
- Managed physical and digital correspondence while keeping information private and secure.
- Created email notifications, invitations and agendas for meetings, events and appointments.
- Edit and format text in Microsoft Word and Excel.
- Acted as main contact for staff and clients.
Freelance
Freelancer IT
Amman, Jordan
04.2017 - 09.2018
- Troubleshot hardware and software problems to identify root causes.
- pay domain name.
- Built web sits using WordPress.
Education
Bachelor's degree - Software Engineering
Hashemite University
Amman, Jordan 09.2013 - 05.2017
Skills
- Desktop troubleshooting
- Data backup & recovery
- Hardware repair
- SharePoint
- Application installations
- Desktop support
- Technical issues analysis
- Skilled in TCP/IP and WAN
- Hardware upgrades
- Customer service expert
- Data entry
- Install and configure operating systems and software
- Connectivity network configurations
- Microsoft Office expert
- Inventory control
- Meeting rooms Support (connect devices, mic, cameras, monitor)
- Troubleshooting for CCTV monitor, IP Printers, etc
- Ability to work under pressure Self-motivated
Languages
Arabic
Native
English
Upper intermediate
Certification
- Interconnecting Cisco Network Devices 1+2 (CCNA) course from STS. November -2015.
- Certificate in Development Paths and the need of the Jordan Markets.
- Certificate in Call Centner at Al-Quads College which includes (Soft skills, English and ICDL).
Timeline
IT specialist
Baker Tilly MKM & Co.
01.2022 - Current
Internal Client Services (ICS)
Deloitte
10.2018 - 01.2022
Freelance
Freelancer IT
04.2017 - 09.2018
Bachelor's degree - Software Engineering
Hashemite University
09.2013 - 05.2017
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