Mohammad R. Ayad

• We will do end to end testing for STC Business-To-Business Customer (B2B) for Land Line, Data Circuits and GSM Connections.
• End to End testing Starts with Order creation from CRM(Customer Relationship Management) followed by OM(Order Management),WFMS, Granite and activating system (P&A) until order closed.
• OM here i used to check where my order is pending.
• CNR here we can check the error logs.
• Taken End to End ownership for testing CRs.
• Worked on Upgrade testing.
• Tested CRM for various transactions.
• Tested CRM updates used by thousands of STC Customer Service Representatives.
• Regular Interaction with client and development teams to report, resolve any issues.
• Test Gap Coverage for Fixed Bugs.
• Root Cause Analysis of Regression Bugs.
  Test Case Execution and Bug Logging.
• Once testing is done i use to create user manual in Arabic and English for respective CR

• Coordinated planning, organization, and execution of specific projects within a programmer overseeing design, development, testing, and deployment while ensuring completion on time, within budget, and within scope.

Overseeing Customer Application track projects to ensure timely completion while supervising Design, Development, Testing, and Deployment processes.

Led technical team while tracking daily activities for end-users.

• Demonstrated proficiency in troubleshooting and resolving user queries.
• Applied system analysis and design development approaches effectively.
• Served as system administrator for Manage Engine and Desktop Central.
• Entered, updated, and followed up on IT support requests in management system.

• Validates that software successfully passes all evaluations ahead of public launch.

• Installed and maintained hardware and software to ensure optimal performance.
• Diagnosed issues using schematic diagrams and manufacturer manuals.
• Conducted reviews of computer hardware and software utilization efficiency.
• Managed installation and maintenance of network and communication equipment.
• Maintained and organized network cabling for seamless connectivity.
• Updated documentation related to all work activities for accuracy.
• Serviced computer peripherals and network equipment as necessary.
• Responded promptly to technical support calls from end-users regarding software applications.