MOHAMMAD ABDUL MAJEED KHAN

• Reviewed sales and expense records to make proactive adjustments to policies and procedures.
• Mentored staff to increase sales success and productivity.
• Implemented automation strategies for office operations, correspondence management, schedule coordination and recorkeeping.
• Consistently complied with company policies and government regulations.
• Optimised staff productivity by managing inter-team conflict resolution, yearly performance reviews, hiring and terminating processes, training initiatives, scheduling, time and attendance and payroll.
• Sourced and corrected advanced strategic and tactical problems impacting business and sales management.
• Worked with sales representatives to develop strong customer connections with company teams and promote long-lasting relationships.
• Reduced or eliminated different types of financial discrepancies by improving documentation and reporting accuracy for budget and operational controls.
• Designed sales and service strategies to improve revenue and retention.
• Increased revenue and supported sales activities while building and maintaining consistent relationships and management practices with employees.
• Developed standard operating procedures.
• Managed hiring and recruitment, employee motivation and training.
• Completed bi-weekly payroll and coordinated record keeping.
• Recruited and hired new branch employees.
• Exceeded quarterly sales goals by 9%.
• Monitored key performance indicators.

• Improved company customer service rating by 4.5%.
• Supported service managers in improving operations and resolving issues to deliver top-notch customer service.
• Coordinating with the three service centers of Al Yahya.
• Monitoring the sales, warranty, Body shop progress, campaigns, Google drive.
• Arranging the training schedule for the technicians, service and parts advisors, sales persons and other staff members and conducting the certification exams for every quarter.
• Following All the programs as per the requirements of Abdul lateef Jameel(Distributor of Toyota in KSA) like Jameel standards, TSM kodawari, FIR Program, Jameel plus program, DERAP, 5S etc.,
• Coordinating with the service managers and preparing action plans to increase the NPS(Net promoter score) and to maintain the 5S of the centers.

• Revamped policies and procedures to meet changing needs, as well as improve operational performance, quality and efficiency of workshop.
• Evaluated team and shop activities to uncover issues and develop improvement plans.
• Monitored multiple databases to keep track of all company inventory.
• Improved company NET PROMOTER SCORE by 7%.
• Supported Chief technicians and service advisors in improving operations and resolving issues to deliver top-notch customer service.
• Managed team of 40 employees, overseeing the hiring, training, and professional growth of employees.
• Researched and updated all required materials needed for the workshop center.
• Analysed departmental documents for appropriate distribution and filing.
• Supported Chief Technicians with daily operational functions.
• Developed new process for employee evaluation which resulted in marked performance improvements.
• Implemented marketing strategies which resulted in 12% growth of customer base.

• Greet customers when they arrive at the parts and service center and direct them to an available mechanic
• Consult with mechanics about necessary repairs and possible alternatives to expensive work
• Provide customers with in-depth information about available aftermarket and OEM (original equipment manufacturer) part options
• Answer questions about service outcome (after consulting with mechanic if necessary)
• Advise customers about warranty protections and potential cost savings
• Help customers decide between trading in a car and fixing it through our shop
• Manage and oversee the service center’s workflow and scheduling
• Call customers to inform them of changes in service or to let them know their vehicle is ready for pick-up.
• Reviewing all the documents and papers of accident cars and sending after making the quotations to the insurance companies to get the repair orders.