MOHAMMAD RUMEL

Strategic and results-oriented soft services and housekeeping Professional with over 15 years of experience in luxury hospitality, Residential compounds, and facilities management across Saudi Arabia and Bangladesh. Proven expertise in pre-opening operations, Team leadership, SOP development, cost control, and service quality Enhancement. Adept at managing large teams, optimizing cleaning Operations, implementing CAFM systems, and ensuring high Standards of HSE compliance. Recognized for strong vendor Coordination, sustainability initiatives, and delivering 5-star guest Satisfaction. Seeking a senior leadership role to drive operational Excellence and elevate service standards within a forward-thinking organization.

• BICSc - The British Institute of Cleaning Science (LTP) and 5 skills
• Diversey chemicals training
• Fire & safety training

• Led the pre-opening of M Hotel Makkah by Millennium, establishing housekeeping operations, SOPs, and team structures from inception, ensuring seamless guest service readiness before launch.
• Spearheaded the pre-opening soft services mobilization at Andorra Village Residence, including housekeeping, security, pest control, and waste management, completed within project timeline and quality benchmarks.
• Achieved 15% cost reduction by optimizing staffing schedules, minimizing chemical wastage, and renegotiating supplier contracts without compromising service quality.
• Implemented CAFM system (Facilio) for task scheduling, asset tracking, and service request management, improving operational transparency and efficiency by over 40%.
• Maintained guest satisfaction scores consistently above 90%, driven by regular audits, team performance evaluations, and immediate service recovery procedures.
• Developed and standardized SOPs for cleaning operations, aligning with 5-star standards and enhancing staff performance and service consistency across all shifts.
• Introduced a waste segregation and sustainability initiative using a color-coded bin system, increasing recycling efficiency and aligning with environmental policies.
• Managed and mentored 100+ staff across multiple sites, ensuring high team retention and career development through structured training and performance feedback.
• Conducted monthly quality audits and HSE inspections, proactively addressing non-compliance issues and maintaining service excellence throughout contract periods.

• Housekeeping & Soft Services leadership
• Pre-Opening & Project Mobilization management
• Budget & Inventory Management
• Team leadership & training
• Designed and implemented SOPs, hygiene protocols, and cleaning checklists
• Quality assurance & audit
• Vendor Negotiation
• Health & Safety protocol (OSHA)
• Problem-solving and decision making
• Client relations & satisfaction
• Effective communication