Mohammad Rababaah
Body shop advisor
Jeddah
Summary
Seeking a challenging and demanding role in the Body shop field to further enhance extensive knowledge and skills. Experienced in working with major brands such as Toyota and GM. Demonstrating a high level of confidence and adaptability across a wide range of positions.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Body Shop Advisor
Altawkilat
09.2016 - Current
- Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations
- Established strong relationships with insurance providers, resulting in increased referrals and repeat business
- Examined damaged vehicles to determine degree of structural and mechanical damage
- Evaluated repair estimates accurately, ensuring competitive pricing while maintaining profitability targets for body shop
- Prepared work orders by describing repair and replacement services required, obtaining approval signatures, and entering orders into work management system
- Processed insurance paperwork and prepared estimates to negotiate insurance settlements
- Managed body shop system to maintain accuracy and completeness of service invoicing
- Reduced turnaround time for vehicle repairs by consistently monitoring progress and addressing bottlenecks promptly
- Established work goals and evaluated key performance indicators (KPI) related to profitability, efficiency and revenue
- Resolved customer complaints professionally and effectively to maintain positive relationships with clientele while protecting company reputation
- Enhanced customer satisfaction by implementing efficient workflow processes and streamlining repair procedures
- Documented problems and corrective actions to maintain records.
- Guided team members to maintain high productivity and performance metrics
- Reported issues to higher management with great detail
Body Shop Advisor
Abdul Latif Jameel
05.2012 - 05.2016
- Responsible for communicating repairs with insurance and customers and processing repair orders for body repair.
- Perform detailed write-up of customers concerns.
- Inspect for existing physical damage, and note as required, with customers signature on form.
- Obtain or write necessary estimates as required repairs.
- Handle paperwork in accordance with warranty/retail procedures.
- Follow up with customers, to keep customers informed on status of repairs inside workshop.
- Perform quality control checks on finished repair, assuring completion of repairs and cleanliness before pickup.
- Assure that all necessary documents where signed and payment arrangements made.
Education
High School -
Prince Al-Hasan Secondary School
JordanBSC Mechanical Engineering -
Jordan University of Science and Technology
Skills
Customer Service
Computer Skills
Service Estimates
Vehicle assessment
Service Recommendations
Documentation And Reporting
Cost Estimation
Excellent Communication
Technical knowledge
Technical Support
Languages
Arabic
Native language
English
Intermediate
B1
Currentresidence
Jeddah
Additional Information
- Jordan Engineering Association
- Saudi Council of engineer
Training
- Practical training in maintenance department, JUST University
- Guest Delighting, ALJ
- Body Estimation, ALJ
- The Art Of Negotiation, ALJ
- Time Management
- Effective Communication
- TSA program, ALJ
- Art of decision making and problem solving, ALJ
- Advance Estimation Course, ALJ
- Service Advisor Induction Program, UMA
- Active Consultative Service, UMA
- GMC Terrain Technical Intro, UMA
- Customer Handling Techniques, UMA
- Chevrolet ICARE, UMA
References
References available upon request
Timeline
Body Shop Advisor
Altawkilat
09.2016 - Current
Body Shop Advisor
Abdul Latif Jameel
05.2012 - 05.2016
High School -
Prince Al-Hasan Secondary School
BSC Mechanical Engineering -
Jordan University of Science and Technology
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