MOHAMMED JOMMAN ISLAM
Brahmanbaria,Bangladesh
Summary
Focused Food and Beverage Supervisor with strong background in managing teams and ensuring top-notch customer service. Skilled in overseeing daily operations, implementing staff training programmes, and maintaining high standards of hygiene and safety. Proven ability to boost team morale and enhance guest satisfaction. Committed to creating memorable dining experiences and driving business success.
With foundation in customer service and team leadership, I excel in fostering positive guest experiences and efficient operations. My ability to communicate effectively and manage diverse teams ensures smooth daily functions. I focus on maintaining high standards and resolving challenges swiftly, contributing to welcoming and productive environment.
Overview
11
11
years of professional experience
Work history
Food and Beverage Supervisor
Four points by Sheraton Riyadh khaldia
Riyadh , Saudi Arabia
2024.02 - Current
- Improved dining experience through attentive listening to guest feedback.
- Trained newly hired employees on service techniques, company procedures and safety processes.
- Educated staff members on procedural and menu changes.
- Organised and conducted pre-shift staff meetings to communicate pertinent information.
- Observed staff performance and provided feedback to facilitate achievement of team and individual goals.
- Wrote and submitted daily and monthly reports to keep operations manager and directors fully informed of all issues.
- Kept kitchen, restaurant and bar within hygiene regulations by instructing staff to sanitise areas regularly and after customer use.
- Monitored customer feedback, implementing changes to rectify issues and bolster satisfaction levels.
- Worked closely with chef and cooks to determine menu plans for special events or occasions.
- Collaborated with the marketing team to promote special offers and events, driving footfall and sales.
- Handled restaurant finances, from payroll, to budgets and expenses, storing all data on system for organisation purposes.
F & B Captain
Four points by Sheraton
Riyadh, Saudi Arabia
2022.02 - 2024.01
- Developed plans and strategies to promote continuous improvement
- Offered friendly, efficient customer service and handled challenging situations with ease
- Supported team by demonstrating respect and willingness to help
- Applied positive customer service approach to increase satisfaction levels
- Cleaned work areas and equipment to maintain faultless hygiene standards
- Reviewed customer history to recommend appropriate products and services
- Managed teams by overseeing hiring, training and professional growth of employees
- Handled escalated customer complaints to provide full resolutions and promote loyalty
- Guaranteed compliance with food safety procedures and quality control guidelines
- Established positive relationships with guests and employees, creating positive, energetic environment
- Built sales forecasts and schedules to reflect desired productivity targets
- Supported Restaurant Manager in negotiations with suppliers
- Maintained excellent standards of service through impeccable attention to detail
- Developed and maintained staff to provide hospitable, professional service while adhering to policies and business initiatives
Head Barista
Dunkin Donuts
Dammam, Saudi Arabia
2018.10 - 2022.01
- Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art
- Maintained good food and drink stock levels to meet customer demand whilst limiting waste
- Advised customers on personal and commercial orders, carefully detailing origin, flavor and pairing recommendations
- Monitored personal and team performance, assessing quality of work, encouraging professional development and reporting insights to upper management
- Processed, prepared and served variety of orders from extensive beverage menu, staying up-to-date with seasonal changes and additional customer requests
- Controlled strict First in First Out (FIFO) inventory practices priced and dated stock accurately and minimized food waste
- Recruited and coached junior baristas, training to deliver faultless service and quality coffee
- Maintained spotlessly clean working environments, minimizing contamination risk and maximizing hygiene standards
Waiter
BFC restaurant
Dhaka, Bangladesh
2016.11 - 2018.08
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff
- Set dining tables according to type of event and service standards
- Addressed diner complaints with kitchen staff and served replacement menu items promptly
- Quickly recorded transactions in MICROS system to deliver prompt service
- Routinely cleaned work areas, glassware and silverware throughout cache shift
- Developed and maintained positive working relationships with others to reach business goals
- Demonstrated genuine hospitality while greeting and establishing rapport with guests
- Retained knowledge of current menu selections for accurate, reliable customer guidance
- Coordinated team members to take, serve and clear orders accurately and promptly
- Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays
- Performed additional tasks to keep dining room running smoothly
- Seated guests quickly and coordinated timely service to minimize table wait times
Waiter
Malefushi by Goraidho
Maldives, Maldives
2015.02 - 2016.06
- Warmly greeted guests upon arrival to create welcoming atmosphere
- Processed cash and card payments promptly, minimizing customer waiting times and enabling swift table turnarounds
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards
- Kept guest tables neat and tidy by regularly clearing away dirty dishes, used glasses and wiping down surfaces
- Served high volumes of guests in fast-paced service environments with exceptional customer care
- Anticipated and addressed guests' service needs
- Answered phones politely and promptly while accurately recording and confirming reservations
Education
Secondary schools certificate - Business
Maniandha High School
BrahmanbariaCertificate of Higher Education - Business
Brahmanbaria government college
BrahmanbariaSkills
- Fine dining expert
- F&B inventory management
- Staff training and recruitment
- Menu optimisation
- Food safety standards
- Food hygiene regulations
- Sales growth strategies
- Banqueting management
- Point-Of-Sale systems operation
- Feedback reception
- Cost control
- Customer complaint handling
- Budgeting competence
- Staff training and development
- Food Hygiene Certification
- Knowledge of allergen standards
- Microsoft Office Suite
Affiliations
- Strong verbal and written skills (effectively able to summarize daily events on Restaurant MOD report)
- Excellent leadership, problem-solving, and multi-tasking skills with even temperament and a positive attitude
- Sense of urgency and strong communication skills
- Working knowledge of Microsoft Excel, Word, and general computer skills
- Develop and foster the skills of associates working within the outlets via training and performance reviews
- Ensures all waiters are using selling skills
Reference
Kishore Kumar,
Restaurant Manager, Kishore.kumar@fourpointshotels.com,
T.966 11 268 2222, F.966 11 268 2211,
M.966 598922707,
Four Points by Sheraton, Imam Faisal bin Turki Street PO Box 817, Riyadh, Saudi Arabia, 11421
Timeline
Food and Beverage Supervisor
Four points by Sheraton Riyadh khaldia
2024.02 - Current
F & B Captain
Four points by Sheraton
2022.02 - 2024.01
Head Barista
Dunkin Donuts
2018.10 - 2022.01
Waiter
BFC restaurant
2016.11 - 2018.08
Waiter
Malefushi by Goraidho
2015.02 - 2016.06
Certificate of Higher Education - Business
Brahmanbaria government college
Secondary schools certificate - Business
Maniandha High School