Mohammad Rehan Saifi
Khobar,04
Summary
Technical support Engineer with a focus on the Mining & Chemical Industries. With over five years of experience, I specialize in solid-liquid separation processes, particularly within the alumina, copper, and gold sectors. My expertise includes:
- Proficiency in the Bayer Process:- I have a deep understanding of the Bayer process for alumina refining, which is critical for optimizing production efficiency.
- Hydrometallurgy Knowledge:- I possess a solid foundation in hydrometallurgy, especially in metal extraction and processing techniques, including flotation circuits.
- Troubleshooting and Optimization:- I am adept at diagnosing issues and optimizing separation systems to enhance operational efficiency and productivity.
In addition to my mining industry experience, I have worked extensively in various chemical sectors. I am eager to leverage my technical expertise to contribute to innovative solutions within the organization.
Overview
6
6
years of professional experience
Work History
Technical Support Engineer
Reda Chemicals
11.2022 - Current
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Conducted root cause analysis (RCA) of technical issues, implementing preventive measures for future occurrences.
- Increased customer satisfaction by efficiently resolving technical issues and providing exceptional support.
- Engaged effectively with site engineers and field staff to address their issues, fostering a healthy relationship with the customer.
- Conducted Lab & Plant trials for the approval of new products
- Increased customer satisfaction by providing tailored technical solutions to meet client needs.
- Led technical training sessions for both internal team members and clients, ensuring a thorough understanding of product capabilities.
- Gained customer acceptance by demonstrating cost reductions & operations improvements.
- Analyzed market trends, competitor performance, and product strengths.
- Delivered technical presentations matching the audience's level of expertise to explain products and services to customers.
- Assisted customers in troubleshooting product issues and provided timely technical support.
- Worked with customers and the engineering team to determine equipment needs and system requirements.
- Improved inventory accuracy by conducting regular audits and reconciling any variation promptly.
Associate Engineer
Radico Khaitan Chemical
08.2021 - 02.2022
- Mentored interns, aiding in the onboarding process and instructing new personnel on applicable guidelines and techniques.
- Coordinated workloads to fit with tight deadlines and employee schedules.
- Evaluated production activities and provided suggestions for quality improvements and cost control.
- Determined corrective actions for maintenance when equipment failed or required repairs.
- Adhered to various Safety Management Protocol standards.
- Implemented quality control measures to minimize defects and ensure consistency across batches of produced materials.
- Evaluated vendor proposals for equipment procurement, ensuring best value-for-money was achieved without compromising quality or functionality requirements.
- Collaborated with the finance department to produce a return on investment (ROI) for new projects.
Quality Control Engineer
SGP Polychem
10.2018 - 06.2020
- Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
- Supported new product development initiatives through rigorous testing and validation efforts, ensuring seamless market launches.
- Improved overall manufacturing efficiency by conducting thorough audits and addressing identified gaps.
- Increased customer satisfaction levels through close collaboration with sales teams to address client feedback, resolve issues, and implement continuous improvements.
- Utilized statistical analysis tools to monitor process stability and identify areas for potential improvement.
- Enhanced product quality by designing and implementing comprehensive quality control procedures.
- Developed customized testing protocols to ensure adherence to industry standards and regulations.
- Provided technical expertise to support troubleshooting efforts during production downtime events, minimizing disruptions to workflow schedules.
- Performed quality inspections and drafted reports to detail non-conforming material issues.
Education
Master of Technology - Petroleum Processing & Petrochemical Engineering
ZHCET, Aligarh Muslim University
Aligarh, India06-2020
Bachelor of Technology - Chemical Engineering
College of Engineering, TMU
Moradabad, India08-2016
Skills
- Technical support
- Technical troubleshooting
- Problem-solving
- Application support
- Technical documentation
- Root-cause analysis
- Teamwork and collaboration
- Customer relationship management
- Technical expertise
- Inventory Management
- Training and mentoring
Timeline
Technical Support Engineer
Reda Chemicals
11.2022 - Current
Associate Engineer
Radico Khaitan Chemical
08.2021 - 02.2022
Quality Control Engineer
SGP Polychem
10.2018 - 06.2020
Master of Technology - Petroleum Processing & Petrochemical Engineering
ZHCET, Aligarh Muslim University
Bachelor of Technology - Chemical Engineering
College of Engineering, TMU
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