Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Mohammad Arif Khan

Mohammad Arif Khan

Network Administrator
Sabt Al Alaya

Summary

Microsoft Specialist: Windows and Server Configuring - Institution Management Profile: IT Dynamic and results-driven senior IT professional with over 10 years’ experience in managing and directing the full scope of infrastructure development, Administration, data center, successfully managing and maintaining Large-scale network infrastructures, evaluating present IT systems and implementing new technologies. Distinguished holder of multiple certifications, an expert in designing, architecting and managing IT infrastructure, providing system and network- related solutions, upgrading and maintaining hardware, software applications, operating systems, servers and networks. Executive Summary Demonstrated proficiency in developing strategic IT plans and managing successful IT operations while maximizing technology use to advance technology goals and managing significant reductions in costs. Strong technical understanding of IT infrastructures including managing and setting priorities for the design, maintenance, development, and evaluation of all infrastructure systems. Proven ability to oversee large-scale IT projects, networks, and infrastructures - from initial planning and development to implementation and enhancements, ensuring project completion within assigned time, budget and quality. Excellent skills in researching and implementing ways that technology and network-based systems can improve operational performance and increase company productivity. Highly adaptable, capable of adapting to and working on new systems & environments easily. Solid management skills, capable of leading and motivating individuals to maximize levels of productivity, while forming cohesive team environments.

Overview

10
10
years of professional experience
2
2
years of post-secondary education
6
6
Certifications
1
1
Language

Work History

Central Network Administrator, Technician

General Hospital, Sabt Al Alaya
01.2020 - Current
  • Direct and manage overall IT operations including planning, organizing, and execution of all IT functions, application program development, hardware/software development and user support to facilitate uninterrupted operations
  • Provided technical support to employees, troubleshooting hardware and software applications issues
  • Conducted data backups and disaster recovery tests to ensure business continuity
  • Technical support to the computer systems, networks, telephone
  • Installed configured and supported, Windows, Ubuntu, server, Exchanges, Active Directory
  • Wireless, NFS, Samba, and ERP Installed, analyzed, managed and optimized Local Area
  • Maintained user accounts, outlook file system security, printing
  • Oversee and manage network availability, monitor utilization, capacity and overall performance, collect and analyze statistics to maintain performance levels, and perform routine troubleshooting
  • Troubleshooting with special emphasis on Cisco MCS 7800, Cisco Switches 2960
  • Aruba Switch and core Switch, firewall (fortinet), VoIP, LAN, WAN, TCP/IP, Aruba Wireless, APS and controller Service monitoring, application monitoring, OS health
  • Check, Application health check, PCAS Radiology (X-Ray, City Scan)
  • Kizen Server for Hospital to the maintain of usage monitoring Patients, performance trend Tuning/Capacity Planning: Analyzing, monitoring and reporting performance statistics
  • Oversee system development and enhancement as well as integration of new systems within existing systems
  • Manage overall system and infrastructure availability and develop a resilient infrastructure to reduce failures
  • Create and maintain the infrastructure necessary for the growth and the upkeep of network operations; identify and correct mission-critical infrastructure problems at optimal costs and in a timely manner
  • Provide technical solutions to improve business efficiency, quality or process while maximizing functionality
  • Implement standards, protocols for data exchange, communications and interconnection of information systems in line with corporate IT guidelines and maintain an IT environment that provides a high-performance computing framework
  • Ensure that the backup systems and disaster recovery system are reliable as well as ensure reliability, availability and security of IT systems through adequate systems and controls
  • Identify, select and manage vendors and consultants to obtain high-quality and cost-effective service; negotiate the initial deal terms and SLAs ensuring the protection of the company’s interests
  • Identify opportunities for continuous improvement of IT infrastructure and system administration systems, processes and practices with a focus on international leading practices, cost reduction and productivity improvement
  • Develop and implement appropriate IT data management & reporting systems to ensure effective control of IT inventory and effective reporting on IT service provision
  • Manage effective internal (cross-functional teams) and external (vendors, suppliers, IT consultant) relationships
  • Monitor and analyze organization-wide IT training needs to provide appropriate training provision so that all employees have the required IT user capability to deliver business objectives
  • Key Projects:
  • Managed the implementation of ERP System
  • Consistently ensured compliance Cybersecurity Standard
  • Planned, designed and managed new high-speed network infrastructure with zero days downtime
  • Designed and managed a Wi-Fi network
  • Designed and developed Incident Management System, Time Attendance System, IP Phone System, Access Control System as well as IT Asset Management List
  • Designed and developed IT and non-IT forms (PC Setup Checklist, Email Request, IT Asset Management, Access Control Request and Purchase Request)
  • Efficiently reduced the cost of IT operations to 55%
  • Designed and implemented an IT Policy and Procedure across the organization
  • Administered Microsoft 365
  • Managed the migration of email system to Exchange Online – secured email with Exchange Online Protection (EOP) & Advance Threat Protection (ATP)
  • Managed SharePoint Online to replace Shared Folders as well as OneDrive for Business to secure company data
  • Led and managed Microsoft Teams to facilitate internal communications and users support.

