Mohammad Shawosh
Jeddah,KSA
Summary
Driven Corporate Relationship Executive with knack for building and nurturing client relationships. Consistently enhanced client satisfaction through strategic account management, resulting in increased customer loyalty and business growth. Recognised for turning around underperforming accounts by implementing tailored solutions that align with client needs.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Executive Corporate Relationship Manager
Bupa
Jeddah, Mecca Region
08.2022 - Current
- Established strong industry partnerships with mega clients i.e. SAVOLA, Dallah Al-Barakah, Saudia Airlines Catering, Budget Rent-A-Car, and over SR 400,000,000 portfolio in the following sectors: FMCG-Construction-Hospitality-Healthcare-Science & Technology-Energy-Manufacturing- Public Sector-Media-Retail-Transportation.
- Managed complex client portfolios to maintain profitable relations.
- Achieved high customer satisfaction with regular follow-ups and updates.
- Analyzed customer feedback, made necessary improvements in service delivery.
- Identified potential risks, ensured proper risk management measures were in place.
- Coordinated with cross-functional teams, ensured smooth project execution.
- Organized team meetings facilitated effective communication among members.
- Increased client retention fostered trust and loyalty by resolving complaints efficiently.
- Streamlined internal procedures to increase productivity and efficiency levels.
- Delivered tailored solutions creating positive client experiences.
- Established strong client relationships by providing exceptional customer service.
- Provided training to junior staff enhancing their performance metrics.
- Travelled extensively meeting clients across various regions establishing productive partnerships.
- Managed long-term customer relationships to increase revenue.
- Identified and developed new business opportunities, expanding existing client bases.
- Achieved revenue growth by adopting needs-based approach, engaging clients and securing new business opportunities.
- Expanded business sustainably by identifying opportunities to grow the portfolio and enhancing client relationships within network.
- Prepared engaging presentations to clients, showcasing value propositions and solutions.
- Collaborated with internal stakeholders to optimize operational delivery.
- Updated clients on new products for improved investment possibilities.
- Supported clients in setting clear goals with plans to achieve them.
- Evaluated policy performance, presenting key findings to stakeholders.
- Built lasting relationships with key stakeholders through consistent engagement activities.
Key Accounts Relationship Manager
Bupa
Jeddah, Mecca Region
09.2017 - 07.2022
Projects and Automation Manager
Bupa
Jeddah, Mecca Region
12.2015 - 08.2017
- Streamlined communication channels, enhanced internal information flow.
- Led a cross-functional team to achieve project milestones on time.
- Conducted regular reviews of project progress with senior management.
- Championed effective communication channels between all stakeholders improving transparency and trust in project outcomes.
- Monitored performance of automated systems to identify areas for improvement.
- Interpreted data from automation tools, aiding in decision-making processes.
- Achieved seamless integration of automated systems with existing processes.
International Service Accounts Manager
Bupa
Jeddah, Mecca Region
09.2014 - 12.2015
- Collaborated closely with internal departments for seamless workflow coordination.
- Managed large accounts for increasing brand loyalty and client satisfaction.
- Delivered tailored solutions for meeting unique client requirements.
- Implemented efficient account management systems, maximising operational efficiency.
- Cultivated strong relationships with international clients by providing exceptional customer service.
- Maintained high level of product knowledge to provide expert advice on offerings.
- Analysed account performance, driving continuous improvement strategies.
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Generated KPI reports to illustrate overall performance.
- Analysed client feedback to highlight areas in need of improvement.
IBM Maximo® System Analyst
E-Solutions
Jeddah, Mecca Region
05.2012 - 03.2013
Data Analyst
Emcor
Jeddah, Mecca Region
06.2011 - 08.2012
Education
Master of Science - Business Information Technology
Edinburgh Napier University
United Kingdom 09.2009 - 04.2011
Bachelor of Science - Management Information System
King Abdul-Aziz University
Saudi Arabia 05.2002 - 01.2006
Skills
- Strategic planning
- Change management
- Operations management
- Project coordination
- Sales forecasting
- Customer relationship building
- Cross-Functional team leadership
- Corporate communications
- Critical decision making
- Executive presentation
- B2B sales
- Market trend analysis
- Training and mentoring
- Client contract negotiations
- Customer Service
- Client Relationship Management
- Team collaboration
Languages
English
Fluent
Arabic
Native
Accomplishments
1- Best Relationship Manager 2019-2021
2- Best Relationship Manager 2015
Certification
1- Emerging Forward Program 2024 - Bupa Arabia
2- Digital Strategies for Business: Leading the Next Generation Enterprise 2024 - Columbia Business School
3- Innovation of Product and Services: MIS’s Approach to Design Thinking 2024 - MIT Sloan School of Management
4- Emerging Leaders Program 2021 - McKinsey & Company
5- Problem Solving 2020 - McKinsey & Company
6- PMP Training 35 PDUs 2016 - Project Management Institute
7- IFCE 2015 - SAMA
8- IT Project Management 2013 - University of Windsor, Canada
9- Lean 6 Sigma 2010 - Edinburgh Napier University, UK
10- Practical Aspects of Implementing 6 Sigma 2008 - Saudi Quality Council (WR)
11- Factors of Performance & Success 2005 - Procter & Gamble
12- Job Ethics 2003 - King AbdulAziz University
Timeline
Executive Corporate Relationship Manager
Bupa
08.2022 - Current
Key Accounts Relationship Manager
Bupa
09.2017 - 07.2022
Projects and Automation Manager
Bupa
12.2015 - 08.2017
International Service Accounts Manager
Bupa
09.2014 - 12.2015
IBM Maximo® System Analyst
E-Solutions
05.2012 - 03.2013
Data Analyst
Emcor
06.2011 - 08.2012
Master of Science - Business Information Technology
Edinburgh Napier University
09.2009 - 04.2011
Bachelor of Science - Management Information System
King Abdul-Aziz University
05.2002 - 01.2006
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