Mohammad Alkhatim Osama
Information Technology
Al Khobar
Summary
Tireless Service Delivery Manager talented in assessing client needs and developing solutions to promote business opportunities. Established decision-maker with background in mentoring others to accomplish project milestones. Offering exemplary client relationship building prowess.
Quality expert with success reviewing features and assessing functionality to identify common and complex software problems. Special experience in mobile app software illustrated throughout career accomplishments. Collaborates with cross-functional team members to enhance software package quality.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
SDM
Leader group
AL Riyadh
12.2019 - Current
- Gained extensive knowledge in data entry, analysis and reporting.
- Resolved problems, improved operations and provided exceptional service.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained proper staffing levels to guarantee timely and accurate deliveries.
- Implemented and supported [Product] at client site.
- Cultivated effective and positive working relationships with lucrative clients through onboarding, initial training and ongoing support.
- Met with business leaders to better understand IT issues that negatively impacted businesses.
- Advised clients on methods, technologies, process improvements and training that would increase overall business potential.
Software Quality Assurance Tester
Leader group
Riyadh
06.2020 - Current
- Recommended changes to Product during iterative development, rapidly advance prototyping efforts through continuous improvement.
- Identified and evaluated recurring problems in Product tests, providing detailed documentation of issues for amelioration efforts.
- Assessed products or services to evaluate conformance with quality standards.
- Reviewed production processes and identified potential quality issues.
- Reported problems.
- Interacted with software application developers and customer service teams to clarify design specifications, test requirements and address defect resolutions.
- Troubleshot with end-users and development teams to reproduce, investigate and debug software.
- Provided technical support during software installation and configuration.
- Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
Education
Bachelor of Science - Information Technology
Arab Open University
Saudi Arabia 10.2013 - 06.2019
Skills
Defect monitoring
Timeline
Software Quality Assurance Tester
Leader group
06.2020 - Current
SDM
Leader group
12.2019 - Current
Bachelor of Science - Information Technology
Arab Open University
10.2013 - 06.2019
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