Mohammed Aasim
Riyadh
Summary
A hardworking, enthusiastic Hotel Management Professional with more than 14yrs experience in the Hospitality, Administration and Telecommunication Industry. Quick learner, reliable and punctual with a positive attitude. Expertise in supervising entire operations of the unit including F&B, Rooms Division, Sales, HR, Purchase, Finance to ensure high quality of operating standards. Background in providing exceptional leadership while directing multiple functions simultaneously.
Overview
19
19
years of professional experience
1
1
Certification
Work History
DIRECTOR OF HOTEL OPERATIONS (5 Hotels)
Kastel Holdings
Edmonton
06.2022 - Current
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
- Organized and oversaw work schedules of departmental managers.
- Communicated clear and consistent messages regarding departmental goals to produce desired results.
- Established operational guidelines and identified opportunities for improvement.
- Train & Coach General Managers for each Hotel.
- Weekly Travel to different hotels and track each hotels performance
- Attend Revenue Management calls from the brand with the GMs.
- Organize GM Calls every week to maintain proper communication.
- Make sure that the P&L statements are discussed with the GMs.
- Study P&L Statement for each hotel and discuss the performance with the General Manager for each hotel.
- Help maintain all properties by providing guidelines to the Maintenance Department in order to protect companies assets.
- Oversee the Payroll for each hotel.
- Oversee all commissions paid to Third Party Travel Agents.
HOTEL GENERAL MANAGER
Wyndham Hotels & Resorts - Super 8
Edmonton
07.2021 - 02.2022
- Directed all day-to-day operations of the hotel to provide safe and enjoyable guest experience.
- Handled guest complaints and offered complimentary services for hardship cases.
- Mentored new employees, demonstrating best methods for servicing clients and guests.
- Assisted guests at check-in, providing information on various services within the hotel.
- Provided end-of-month audits of resort to upper management as required.
- Prepared invoices for customers and delivered to rooms on day of check-out to reduce wait times at front desk.
- Cultivated long-lasting relationships with outside vendors including florists and restaurants so that guests could secure valuable deals on services and meals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
HOTEL GENERAL MANAGER
Paradise Inn & Suites Signature
Leduc
03.2018 - 05.2021
- Reporting to the Owners
- Accounting
- Budgeting
- Invoicing
- Forecasting
- Train staff time to time with new updates
- Hiring Staff
- Settling credit card and cash transactions.
- Liaise with the Housekeeping department.
- Checking reservation correspondence of the clients.
- Assist with the health & safety and re prevention at the venue and monitor all fire intruder alarm systems, including assisting in emergency and evacuation procedures.
- Prepare reports for the owners.
- Manage third party bookings
- Oversee Hotel Sales with the Director of Sales
- Establish Preventative Maintenance
- Performance reviews for Staff
- Inspect Rooms twice a week.
- Answer OTA reviews.
HOTEL FRONT OFFICE MANAGER
Royal Hotel
Edmonton
07.2017 - 02.2018
HOTEL GENERAL MANAGER
Wyndham Hotel & Resorts - Super 8
Hinton
01.2016 - 06.2017
CLUSTER GENERAL MANAGER
Wyndham Hotel & Resorts - Super 8 and Days Inn
Red Deer County
05.2013 - 01.2016
DUTY MANAGER
Holiday Inn
Red Deer
04.2012 - 02.2013
DUTY MANAGER
Holiday Inn
Reading
10.2010 - 12.2011
NIGHT DUTY MANAGER
Grange St. Pauls
London
08.2009 - 05.2010
FOOD & BEVERAGE ASSISTANT
Veeraswamy Restaurant
London
03.2009 - 07.2009
COMPLAINTS MANAGER
HCL Technologies BPO Services
05.2007 - 07.2008
INDUSTRIAL TRAINEE
The Park
Delhi
05.2005 - 10.2005
CUSTOMER SERVICE EXECUTIVE
Globus Stores Pvt Ltd
Ghaziabad
01.2005 - 06.2005
Education
P.G. Diploma - Hospitality Management
EALING HAMMERSMITH AND WEST LONDON COLLEGE
06.2010
Bachelor of Science - Hotel Management
INSTITUTE oF HOTEL MANAGEMENT
06.2007
Skills
- Revenue Management
- Critical Thinking
- Sales
- Reporting
- Budget Forecasting
- Planning and Implementing Quality Assurance
- Promotions
- Safety procedures
- Facility Maintenance
- Vendor Sourcing and Relations
- Payroll and Expense Management
- Study P&L Statements
- Hotel Maintenance
- Hospitality
- Training and mentoring
- People skills
- Team management
- Conflict Resolution
- Community relations
- MS Office
- Manage Multi-Unit Operations
Certification
First Aid / CPR
General Manager Certification by Wyndham Worldwide Twice
Certified Pool Operator
Languages
English
Full Professional
Hindi
Native/ Bilingual
Urdu
Professional
Punjabi
Limited
Affiliations
- Played Cricket in Reading County, Berks, England.
- Played Club Cricket in Delhi with Delhi Cricket Club
REFERENCES
Available on request.
Timeline
DIRECTOR OF HOTEL OPERATIONS (5 Hotels)
Kastel Holdings
06.2022 - Current
HOTEL GENERAL MANAGER
Wyndham Hotels & Resorts - Super 8
07.2021 - 02.2022
HOTEL GENERAL MANAGER
Paradise Inn & Suites Signature
03.2018 - 05.2021
HOTEL FRONT OFFICE MANAGER
Royal Hotel
07.2017 - 02.2018
HOTEL GENERAL MANAGER
Wyndham Hotel & Resorts - Super 8
01.2016 - 06.2017
CLUSTER GENERAL MANAGER
Wyndham Hotel & Resorts - Super 8 and Days Inn
05.2013 - 01.2016
DUTY MANAGER
Holiday Inn
04.2012 - 02.2013
DUTY MANAGER
Holiday Inn
10.2010 - 12.2011
NIGHT DUTY MANAGER
Grange St. Pauls
08.2009 - 05.2010
FOOD & BEVERAGE ASSISTANT
Veeraswamy Restaurant
03.2009 - 07.2009
COMPLAINTS MANAGER
HCL Technologies BPO Services
05.2007 - 07.2008
INDUSTRIAL TRAINEE
The Park
05.2005 - 10.2005
CUSTOMER SERVICE EXECUTIVE
Globus Stores Pvt Ltd
01.2005 - 06.2005
P.G. Diploma - Hospitality Management
EALING HAMMERSMITH AND WEST LONDON COLLEGE
Bachelor of Science - Hotel Management
INSTITUTE oF HOTEL MANAGEMENT
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