MOHAMMAD SHAHNAWAZ
Riyadh,Saudi Arabia
Summary
Seasoned IT and ERP professional with a proven track record in leading enterprise application and digital transformation projects across healthcare, pharma, retail, and manufacturing. Currently heading ERP in a medical organization, aligning technology with clinical and operational goals. Expert in Microsoft Dynamics AX/365, SAP, and Oracle Fusion, with strong experience in HIS and RCM integration. Skilled in managing full ERP lifecycles and leading cross-functional teams in compliance-driven environments.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
ERP Head -Microsoft D365 F&O
MEENA HEALTH
Riyadh, Saudi Arabia
01.2024 - 05.2025
- Led implementation and configuration of Microsoft Dynamics 365 across Finance, Supply Chain Management, HR/Payroll, and Project Management.
- Conducted comprehensive business analysis to capture user requirements for Dynamics 365 functionalities.
- Collaborated with technical teams to customise Dynamics 365 applications and ensure third-party integration.
- Managed complete project lifecycles, delivering projects on time and within budget.
- Delivered end-user training sessions and developed user manuals to promote system efficiency.
- Identified process improvements and recommended system enhancements to optimise operational efficiency.
- Engaged stakeholders from business units and IT teams to secure successful project outcomes.
- Maintained detailed documentation of configurations, customizations, user guides, and project deliverables.
- Implementing and managing custom workflows, reports, and dashboards using Power Platform and Azure services.
SENIOR CONSULTANT - Microsoft D365 F&O
INGENIOUS PRO FZE LLC
DUBAI
09.2021 - 12.2023
- Company Overview: A global IT solutions provider in Middle East, and India.
- Participates in every aspect of the implementation from analyzing business requirements to configuring Dynamics 365FO.
- Coordinated tasks collaborating with business users during project lifecycle.
- Managing Implementation, Migration of various systems and data, configuration of D365 F&O and ISV Integration, support all aspects of SCM, Finance, Fixed Asset, and Manufacturing.
- Preparation/driving of user training manuals for all the identified business process and Go Live support.
- Proactive team player with Demonstrated problem solving and Analytical Reasoning Abilities.
- Skilled in performing GAP Analysis, Risk Analysis, and Cost/Benefit Analysis along with good knowledge of process workflow tools and techniques.
- A global IT solutions provider in Middle East, and India.
SENIOR CONSULTANT – MICROSOFT DYNAMICS AX/D365
AVENIR ARABIA IT DMCC
DUBAI
01.2019 - 08.2021
- Company Overview: A global IT solutions provider in Middle East, India & U.K.
- Managing multiple clients and issues.
- Understand client's requirement and efficiently convert it to Functional and Technical documents.
- Lead the Functional and Technical team to convert the business requirements to Microsoft Dynamics AX/D365 Finance & Operations design specifications.
- Functional responsibilities include application design, test script generation, writing training guides, training end users, and production support.
- Client Interaction, communication and managing client expectations in accordance with scope, time and effort, executing Onsite-Offshore support models.
- Extensively worked on various business flows such as Order to Cash (O2C), Procure to Pay (P2P) cycle and Fixed Asset to GL; Integration with SCM modules (PO, OM and Inv.), Cash & Bank, Marketing, CRM, Managing Mater data such as Item, Vendor, Customers, etc.
- A global IT solutions provider in Middle East, India & U.K.
IT/ERP MANAGER – MICROSOFT DYNAMICS AX 2012
MASSKAR GROUP
DOHA
09.2018 - 01.2019
- Company Overview: Masskar Group symbolizes quality and service in retailing e.g. Hypermarket, Food court, Play area for children, etc.
- Manage business owners to identify process gaps, troubleshoot work around, and prioritize changes to current ERP solutions for Oracle HCM and MS Dynamics AX through enhancement and system upgrades.
- Support ERP configuration, Functionality, enhancement, functional design and issue resolutions.
- Managing ERP GL, AP, AR, Inventory, warehouse, Retail, Cash & BANK, Inter-Company setup, Procurements & Sourcing, HCM, and Retail POS and support and guidance to the managements.
- Managing IT Infrastructure, 15 servers (AD, SQL, Load Balancing, Fail Over Cluster, etc.), Networks, Website Hosting, Disaster Recovery, DB and Applications servers along with 6 technical and functional support team.
- Managing Datacentres with VMWare, ESXi hosts, vSphere, SAN, Cloning, Backup, Recovery, etc.
- Masskar Group symbolizes quality and service in retailing e.g. Hypermarket, Food court, Play area for children, etc.
SENIOR CONSULTANT – MICROSOFT DYNAMICS AX/D365
RIS SERVICES DMCC
DUBAI
09.2017 - 08.2018
- Company Overview: RIS Service is an IT Solution company headquartered in Houston, Texas.
- Classification of functional requirements, process improvement, project scope definition, blue printing, configuration, business decision maker discussions related to agility, testing the new customization to meet the requirements documentation, full life cycle implementation and support.
- Analyzing the Business Units requirements, preparing the Functional Design Document (FDD), Report Design Document (RDD), User Acceptance Testing Document (UAT) and Functional Requirement Documents (FRD) of Business Processes flow to find the solution to fulfill the gap area and fix in ERP/CRM.
- Performing the FIT/GAP Analysis to understand the current process and business structure and proposed suitable business solutions.
- Preparation of user training manuals for all the identified business processes and Go Live support.
- RIS Service is an IT Solution company headquartered in Houston, Texas.
ERP SYSTEM ADMINISTRATOR – MICROSOFT DYNAMICS AX 2012
Life Healthcare Group
DUBAI
01.2016 - 08.2017
- Company Overview: LIFE Health Care Group plays an important role in the advancement of professional practice in pharmaceutical retailing and 50 Clinics.
