Mohammed Abdellatif

• Consistently exceeded Performance Management System (PMS) KPIs, earning an “Exceeds Expectations” rating across multiple years (2021, 2022, 2024, 2025), demonstrating sustained high performance and reliability.
• Sustaining strict compliance with Health & Safety policies, legal requirements, and internal procedures through regular monitoring and corrective actions.
• Achieved a 99.4% internal audit rating through close collaboration with the pharmacy team, ensuring store readiness, staff preparedness, and strong compliance with SOPs.
• Providing clear patient counselling by explaining optimal medication dosages, administration techniques, and potential drug interactions, while also guiding customers on the safe and effective use of home care medical devices through practical instruction and supporting reference materials.
• Achieved a Net Promoter Score (NPS) of 96, significantly surpassing the company benchmark of 82 and demonstrating exceptional patient satisfaction and service quality.
• Maintaining up-to-date pharmacological knowledge through continuous professional development, workshops, and engagement with professional networks.

• Delivered detailed presentations about CVS-line pharmaceutical products to healthcare professionals, resulting in increased knowledge and understanding.
• Built and maintained strong relationships with healthcare professionals to drive product awareness and brand loyalty.
• Achieved sales targets consistently by identifying new opportunities, expanding account coverage, and managing territory performance.
• Monitored competitor activity and market trends to adjust strategies and maintain competitive positioning.
• Provided high-quality customer service by responding to client needs, resolving concerns, and ensuring product availability.

• Performed inpatient dispensing and medication reconciliation; monitored and actioned order changes; coordinated therapeutic substitutions with prescribers; managed stock control to ensure safe patient discharge processes.

Verification: National service completion certificate available on request.