Mohammad Ziad Sfeeran
Riyadh
Summary
Accomplished professional with extensive expertise in Account Management & Client Relations, Team Leadership & Training, and Sales Strategy & Negotiation. Proven track record in Performance Analysis & Reporting and Strategic Consulting, driving business growth through effective Supplier Relationship Management and client retention strategies. Adept at Financial Analysis and Business Development, with a strong focus on B2B account management. Committed to building lasting relationships and delivering exceptional results.
Overview
13
13
years of professional experience
Work history
Key Account Manager
Ninja
Riyadh
2024.05 - 2024.10
- Manage key accounts for top global and local restaurant brands, including McDonald's, Americana (Burger King - Olayan), Kudu, Herfy, and Shawarmer
- Analyze account performance and provide strategic consulting to improve sales, basket size, and customer engagement through Ninja food delivery app
- Work on enhancing operational efficiency by reducing canceled orders and decreasing preparation time
- Collaborate closely with restaurant teams to implement best practices, leading to higher customer satisfaction and repeat business
- Lead efforts to provide value-added services and maintain strong relationships with clients to meet business goals.
Senior Account Manager
City Storage System - KitchenPark
Riyadh
2021.08 - 2024.10
- Spearheaded onboarding for new clients and provided strategic advice to overcome initial challenges and enhance performance
- Developed detailed performance reports, identifying weaknesses and offering actionable insights for improvement
- Played a key role in building and maintaining relationships with third-party service providers, increasing sales and customer satisfaction
- Led the training of new team members, providing mentorship and ensuring smooth integration into the company's operations
- Recognized three times for outstanding performance, contributing to the growth of KitchenPark's clientele and kitchen leasing rates.
Senior Account Manager & Buyer
Quick Market (Delivery Hero Co.)
Riyadh
2020.03 - 2021.08
- Managed product selection and supplier relationships, negotiating competitive prices and ensuring timely deliveries
- Analyzed sales trends to predict future demand, presenting insights to senior management for strategic decision-making.
Senior Account Manager
Carriage & Talabat
Riyadh
2018.08 - 2020.03
- Built and maintained long-term client relationships, negotiating contracts to drive profitability
- Collaborated with cross-functional teams to provide timely solutions to client needs and enhance service quality
- Contributed to marketing and finance team goals, assisting with account servicing and data projects.
Sales Manager & Acting WP General Manager
Wassel
Jeddah
2017.03 - 2018.08
- Oversaw daily company operations, ensuring the successful implementation of business strategies
- Set and tracked team performance goals, issuing reports on progress and achievements.
Purchasing Manager
Ziad Sfeeran Est.
Jeddah
2014.01 - 2017.03
- Receive and sort out the organization's local purchases and compare price quotations
- Creating database for approved local suppliers
- Coordinating and dealing with new suppliers for the newly required items
- Implementing negotiation and purchasing processes in an efficient manner in terms of price and quality
- Observing and controlling the entry of received materials.
Head of Sales
hellofood
Jeddah
2012.04 - 2014.01
- Achieve the required percentage in typical time and executing many contracts with clients
- Placing notes for system development and testing on a regular basis
- Participate in developing advertising plans and defining their channels
- Collecting sales from customers in monthly basis
- Executing bank transactions such as deposits and others
- Conduct the company's government transactions
- Achieving the sales target
- Submitting weekly and monthly reports to the high-level management.
Sales Executive
Otlob
Jeddah
2011.11 - 2012.04
- Managing and following up the sales life cycle from the initial communication stage with new clients to the project closing stage
- Achieving the sales target
- Submitting weekly and monthly reports to the high-level management
- Achieve the required percentage in typical time and executing many contracts with clients.
Education
Bachelor's degree - Marketing
UDEX University
Skills
- Account Management & Client Relations
- Team Leadership & Training
- Sales Strategy & Negotiation
- Performance Analysis & Reporting
- Strategic Consulting
- Supplier Relationship Management
- Relationship building
- Client retention
- Financial analysis
- Business development
- B2B account management
Languages
Arabic (Native)
English (Proficient)
Timeline
Key Account Manager
Ninja
2024.05 - 2024.10
Senior Account Manager
City Storage System - KitchenPark
2021.08 - 2024.10
Senior Account Manager & Buyer
Quick Market (Delivery Hero Co.)
2020.03 - 2021.08
Senior Account Manager
Carriage & Talabat
2018.08 - 2020.03
Sales Manager & Acting WP General Manager
Wassel
2017.03 - 2018.08
Purchasing Manager
Ziad Sfeeran Est.
2014.01 - 2017.03
Head of Sales
hellofood
2012.04 - 2014.01
Sales Executive
Otlob
2011.11 - 2012.04
Bachelor's degree - Marketing
UDEX University