MOHAMMED ABDELGADER
Riyadh
Summary
Experienced network technician with expertise in hardware and software repairs, skilled in TCP/IP and WAN technologies. Proficient in remote access technology and network troubleshooting, ensuring seamless network configuration and operation. Adept at managing local workstations and resolving complex data network issues, aiming to enhance organizational efficiency through innovative solutions.
Overview
10
10
years of professional experience
14
14
years of post-secondary education
Work history
Technical Support CCTV
Arab Sea Company
Riyadh
07.2015 - 12.2016
- Monitored systems
Controller
Premier Technology (stc)
Riyadh
01.2017 - 07.2021
- Follow-up customer problems and directed to do the relevant departments to solve .
- Dispatch lines to technicians Using (ICMS and WFM )Systems
- Deal with the repair installation, maintenance, and IPTV ( Invision ) orders.
- Introduction of customer problems by type of service provided ( circuit services, fixed-line and Internet ) in specialized systems ( Granite, ICMS, WFM, XNG) to route problems to specialized sections
- Add new ONT , Checking available TB/OTB Ports and cancel order expediter using granite system .
- Studies show the performance of the work of specialized departments to resolve problems .
- Prepare daily reports to high level management the show the performance of customer contact centers and staff.
Controller
Advanced Technology (stc)
Abha, 'Asir
08.2021 - 10.2023
- Follow-up customer problems and directed to do the relevant departments to solve .
- Dispatch lines to technicians Using (ICMS and WFM )Systems
- Deal with the repair installation, maintenance, and IPTV ( Invision ) orders.
- Add new ONT , Checking available TB/OTB Ports and cancel order expediter using granite system .
- Prepare daily reports to high level management the show the performance of customer contact centers and staff.
Controller
Prime Gate
Riyadh
10.2023 - Current
- Follow-up customer problems and directed to do the relevant departments to solve .
- Dispatch lines to technicians Using (ICMS and WFM )Systems
- Deal with the repair installation, maintenance, and IPTV ( Invision ) orders.
- Introduction of customer problems by type of service provided ( circuit services, fixed-line and Internet ) in specialized systems ( Granite, ICMS, WFM, XNG) to route problems to specialized sections
Education
Bachelor of Science - Information Technology
Lyceuom-Northwestern
Philippines 04.2001 - 05.2015
Skills
- Hardware and software repairs
- Skilled in TCP/IP and WAN
- Remote access technology
- Network troubleshooting
- Local workstations
- Troubleshooting network issues
- Network configuration
- Data network technology
Timeline
Controller
Prime Gate
10.2023 - Current
Controller
Advanced Technology (stc)
08.2021 - 10.2023
Controller
Premier Technology (stc)
01.2017 - 07.2021
Technical Support CCTV
Arab Sea Company
07.2015 - 12.2016
Bachelor of Science - Information Technology
Lyceuom-Northwestern
04.2001 - 05.2015