MOHAMMAD SHAHED
Riyadh,Saudi Arabia
Summary
Seasoned professional with focus on housekeeping coordination, bringing keen eye for cleanliness and organization. Capable of ensuring top-tier standards through strategic planning and team leadership. Known for fostering collaborative work environment and maintaining high levels of guest satisfaction. Committed to creating dynamic learning environments and developing talent to drive organizational success.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work history
Departmental Trainer
Intercontinental Doha Beach & Spa
Doha, Qatar
2021.04 - 2025.03
- Implemented an interactive e-learning platform, enhanced accessibility of training resources.
- Prepared detailed training materials, ensured ease of understanding for all participants.
- Complied strictly with company policies whilst developing and executing all training initiatives.
- Brought about positive change in employee attitudes towards continual professional development.
- Monitored employee progress, offering feedback to management on additional training requirements.
Housekeeping supervisor & Coordinator
Intercontinental Doha Beach & Spa
Doha, Qatar
2019.06 - 2025.03
- Conducted training for better customer service results.
- Provided first-line support to staff members, resolving issues promptly.
- Handled customer complaints, leading to higher satisfaction levels.
- Coordinated staff shifts for optimal coverage during peak hours.
- Managed stock control to reduce wastage and improve efficiency.
- Led team meetings for clearer communication and task delegation.
- Fostered a collaborative environment, improving overall productivity.
- Facilitated clear communication between management and housekeeping staff, boosting overall operational efficiency.
Room Associate
Intercontinental Doha Beach & Spa
Doha, Qatar
2017.05 - 2019.05
- Assisted colleagues for better team collaboration.
- Fostered a positive working environment with clear communication.
- Handled telephonic communications, enhanced external relations.
- Used eco-friendly cleaning supplies consistently; promoted sustainable practices within the hotel.
- Managed lost property cases effectively by following proper procedures; enhanced trust factor among guests.
Room Associate
Crown Plaza Duqm
Duqm
2016.06 - 2017.04
- Fostered a positive working environment with clear communication.
- Worked on special projects as assigned leading to successful completion before deadlines.
- Supported senior staff members during busy periods resulting in efficient workflow.
- Followed written and verbal directions, managing high-volume details and tasks with accuracy.
Receptionist
Masirah Island Resort
Masirah Island
2015.11 - 2016.05
- Managed phone calls, resulting in effective communication flow within the company.
- Handled appointment scheduling to ensure smooth daily operations.
- Collaborated with team members in organizing company events; enhancing team cohesion and morale building activities.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
Room Associate
Ras Al Jinz Turtle Reserve Centre
Sur
2014.12 - 2015.11
- Restocked amenities promptly, ensuring availability at all times.
- Ensured safety protocols adherence, contributing towards a safe environment for guests and staff alike.
- Checked mini-bars daily, restocking as required for seamless guest experience.
- Followed stringent standard operating procedures whilst cleaning and servicing rooms; improved quality control measures.
- Demonstrated excellent attention to detail whilst preparing rooms for new arrivals.
Room Associate
City Hotel Duqm
Duqm
2012.11 - 2014.11
- Maintained cleanliness of hotel rooms to improve guest satisfaction.
- Followed stringent standard operating procedures whilst cleaning and servicing rooms; improved quality control measures.
- Prepared trolleys efficiently each morning, ensuring readiness for shift start.
- Trained new room attendants on company policies and cleaning procedures.
- Removed used towels and bedding, replaced with new and reset spaces to professional standards.
- Kept floors clean with regular sweeping, vacuuming and mopping.
Education
S.S.C - Science
West Khadurkhil High School & Collage
Chittagong, Bangladesh 2008.01 - 2009.12
H.S.C - Science
Hajera Taju University Collage
chittagong, Bangladesh 2010.01 - 2011.12
Skills
- Housekeeping Operations
- Forbes 5-Star Standards
- VIP Guest Service
- Team Supervision & Training
- PMS (Opera)
- Hygiene & Safety Compliance
- Inventory Management & Rostering
- Microsoft Office Suite (Word, Excel, Outlook)
- Housekeeping Audit & Quality Control Tools
Languages
English
Upper intermediate
Bangla
Native
Hindi
Advanced
Custom
I assure you that the above details are correct and I also hope the above Skills of mine will meet your requirement.
Timeline
Departmental Trainer
Intercontinental Doha Beach & Spa
2021.04 - 2025.03
Housekeeping supervisor & Coordinator
Intercontinental Doha Beach & Spa
2019.06 - 2025.03
Room Associate
Intercontinental Doha Beach & Spa
2017.05 - 2019.05
Room Associate
Crown Plaza Duqm
2016.06 - 2017.04
Receptionist
Masirah Island Resort
2015.11 - 2016.05
Room Associate
Ras Al Jinz Turtle Reserve Centre
2014.12 - 2015.11
Room Associate
City Hotel Duqm
2012.11 - 2014.11
H.S.C - Science
Hajera Taju University Collage
2010.01 - 2011.12
S.S.C - Science
West Khadurkhil High School & Collage
2008.01 - 2009.12