IT Administrator

Tcil, Technoview IT Solution Pvt.Ltd
New Delhi
01.2018 - 01.2020
  • Provided technical leadership to IT team in managing various functions including design, development, testing, quality assurance, cybersecurity, governance, risk management, compliance, project management and IT operations
  • Led the entire IT department including infrastructure and applications, identified and recommended new technology solutions, identified security vulnerabilities, and eliminated them with strategic solutions to increase data security
  • Set strategy and direction for IT department, shaped and developed the current and future direction of the IT, and defined and led efforts to meet service levels for IT operations
  • Aligned IT with business needs, planned and implemented a new network infrastructure, and led a professional team to achieve the company vision and goals
  • Deployed, monitored, maintained, upgraded and supported all IT systems including servers, operating systems, software applications and peripherals
  • Responsible for the overall system and infrastructure availability and developed a resilient infrastructure to reduce failures; worked with service desk team to set SLA criteria for the availability and performance of the IT infrastructure
  • Diagnosed and fixed network/system faults, oversaw the security of all systems, and installed anti-virus protection; designed, maintained and repaired network servers
  • Motivated the IT team by effectively communicating goals and performance expectations, and ensuring staff is trained or skilled to meet the demands of their roles
  • Key Projects:
  • Planned, designed and managed new high-speed network infrastructure with zero days downtime
  • Designed and managed a Wi-Fi network
  • Designed and developed Incident Management System, Vehicle Management System, IP Phone System, Time Attendance System as well as IT Asset Management List
  • Designed and developed IT and non-IT forms (PC Setup Checklist, Email Request, VPN Request, IT Asset Management, Access Control Request, Purchase Request, Payment Request and Purchase Order)
  • Efficiently reduced the IT operations cost to 30%
  • Designed, developed and implemented an IT policy and procedure
  • Planned and designed an access control system, and set the policy and procedure
  • Managed an active directory design and implementation
  • Administered Microsoft 365
  • Managed and supervised the migration of the email system.

IT System and Network Administrator

Infinite InfoSolution
New Delhi
10.2016 - 01.2018
  • Accountable for all network administration-related activities including backup, security management, user account management, e-mail systems including an e-mail web server, internet access, office systems and applications support
  • Rendered technical support for server, network and desktop hardware, software and applications
  • Performed analysis of network needs and contributed to the design of network architecture, integration and installation
  • Maintained network hardware and software, including servers, peripherals, network nodes, terminals, wiring and file systems
  • Set up systems, monitored computer systems, troubleshot networks, servers, routers and switches
  • Created and maintained infrastructure necessary for the growth and the upkeep of network operations; identified and corrected mission-critical infrastructure problems at optimal costs and in a timely manner
  • Maximized network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades, and collaborated with network architects for network optimization
  • Supervise day-to-day operations of the helpdesk including installation and maintenance of all IT systems in the company
  • Provided technical support to both in-house staff and user departments for all software, hardware, server and network applications; monitored and maintained computer systems and networks
  • Performed disaster recovery, closed security loopholes and access levels; ensured adequate antivirus protection
  • Recommend process improvements to ensure system reliability, scalability, security and performance
  • Contributed to improving customer support by actively responding to queries & handling complaints in a timely manner
  • Diagnosed and troubleshot software and hardware problems in a timely manner to meet SLAs and deadlines
  • Established budgetary requirements for equipment replacement and advised on the procurement of IT equipment
  • Negotiated and contracted with consultants, technical personnel and vendors for services and products; developed strong relationships with service providers
  • Coordinated third-party maintenance for network hardware, software and telecommunications services, and monitored the progress and performance of third-party maintenance contract suppliers
  • Key Projects:
  • Planned, designed and managed new high-speed network infrastructure with zero days downtime
  • Securely linked three branches using VPN technology
  • Designed a managed Wi-Fi network
  • Designed and developed Incident Management System
  • Designed and developed IT Asset Management List

