Mohammad Mustafa
Riyadh,Saudi Arabia
Summary
Results-driven Sales and Showroom Manager with 18 years of experience in gold and diamond formulation. Certified in Colored Stone Essentials, with extensive expertise in handmade gold crafting using advanced Italian machinery, delivering premium products, and providing exceptional customer service. Proven ability to lead teams, optimize operations, enhance staff skills, and implement strategies that boost sales and product quality. Committed to maintaining high ethical standards, building strong client relationships, and ensuring products meet global benchmarks.
Overview
27
27
years of professional experience
2
2
years of post-secondary education
Work history
Sales Manager
Watheer Accessories
Riyadh, Saudi Arabia
01.2020 - 01.2025
- Enhanced market penetration with effective territory management.
- Managed key accounts, resulting in consistent revenue generation.
- Improved bottom-line results with meticulous budget control.
- Developed robust client relationships for improved business growth.
- Led and developed a high-performing sales team, improving productivity and motivation.
Sales Manager
Noktat Mushahada Watches Est.
Riyadh, Saudi Arabia
01.2019 - 01.2020
- Managed key accounts, resulting in consistent revenue generation.
- Developed robust client relationships for improved business growth.
- Boosted gross margin percentages by initiating cost-saving measures.
- Cultivated strong relationships with suppliers and other industry players to ensure smooth operations.
Showroom Manager
Accessories House
Riyadh, Saudi Arabia
01.2018 - 01.2019
- Liaised regularly with head office to update on showroom progress.
- Introduced new products effectively into the showroom line-up, attracting fresh clientele.
- Improved showroom aesthetics through regular layout changes and updates.
- Trained showroom staff to deliver exceptional customer service, boosting client satisfaction scores.
Salesman and Supervisor – Wholesale
Damas Jewellery
Riyadh, Saudi Arabia
01.2014 - 01.2018
- Welcome customers with greeting and offering them assistance and escorting them,
- Helps customers make selections and offer them suggestions and opinions
- Handled sensitive customer complaints professionally whilst maintaining a positive company image.
- Supervised activities of workers and enforced safety regulations.
- 18K & 21K Gold
Salesman and Supervisor – Wholesale
International Company Imseeh Jewelry
Amman, Jordan
01.2004 - 01.2014
- Collaborated cross-functionally to streamline operations and improve overall team performance.
- Managed customer feedback, using objection-handling skills to resolve issues.
- 18K & 21K Gold
Salesman and Supervisor – Wholesale
Al-Kurdi Jewelry
Amman, Jordan
01.2000 - 01.2004
- Mentored new staff members to uphold high standards of customer service.
- Placed customer orders, providing guidance on product delivery timeframes.
- 18K & 21K Gold
Salesman and Supervisor – Wholesale
Abu Zahra Jewelry
Amman, Jordan
01.1998 - 01.2000
- Welcome customers with greeting and offering them assistance and escorting them, Helps customers make selections and offer them suggestions and opinions
- 18K & 21K Gold
Education
Bachelor's degree - Gold science and the art of marketing gold course, Solution of disadvantages of gold course and marketing with Italian experts
Al-Quds College
Jordan 01.1997 - 01.1999
Skills
- Proficient in Microsoft Office Suite (Word, Excel, Access, PowerPoint)
- Excellent leadership and team management abilities
- Strong teamwork skills with extensive collaborative experience
- Ability to perform efficiently under pressure
- Hardworking and highly dedicated
- Specialized scout and observation skills
- Quality production supervision and control
- Marketing and sales expertise
- Effective internet research and online communication skills
Language skills
Arabic
Native
English
Upper intermediate
Timeline
Sales Manager
Watheer Accessories
01.2020 - 01.2025
Sales Manager
Noktat Mushahada Watches Est.
01.2019 - 01.2020
Showroom Manager
Accessories House
01.2018 - 01.2019
Salesman and Supervisor – Wholesale
Damas Jewellery
01.2014 - 01.2018
Salesman and Supervisor – Wholesale
International Company Imseeh Jewelry
01.2004 - 01.2014
Salesman and Supervisor – Wholesale
Al-Kurdi Jewelry
01.2000 - 01.2004
Salesman and Supervisor – Wholesale
Abu Zahra Jewelry
01.1998 - 01.2000
Bachelor's degree - Gold science and the art of marketing gold course, Solution of disadvantages of gold course and marketing with Italian experts
Al-Quds College
01.1997 - 01.1999