Mohammad Zafrul Islam Faruqui
Jeddah,Mecca Region
Summary
Engaging leader with proven success applying project management techniques to execute plans. Talented at resource management, budget governance and staff development. Evaluates processes critically to identify areas of improvement and implement detailed action plans for positive results.
Overview
25
25
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Service Manager
Axiom Telecom Saudi Co.
Jeddah, Saudi Arabia
09.2010 - Current
- Devised and implemented improvements to service procedures, improving customer satisfaction scores.
- Built firm but respectful relationships with staff and Partners, leading by example and providing continued encouragement for high levels of motivation and satisfaction.
- Produced tailored reporting and Business Intelligence data visualizations.
- Supported departmental budget governance for expenditures, materials and labor.
- Championed development of new services to improve operational output and meet KPIs.
- Implemented new policies to reach regulatory compliance.
- Optimized processes by reviewing systems and exploring automated solutions.
- Monitored operational progress against budgets for cost-effective service provision.
- Focus on Customer deliverables - Quality and TAT
Assistant Operations Manager
Future Group - Service City
New Delhi, India
05.2008 - 08.2010
- Mentored staff to consistently exceed individual performance targets.
- Drafted KPI reports to senior management with strategic recommendations.
- Oversaw day-to-day operations of company, maintaining operational and service standards.
- Investigated and documented operational incidents and quality variance.
- Facilitated strategic decision-making by producing detailed, accurate business forecasts.
- Worked with cross functional teams to monitor and review operational tasks against company benchmarks.
Operations Supervisor
Axiom Telecom
Dubai, UAE
01.2003 - 06.2006
- Motivated and trained employees to maximize team productivity.
- Enhanced operational efficiency and reduced labor expenses by developing and optimizing standard practices.
- Performed root cause analysis in deficient areas to identify and resolve central issues.
- Monitored daily and weekly KPIs, implementing improvement strategies to maintain on-track status.
- Inventory Management
Senior Tour Executive
Meridian Holidays
New Delhi, India
11.1997 - 12.2001
- Managing and Overlooking the Tour Itinerary for Pax or Groups travelling to India
- Booking and Managing Accommodation and Transportation during their stay
- Managing Sales of the Tour Packages designed for Inbound Tourism
Education
Bachelor of Arts - Economics
Aligarh Muslim University
Aligarh, India 05.1990 - 06.1993
PG Diploma - Travel and Tourism
Food Craft Institute
Aligarh 06.1994 - 07.1995
Skills
- Motivational leadership
- Staff development
- Service management
- Strategic planning
- Quality assurance
- Budgeting
- Quality Management
Languages
English
Fluent
Arabic
Beginner
Hindi
Native
Urdu
Native
Certification
- Problem Solving Methodology
- Team Leader & Lean Leadership
- ACF Service Leadership development Program
- Quality Tools and Management
- Kaizen and SWOT
- Pareto and PDCA
Work Shops and certifications
These Workshops were Conducted by Internal as well as External Bodies namely (Gemba & Satyam) . These Workshops and certification helped in my Professional Development , in understanding the Situations objectively, Problem solving techniques, Identifying the right tool to understand and solve the problem.
Timeline
Service Manager
Axiom Telecom Saudi Co.
09.2010 - Current
Assistant Operations Manager
Future Group - Service City
05.2008 - 08.2010
Operations Supervisor
Axiom Telecom
01.2003 - 06.2006
Senior Tour Executive
Meridian Holidays
11.1997 - 12.2001
PG Diploma - Travel and Tourism
Food Craft Institute
06.1994 - 07.1995
Bachelor of Arts - Economics
Aligarh Muslim University
05.1990 - 06.1993
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