IT Administrator

SquareDotCom Pvt.Ltd
Gurgaon
02.2015 - 08.2016
  • Worked as an Acting IT Administrator to handle overall IT operations including infrastructure and applications, user technical support, IT-related purchases, asset allocation, networking, system administration, etc
  • Designed, deployed, administered & supported LAN/WAN/Wi-Fi hardware, software, communications services and other devices (personal computers, printers, wireless devices and dedicated internet connection)
  • Installation, configuration and system administration of windows 2008/2012 network with running DHCP, Samba, and Tally
  • Installed, analyzed, managed and optimized Local Area Network performance for various networking Protocols, routing technology and network to include TCP/IP
  • Managed hardware & software troubleshooting and installation; performed technical research on network upgrades and components to determine feasibility, cost, time required and compatibility with the current system
  • Monitored system performance to ensure everything runs smoothly and securely; researched and recommended new approaches to improve the networked computer system
  • Troubleshooting with special emphasis on Cisco Switches, Router, firewall (Cyberoam), VoIP, LAN, WAN, VPNs, TCP/IP
  • Installation of RAID on IBM and HP Servers
  • Installation of windows 7, 8, 10, Linux OS Centos, Ubuntu, Antivirus, Ms- Office, Outlook
  • Maintaining Microsoft Updates and Security patches through WSUS server for the LAN network
  • Maintain all networks Equipment and Call Center, PRI, GSM Gateway
  • Troubleshoot and resolve technical issues with end user groups
  • Installation, configuration and administration of Open source and Firewall
  • Maintained user accounts, file system security, printing, backup and recovery and remote access
  • Set up new users’ accounts and profiles, managed permissions and dealt with password issues; researched, diagnosed, troubleshot and identified solutions to resolve user issues
  • Organized and filed documentation pertaining to warranties and instructional guides for computer hardware.

Desktop Support Technician (Skilled Technician)

NPL, NATIONAL PHYSICAL LABORATORY CSIR
New Delhi
05.2013 - 05.2014
  • Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, LAN, and remote systems
  • Install Windows, Linux OS Centos, and repair, maintain, and upgrade desktop and notebook computers as well as printers
  • Suggested and managed customized client software packages
  • Setup and configured virtual desktops as well as laptops and other physical work stations
  • Provided service with a full range of technical troubleshooting services for their networks and
  • Workstations as well as remote troubleshooting and assistance
  • Set up new users’ accounts and profiles, managed permissions and dealt with password issues; researched, diagnosed, troubleshot and identified solutions to resolve user issues.

Education

Master of Science - Master of Computer Application

Amity University
India
06.2019 - 04.2021

Skills

IT Strategy Planningundefined

Certification

CCNA V7

Timeline

CCNA V7

02-2022

Certificate in Advanced in Excel

02-2022

Certificate in Professional & Life Skills

01-2022

IoT

01-2021

Central Network Administrator, Technician

General Hospital, Sabt Al Alaya
01.2020 - Current

Master of Science - Master of Computer Application

Amity University
06.2019 - 04.2021

IT Administrator

Tcil, Technoview IT Solution Pvt.Ltd
01.2018 - 01.2020

IT System and Network Administrator

Infinite InfoSolution
10.2016 - 01.2018

IT Administrator

SquareDotCom Pvt.Ltd
02.2015 - 08.2016

Desktop Support Technician (Skilled Technician)

NPL, NATIONAL PHYSICAL LABORATORY CSIR
05.2013 - 05.2014

CCNA Routing and Switching Training

03-2010

Advanced diploma in Hardware & Networking

05-2006
Mohammad Arif KhanNetwork Administrator