- ERP Implementation of MS Dynamics AX 2012 R3 and Support to 150 plus Stores and 200 Plus users.
- Create Test scenario for Finance, Retail and SCM modules before going live.
- Managing Roles/Securities, for all the modules, Workflow configuration, SSRS Reports, etc.
- Managing SQL Server 2008/2014, Instance, Database, Monitor DB, Backup/Restore Security, Indexing, etc.
- Data Migration using functionalities and Go Live & Post Go Live support.
- LIFE Health Care Group plays an important role in the advancement of professional practice in pharmaceutical retailing and 50 Clinics.
SENIOR SUPPORT CONSULTANT – MICROSOFT DYNAMICS AX 2012
Philip Toledo LTD.ME
DUBAI
02.2011 - 12.2015
- Company Overview: PTL Consulting is a Microsoft Gold Partner based in Malta that helps organizations drive digital transformation with solutions such as Microsoft Dynamics 365, AX, NAV, CRM, Power BI and SharePoint.
- Business documents preparation such as FRD, FDD, GAP Analysis, UAT, etc. for Business process in details.
- System Design & Mapping of Business process in Dynamics AX 2012 R2/R3.
- Preparation of Deployment & Rollout strategy with client for smooth Go Live.
- UAT (User Acceptance Testing) & CRP (Conference Room Pilot) preparations for final review.
- Go Live & Post Go Live Support.
- PTL Consulting is a Microsoft Gold Partner based in Malta that helps organizations drive digital transformation with solutions such as Microsoft Dynamics 365, AX, NAV, CRM, Power BI and SharePoint.
SYSTEM ANALYST
AMH Akhundawazi Group
BAHRAIN
03.2008 - 01.2011
- Company Overview: A family business of Real estate & Renting, Sports, Institute.
- Managed Oracle Fusion ERP with Asset, Sales, Finance, HR, Payroll modules and integrated with Retail Pro Point-of-sales system.
- Administration and maintenance of MS SQL Server 2005 & 2008 and ERP application and POS.
- End Users' and Back-office users' training on the Applications.
- Reports designed on Retail Pro Reports and Crystal Report application.
- Provide system level support for multi-user OS, Network and software Tools.
- A family business of Real estate & Renting, Sports, Institute.
IT OFFICER
Kingfisher Airlines LTD
INDIA
08.2006 - 02.2008
- Company Overview: Kingfisher Airlines is an airline group based in India.
- Handling network of 70 systems with Airlines software (SAP, Sable, Airnave, Arms, etc.).
- Installation, troubleshooting and configuration of MS Outlook with Exchange server.
- Air ticket application (Sabre) installation and configuration with client PC and Windows mobile/PDT devices and configure the software with LNIATA.
- Installation & Administration of CISCO VPN Routers & switches and Cisco Wireless Routers.
- Kingfisher Airlines is an airline group based in India.
Education
MBA - Information Technology
JECRC University
01.2020 - 01.2022
Bachelor of Commerce - Finance Accounts (H)
Vinoba Bhave University
04.2003 - 03.2006
Skills
- Microsoft Dynamics 365, SAP, and Oracle Fusion
- MySQL and MS SQL database administration
- Power Platform, Azure, SQL Server, and API integrations
- Data backup and recovery strategies
- Full-cycle ERP implementation
- Project management expertise
- Data migration and validation processes
- Data visualization tools proficiency
- Business analysis and documentation skills
- Strategic IT planning initiatives
- Team hiring and mentoring practices
- Operational IT oversight functions
- Budgeting and financial forecasting techniques
- IT governance frameworks knowledge
- Technology consulting for scalability solutions
- Applications audit processes
- Application and data security measures
- Excellent problem-solving, communication, and leadership skills
- Team management capabilities
- IT systems integration expertise
- Software development lifecycle
- Stakeholder communication skills
Certification
- Microsoft Dynamics AX 2012 Finance, T&L, Retail and POS.
- Oracle Fusion (Finance, HR, Payroll, SCM & Retail modules)
- MCSE Windows server 2003, 2008, 2012 & CCNA.
- ITIL v3 (GR750039513MS)
- Microsoft Dynamics AX 2012 R3 Retail (MB6-701)
- Retail Pro V9 and Prism POS (RPAE, RPSE, & RPRP)
Languages
English
Hindi
Urdu
References
References available upon request.
Timeline
ERP Head -Microsoft D365 F&O
MEENA HEALTH
01.2024 - 05.2025
SENIOR CONSULTANT - Microsoft D365 F&O
INGENIOUS PRO FZE LLC
09.2021 - 12.2023
MBA - Information Technology
JECRC University
01.2020 - 01.2022
SENIOR CONSULTANT – MICROSOFT DYNAMICS AX/D365
AVENIR ARABIA IT DMCC
01.2019 - 08.2021
IT/ERP MANAGER – MICROSOFT DYNAMICS AX 2012
MASSKAR GROUP
09.2018 - 01.2019
SENIOR CONSULTANT – MICROSOFT DYNAMICS AX/D365
RIS SERVICES DMCC
09.2017 - 08.2018
ERP SYSTEM ADMINISTRATOR – MICROSOFT DYNAMICS AX 2012
Life Healthcare Group
01.2016 - 08.2017
SENIOR SUPPORT CONSULTANT – MICROSOFT DYNAMICS AX 2012
Philip Toledo LTD.ME
02.2011 - 12.2015
SYSTEM ANALYST
AMH Akhundawazi Group
03.2008 - 01.2011
IT OFFICER
Kingfisher Airlines LTD
08.2006 - 02.2008
Bachelor of Commerce - Finance Accounts (H)
Vinoba Bhave University
04.2003 - 03.2006
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