Mohammad Sameer

• Assigning tasks, setting priorities, and managing workloads of team members to ensure timely and efficient resolution of issues.
• Providing guidance, coaching, and support to the IT support team members.

• Assigning tasks, setting priorities, and managing workloads of team members to ensure timely and efficient resolution of issues.

• Conducting regular performance evaluations, identify training needs, and fostering professional development within the team.

• Fostering positive relationships with customers, understanding their unique IT needs and challenges.

• Providing exceptional customer service, ensuring timely resolution of IT-related issues.

• Promptly troubleshooting and resolving hardware, software, and network issues that arise.

• Coordinating with external suppliers for hardware and software procurement, maintenance, and repairs.

• Overseeing the management and routine maintenance of the IT infrastructure.

• Monitoring network performance, security, and backups to ensure data integrity and system availability.

• Developing and enforcing IT policies and procedures to maintain compliance and ensure data protection principles are adhered to.

• Identifying opportunities for system enhancements and implementing improvements to optimise IT operations.

• Collaborating with internal stakeholders to assess IT requirements for upcoming projects.

• Planning and coordinating the implementation of IT systems and applications to support delivery initiatives.

• Tracking IT project milestones, managing resources, and ensuring projects are delivered on time and within budget.

• Exchange Administrator
• Server Administrator
• As a IT Administrator my responsibility , for a wide range of admin tasks which keep the company's IT network, servers and security systems in good health