Mohammed ALSerehi
Head Of IT Infrastructure Engineering Department
Jeddah,Makkah
Summary
Dedicated IT professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization environment.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Head of IT Infrastructure Engineering Department
GACA
Jeddah, Makkah
01.2019 - Current
- Leading Team of IT infrastructure engineers that work on multiple platform like Microsoft, Cloud Solutions ( Microsoft Office365) Oracle, VMware, RedHat, Infoblox DNS, Backup, HW(Storage and Servers).
- Responsible of IT infrastructures Projects planning.
- Key participant in RFPs preparation and budget planning.
- Key participant in DR plan preparation.
- Key participant in Security Policy forming.
- Key Participant in IT strategy planning activities
- Ensure system performance and SLA's are met
- Managing external vendors accounts (such as Microsoft Enterprise agreement ) to support hardware and software. and build strategic relationships with them.
- Member of Technical Advisory Committee in GACA IT .
- Member of Services Management Office in GACA IT.
- Improved operations through consistent hard work and dedication
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Increased customer satisfaction by resolving issues.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
Senior System Administrator (Microsoft Exchange )
GACA
Jeddah, Makkah
01.2013 - 02.2019
- Exchange) General Authority Of Civil Aviation, Jeddah, Makkah.
- Mailbox Database and Public Folder Database Creation, Deletion, handling permission issues and managing replication.
- Migration of on-premise Exchange environment to Exchange 2010/2016 or to Office 365.
- Troubleshooting inbound and outbound queues, mail routing issues, server errors, mail delivery latency issues,.
- Managing, maintain & troubleshoot email gateways, anti-spam (Proof point, IronPort, etc...).
- Handling OWA, ActiveSync related issues.
- Managing Databases (Creation, Deletion, Modify Settings for Maintenance and Logs) and Database recovery.
- Manage development in servers and implement new services and functionality.
- Provide day to day on-call administration support.
- Manage file sharing permissions to monitor mailbox quotas/space and to check where email has stuck and made sure that email reaches its destination.
- Making sure that incidents get resolved with SLAs and ensure that system goes through scheduled.
Desktop Engineer
Wipro Technologies
Jeddah, Makkah
03.2012 - 07.2012
- Troubleshoot and resolve incidents (Hardware and Software) related to desktop and associated peripherals.
- Troubleshoot Network connectivity (L AN) issues.
- Installation of desktop and hardware like CD-ROM, sound cards, etc.
- Operating Systems (OS) installation / re-installation, upgrades and patches for desktops.
- Software installations such as MS-Office, Acrobat Reader, mail client etc.
- Installation of anti-virus on desktops and remove Virus.
- Configuration of Print devices (network and local) on desktops.
- Configuration of Print devices (network and local) on desktops.
- Desktop Configuration - Network, mail client, internet etc.
- Co-ordinate with vendors for support.
- Configuration of devices attached to laptops ( PDA).
- Application support Desk side for business applications.
- Provide Remote support on Phone or through tool.
- Installation and troubleshooting of business applications.
- Configured VoIP phones according to company standards
Help Desk Engineer
Panasonic
Jeddah, Makkah
10.2011 - 02.2012
- Saudi Arabia, Jeddah, Makkah.
- Receive reports of malfunctions of central computer network and PC troubleshooting.
- Implementation of maintenance programs for personal computers, networks and accessories.
- Installation and definition of terminals and printers in departments.
- Follow maintenance of terminals, printers and communication devices with companies.
- Participate in development of technical specifications to needs of departments and evaluate bids.
- Participate in technical studies for future projects to needs of company's hardware, software and networks.
- Maintenance departments in cooperation with coordinator of Department.
- Provide weekly reports and discussed with supervisor and specialists to resolve problems of users and systems.
- Preparation of department and mechanism of action developed to increase efficiency, productivity, and discussed with supervisor.
- Provide technical support to all accredited programs to work in company.
- Communications to receive e-mail services, Internet and refer them to supervisory.
- Creation and processing software and computers for staff of company.
- Keen to update operating systems and software on regular basis, such as Windows update, Antivirus, Office:.
- Examination and inspection of computers and accessories and ascertain extent of their powers and make necessary recommendations.
- Examination and inspection of new computers received from Procurement Section and ensure compliance with specifications required.
Education
Bachelor of Information Technology -
Arab Open University
Jeddah - Saudi Arabia 01.2006 - 08.2011
Skills
IT Service Management
Timeline
Head of IT Infrastructure Engineering Department
GACA
01.2019 - Current
Senior System Administrator (Microsoft Exchange )
GACA
01.2013 - 02.2019
Desktop Engineer
Wipro Technologies
03.2012 - 07.2012
Help Desk Engineer
Panasonic
10.2011 - 02.2012
Bachelor of Information Technology -
Arab Open University
01.2006 - 08.2011
Projects
- Key participant in Microsoft Exchange upgrade from 2010 to 2016 .
- Key participant in moving Microsoft exchange from on-premise to Exchange Online on office 365
- We had Activate "Microsoft Teams" To work and meet remotely also to make live events, during Covid-19 pandemic. (as Project manager for this project)
- Organizing (Best Practices In Catering Security In Aviation Symposium ) seminar remotely Mar 2021
- SANS Storage and Tape Libraries Migration from Domestic to GACA Main DC ( as Project manager for this project)
- Create Education-services tenant to facilitate the use of MS Teams with academic features like live classroom . (as Project manager for this project)
Training
- ITIL V4 ( Certified)
- Modern Service Management Strategy & Roadmap
- Installation, Storage, and Compute with Windows Server 2016
- Workshop PLUS - Exchange Server 2016 Administration and Troubleshooting
- Workshop PLUS - Exchange Server 2013 Administration and Troubleshooting
- Microsoft Exchange ActiveSync Workshop Datasheets.
- CommVault Core Fundamentals. (Backup)
- CommVault Implementation & Maintenance. (Backup)
- Symantec Endpoint Protection: Administration.
- Symantec Endpoint Protection: Maintain and Troubleshoot.
- CCNA
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