Mohammad Salman Ahmad
Riyadh,01
Summary
Highly experienced and results-driven professional with over 12 years of expertise in the startup environment. Skilled in operations, project management, e-commerce, and Q-commerce. Known for passion and dedication. Quick learner with strong analytical skills. Possesses an entrepreneurial mindset and exceptional leadership abilities. Takes great responsibility in building effective working relationships within teams and across functions.
Overview
12
12
years of professional experience
1
1
Certificate
Work History
Assistant Manager Logistics
Noon
08.2024 - Current
- Oversee end-to-end logistics, planning, and execution across KSA
- Manage a team of 60+ direct reportees and 4200+ delivery associates
- Lead expansion efforts in new cities across KSA
- Develop and manage CPD and incentive plans to support order growth
- Achieve complaint rates below 1% and maintain a 95%+ perfect order rate
- Conduct training and coaching for both internal teams and delivery associates
- Managing Hyper-local delivery model, managing stores, pickers, logistics along with customer contact rate
- Driving process excellence for the betterment and cost optimization and control
Manager Operations - Dark Store Operations
Blinkit (Formerly Grofers)
11.2021 - 08.2024
- Managed dark store operations in Lucknow and Kanpur, ensuring SLAs in inventory management, store performance, cost control (CPD), and logistics
- Managed end to end operations for 35+ Dark Stores across the assigned territory
- Achieved 80%+ success rate in 10-minute deliveries with 95%+ perfect order rates and below 1% complaints
- Led new projects with clear timelines, reporting, and stakeholder management
- Collaborated with cross-functional teams to implement best practices
- Looked after expansion in Teir 3 & 4 Cities, where in Banaras, Allahabad and Unnao was there
- Managed the cost part by regulating the fixed delivery rate and additional CPD (incentives)
- Led the team of Ops leads for assigned cities and develop the plan for Rider Onboarding, training and monitoring their daily orders, EPH and NEPH to ensure that the attrition is well managed from the beginning
Senior Fleet Manager
Swiggy
08.2018 - 09.2021
- Managed a fleet of 2500+ Delivery Executives (DEs) and handled first- and last-mile operations
- Ensured 100% compliance from DEs, including uniform standards and ID card usage
- Managed CPD, loss prevention, order rejections, and DE earnings to optimize performance
- Coordinated with stakeholders to resolve operational issues and ensure smooth execution
- Contributed to the successful launch of new cities and products
- Awarded 'Champion of the Operations Team' and promoted to Senior Fleet Manager in April 2020
Assistant Manager
Vivo Smartphone
12.2016 - 07.2018
- Managed operations related to sales, logistics, and customer service for Vivo smartphones in the region
- Looked after the general and modern trade for entire state and managed sales, manpower hiring, training and MD appointment for proper stock availability
Operations/Fulfillment Manager
Grofers
08.2015 - 11.2016
- Managed the end-to-end fulfillment process, include hyper-local business setup in Lucknow and , Kanpur ensuring timely and efficient order deliveries
- Managed customer complaints, fill rate, order processing time and cost for the assigned cities
Virtual Relationship Manager
Aegis Global Ltd
10.2012 - 08.2015
- Managed customer relationships and provided virtual assistance to ensure best customer satisfaction
Education
Master of Computer Applications -
Uttar Pradesh Technical University
Lucknow, Uttar Pradesh01.2012
Bachelor of English - Literature
Lucknow University
01.2008
Skills
- Project Management
- Stakeholder Engagement
- Strategic Planning Expertise
- Data Analysis
- Collaborative Team Leadership
- Cost Management
- Inventory Management
- Process Optimization
- Order fulfillment
- Budget planning
- Process Optimization Strategies
- Demand planning
Certification
- Advanced Excel Formulas & Functions, 01/01/20
- Lean Six Sigma Green Belt, 06/01/20
Accomplishments
- Recognized for excellence in operations, logistics, and customer satisfaction.
- Successfully led teams through complex challenges and delivered on key performance targets.
- Led the launches of multiple cities during the tenure with Swiggy and Blinkit.
- Managed Quick Commerce end to end operations for Lucknow, Kanpur and Banaras cities.
- Got rewarded with the 'Consider it done' award for ownership.
- Got rewarded with a certificate of appreciation for Outstanding Performance.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Urdu
Advanced (C1)
Arabic
Elementary (A2)
Timeline
Assistant Manager Logistics
Noon
08.2024 - Current
Manager Operations - Dark Store Operations
Blinkit (Formerly Grofers)
11.2021 - 08.2024
Senior Fleet Manager
Swiggy
08.2018 - 09.2021
Assistant Manager
Vivo Smartphone
12.2016 - 07.2018
Operations/Fulfillment Manager
Grofers
08.2015 - 11.2016
Virtual Relationship Manager
Aegis Global Ltd
10.2012 - 08.2015
Bachelor of English - Literature
Lucknow University
Master of Computer Applications -
Uttar Pradesh Technical University
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