MOHAMMAD MOHSIN AHMED
Riyadh,Saudi Arabia
Summary
Committed IT expert specializing in round-the-clock NOC support and ITIL-compliant service operations.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
NOC / IT Support Engineer
Al Majal Al Arabi Group
Riyadh, Riyadh Region
2022.03 - Current
- Provided L1/L2 monitoring and support for network devices, servers, and virtualized environments.
- Monitored switches, routers, and firewalls to detect faults, outages, and performance degradation.
- Assisted in troubleshooting backup failures and storage-related alerts.
- Ensured adherence to SLAs through timely incident resolution and escalation.
- Coordinated with internal teams and vendors during outages and planned maintenance activities.
- Regularly updated antivirus software, preventing potential cyber threats from harming systems or data loss as a result of such attacks.
- Streamlined workflow efficiency with the implementation of effective tech solutions.
- Participated in team meetings contributing valuable insights into improving IT processes within the organisation.
- Documented all actions taken during problem resolution providing useful reference material for future troubleshooting efforts.
NOC Engineer
Sraco Group
Dammam, Saudi Arabia / GCC
2020.01 - 2022.02
- Monitor enterprise IT and network infrastructure in a 24×7 NOC environment, ensuring system availability and performance.
- Perform real-time alert analysis and incident handling across VMware, storage, backup, and network platforms.
- Manage incidents, service requests, and escalations using ServiceNow and BMC Remedy in accordance with SLA and KPI targets.
- Utilize IBM Watson AIOps and SolarWinds for proactive monitoring, event correlation, and early issue detection.
- Escalate critical incidents to L3 teams and vendors while providing accurate documentation and follow-ups.
- Maintain incident logs, reports, and shift handover documentation to ensure operational continuity.
- Support ITIL-aligned processes for incident, problem, and change management.
- Updated system configurations as per business requirements, ensured optimal performance.
- Enhanced user experience with efficient problem resolution.
- Troubleshot connectivity issues to ensure uninterrupted service delivery.
Education
Bachelor of Information Technology - COmputer Science & Information Technology
JNTU
India 2006.04 - 2010.03
Skills
- Round-the-clock NOC support
- Event correlation and incident response
- Service level agreement oversight
- ITIL-based service operations
- Infrastructure and network surveillance
- VMware vCenter and ESXi oversight
- Backup and storage alerting
- Intelligent monitoring with IBM Watson AIOps
- Monitoring of network devices
- Proactive fault detection
- TCP and IP knowledge
- CCNA or ccnp certification
- Ticketing resolution
Certification
- CCNA
- Azure AZ-900
- Azure AZ-104
TOOLS & TECHNOLOGIES
- Monitoring: IBM Watson AIOps, SolarWinds
- ITSM: ServiceNow, BMC Remedy
- Virtualization: VMware vCenter, ESXi
- Network: Switches, Routers, Firewalls
- Operating Model: ITIL Framework
ADDITIONAL INFORMATION
- Available for 24×7 rotational shifts
- Experience supporting large enterprise and mission-critical environments
- Strong communication and coordination skills
Languages
English
Fluent
Timeline
NOC / IT Support Engineer
Al Majal Al Arabi Group
2022.03 - Current
NOC Engineer
Sraco Group
2020.01 - 2022.02
Bachelor of Information Technology - COmputer Science & Information Technology
JNTU
2006.04 - 2010.03