Summary
Overview
Work History
Education
Skills
Websites
Languages
References
Personal Information
Skills
Timeline
Generic
MOHAMMAD FIROZ ANWAR

MOHAMMAD FIROZ ANWAR

Makkah

Summary

Resourceful Assistant Housekeeping Manager known for productive and efficient task completion. Possess specialized skills in inventory management, quality control, and team leadership. Excel in communication, problem-solving, and time management, ensuring high standards of cleanliness and guest satisfaction are consistently met. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

18
18
years of professional experience

Work History

Assistant Housekeeping Manager

NEW LEVEL HOEL MAKKAH
MAKKAH
03.2025 - Current
  • Conducted regular meetings to discuss progress, set goals, and address any team issues.
  • Handled conflict resolution and problem-solving to maintain a positive work environment.
  • Recognized outstanding performance among staff members through rewards or recognition programs.
  • Created weekly work schedules for housekeeping staff based on occupancy forecasts.
  • Organized special events or functions at the hotel that require additional cleaning services.
  • Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.

Senior Housekeeping Supervisor

HILL ROBINSON JEDDAH PALACE
Jeddah
11.2024 - 03.2025
  • Assigned tasks to staff according to their abilities and workloads.
  • Managed maintenance requests for housekeeping equipment repairs or replacements.

Senior Housekeeping Supervisor

ADDRESS HOTEL JABAL OMAR
MAKKAH
10.2023 - 11.2024
  • Assigned tasks to staff according to their abilities and workloads.
  • Ensured the cleanliness of guest rooms and public areas.
  • Inspected rooms for cleanliness, reporting any deficiencies to management.

ROOM ATTENDANT TO HOUSEKKEPIN SUPERVISOR

MAKAREM AJYAD HOTEL MAKKAH
MAKKAH
07.2013 - 03.2023
  • Set up housekeeping carts with appropriate supplies for each room assigned on daily basis.
  • Inspected vacant rooms for repairs or renovations needed before assigning them to new guests.
  • Responded quickly to guest requests for additional items or services within scope of service offered by the hotel.

Room Attendant FOR TASK FORCE

MARRIOTT HOTEL
RIYADH
09.2016 - 11.2016
  • Attended regular training sessions conducted by supervisors on topics related to hospitality industry standards.
  • Followed safety procedures while handling cleaning products and operating equipment like vacuum cleaners.

Room Attendant

RADISSON BLUE HOTEL
NEW DELHI
10.2010 - 04.2013
  • Reported lost-and-found items promptly to the supervisor or manager on duty.
  • Checked for damage to walls or furniture and reported any issues to the supervisor.
  • Delivered items requested by guests such as extra pillows or blankets in a timely manner.

Room Attendant

SVLETE HOTEL AND SUITE
NEW DELHI
12.2009 - 09.2010
  • Prepared checklists for daily assignments ensuring that all tasks have been completed correctly.
  • Set up housekeeping carts with appropriate supplies for each room assigned on daily basis.

Room Attendant

TAJ HOTEL
NEW DELHI
04.2007 - 11.2009
  • Demonstrated excellent customer service skills when interacting with guests throughout their stay.
  • Ensured that all appliances were in proper working order by testing them regularly.

Education

Araia
01.2017

High school diploma -

Skills

  • Deep knowledge of cleaning procedures
  • Expertise in professional cleaning standards
  • Knowledge of chemical use and safety
  • Inspection & quality control
  • Inventory & supply management
  • Supervisory & leadership skills
  • Management
  • Delegating responsibilities
  • Training & mentoring
  • Conflict resolution
  • Communication & interpersonal skills
  • Health & safety knowledge
  • Team leadership
  • Work scheduling
  • Supply management
  • Quality inspection
  • Problem solving
  • Time management
  • Performance recognition

Languages

  • English
  • Hindi
  • Arabic

References

  • Mr. Mohd Qaisi, H.O.D, +966583838324, mohqasisi225@gmail.com
  • Jahangir Alam, Manager, +966536309437, jahangir25724@yahoo.com

Personal Information

  • Date of Birth: 03/05/85
  • Nationality: Indian
  • Marital Status: Married
  • Visa Status: Transfer Iqama No 2561577087

Skills

Deep knowledge of cleaning procedures, Expertise in professional cleaning standards (e.g., hotel, hospital-grade), Knowledge of chemical use and safety (MSDS), Inspection & quality control, Inventory & supply management, Management scheduling and assigning tasks to housekeeping staff, Delegating responsibilities efficiently, Training & mentoring, Onboarding new staff, Conducting regular training on cleaning procedures and safety, Conflict resolution, Liaising with management, front desk, and maintenance teams, Communicating effectively with team members (often multilingual), Handling guest or patient feedback professionally, Familiarity with OSHA standards, Enforcing proper use of PPE (Personal Protective Equipment), Knowledge of infection control (especially in healthcare settings)

Timeline

Assistant Housekeeping Manager

NEW LEVEL HOEL MAKKAH
03.2025 - Current

Senior Housekeeping Supervisor

HILL ROBINSON JEDDAH PALACE
11.2024 - 03.2025

Senior Housekeeping Supervisor

ADDRESS HOTEL JABAL OMAR
10.2023 - 11.2024

Room Attendant FOR TASK FORCE

MARRIOTT HOTEL
09.2016 - 11.2016

ROOM ATTENDANT TO HOUSEKKEPIN SUPERVISOR

MAKAREM AJYAD HOTEL MAKKAH
07.2013 - 03.2023

Room Attendant

RADISSON BLUE HOTEL
10.2010 - 04.2013

Room Attendant

SVLETE HOTEL AND SUITE
12.2009 - 09.2010

Room Attendant

TAJ HOTEL
04.2007 - 11.2009

Araia

High school diploma -

MOHAMMAD FIROZ ANWAR