Mohammad Nadeem
Jeddah,Saudi Arabia
Summary
Business Operations Manager with expertise in process optimization and team performance enhancement. Successfully led cross-functional teams to achieve productivity gains and cost reductions. Recognized for strategic planning and promoting collaborative work environments to meet organizational objectives.
Overview
8
8
years of professional experience
2018
2018
years of post-secondary education
1
1
Certification
Work history
Business Operations Manager
Johnson & Johnson
Jeddah, Saudi Arabia
03.2025 - Current
- Company Overview: MedTech, Jeddah, Saudi Arabia
- Secured beneficial partnerships by managing key stakeholder relationships.
- Established cross-functional teams to enhance interdepartmental communication.
- Contracts Management.
- Created comprehensive reports to improve strategic decision-making processes.
- Streamlined processes to improve and optimize operations.
- Handled negotiations with outside vendors and service agencies to meet company needs.
- Liaised with senior leadership to align departmental objectives with company goals.
- Streamlined business operations by implementing efficient workflow strategies.
- Conducted detailed market research, developed competitive business strategies.
- Analyze operational data and metrics to identify trends, areas for improvement, and actionable insights
Customer Service Team Lead
Johnson & Johnson
Jeddah
07.2023 - 02.2025
- Company Overview: MedTech, Jeddah, Saudi Arabia
- Continue driving customer service supervisor position responsibilities.
- Overseeing all SC activities E2E.
- Leading transition projects within supply chain.
- Drive development & execution of simplification plan.
- MedTech, Jeddah, Saudi Arabia
- Devised strategies for dealing with complex customer enquiries, reducing response times significantly.
- Collaborated on the development of a new CRM system, enhancing data management capabilities.
- Handled customer complaints, resulting in increased loyalty and retention.
Customer Service Supervisor
Johnson & Johnson
Jeddah
11.2021 - 06.2023
- Company Overview: MedTech, Jeddah, Saudi Arabia
- Supervises the day-to-day activities of the customer service staff.
- Coaches, counsels and trains department personnel.
- Collects data and prepares routine reports for management.
- Prepares budget recommendations.
- Implements cost controls to ensure budget parameters are not exceeded.
- Monitors unit activities for compliance to business procedures and workflows.
- Surveys the customer base to measure customer satisfaction relating to the sales process, product pricing, quality and support.
- Advises management of changing needs of customer base and recommends process changes to accommodate customer requirements.
- Responds, Investigates & resolves complex customer complaints.
- Responds to customer inquiries regarding orders, changes, cancellations, delivery dates, application of products, and pricing.
- Owner of the Order Receipt and Processing on the system: Processes orders by inputting to system, providing confirmation to customers regarding order receipt and availability.
- Generates non-routine correspondence to secure additional customer information or resolve customer disputes.
- Solicits and tracks customer feedback.
- Conducts customer surveys.
- Owner of Customer Relationship including regular customer visits.
- Analyzes and reports on results.
- Tracks carrier performance and alerts management when performance metrics aren't met.
- MedTech, Jeddah, Saudi Arabia
OTC and Logistics Manager
Juffali Chemical Products Co. Ltd.
Jeddah
04.2018 - 10.2021
- Company Overview: (ACCPU), Jeddah, Saudi Arabia
- Select carriers and negotiate contracts and rates.
- Direct inbound or outbound logistics operations, such as transportation, warehouse activities, safety performance, logistics quality management, and customer services.
- Organize warehouse, label goods, and process shipments.
- Respond to any issues or complaints, ensure carrier compliance with company policies or procedures for product transit or delivery.
- Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues.
- Research ideal shipping techniques, routing, and carriers.
- Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping.
- Evaluate budgets and expenditures.
- Update and evaluate metrics to assess performance and implement enhancements.
- Review global, national, or regional transportation or logistics reports for ways to improve efficiency or minimize the environmental impact of logistics activities.
- Consistently met company and department objectives within budget and time constraints.
- Implemented processes to ensure goods were checked stored and dispatched correctly to minimize error.
- (ACCPU), Jeddah, Saudi Arabia
Export Logistics Coordinator
Juffali Chemical Products Co. Ltd.
Jeddah
11.2017 - 03.2018
- Company Overview: (ACCPU), Jeddah, Saudi Arabia
- Generate, file, maintain up-to-date customer records, reports, documentation, database.
- Coordinate shipments with importers, exporters, truckers, and carriers.
- Prepare billing package, bill file, email/mail to clients.
- Ensure that all documentation meets 100% export regulations (commercial invoices, shipper export declaration, bill of lading).
- Arrange for pickup and movement of freight to end port.
- Ability to handle International drop-shipments per business standard operations procedure.
- Manage relationships with transportation providers, vendors, customer service, and others to help resolve shipping issues.
- (ACCPU), Jeddah, Saudi Arabia
Education
Bachelor of Science - Computer Science
University of Western Ontario
London, ONSkills
- Effective communicator
- Motivational leadership
- Logistics operations
- Project management
- Team management
- Problem solving
- Communication skills
- SAP systems
- Solution Oriented
- Organization and priority setting
- Customer experience
- Analysis and decision making
Certification
Leading People at J&J
Languages
Arabic
Native
English
Fluent
Timeline
Business Operations Manager
Johnson & Johnson
03.2025 - Current
Customer Service Team Lead
Johnson & Johnson
07.2023 - 02.2025
Customer Service Supervisor
Johnson & Johnson
11.2021 - 06.2023
OTC and Logistics Manager
Juffali Chemical Products Co. Ltd.
04.2018 - 10.2021
Export Logistics Coordinator
Juffali Chemical Products Co. Ltd.
11.2017 - 03.2018
Bachelor of Science - Computer Science
University of Western Ontario
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