MOHAMMAD SAKIB
Muhayil Asir,Saudi Arabia
Overview
3
3
Languages
1
1
Certification
9
9
years of professional experience
Work History
Head Barista
Barn's
Muhayil Asir, Aseer Province
04.2018 - Current
- Assisted with stock counting, ordering and replenishing.
- Greeted and connected with every customer, recommending drinks and pastries.
- Took customer orders and prepared drinks following best practices for each type.
- Managed inventory levels of coffee beans, milk, and other supplies, ordering stock as necessary to maintain optimal levels.
- Memorised recipes for varied specialty coffee beverages and seasonal offerings.
- Maintained a clean and sanitary work environment, regularly cleaning coffee machines, counters, and customer areas.
- Oversaw daily operations, including opening and closing procedures, ensuring smooth functionality.
- Received and accurately processed customer payments.
- Provided customers with product details such as coffee blends and preparation descriptions.
- Managed a team of baristas, providing training in coffee preparation and customer service excellence.
- Maintained a 5-star hygiene rating by adhering to strict cleanliness and sanitation standards.
- Resolved customer complaints with diplomacy, maintaining a positive atmosphere in a high-volume setting.
- Networked and built positive relationships with roasters to create excellent guest coffee menus.
- Identified and utilised opportunities to upsell menu items to guests.
Education
Certificate of Higher Education - Business Studies
Bara Aulia University College
Chittagong01-2017
Skills
- Customer service
- Inventory control
- Stock ordering
- Payment processing
- Espresso machine operation
- Quality focus
- Team leadership
- Strong communication
- Relationship-building
- Basic computer literacy
- Hospitality service expertise
- Food preparation and safety
- Knowledge of coffee beans
Languages
English
Intermediate
B1
Urdu
Advanced
C1
Arabic
Upper Intermediate
B2
Certification
• Certified Barista Coach
Timeline
Head Barista
Barn's
04.2018 - Current
Certificate of Higher Education - Business Studies
Bara Aulia University College