Mohammed Abdulaziz Kuna
Makkah,Mecca Region
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Salesman
Jarir Bookstore
Makkah, Makkah
01.2023 - Current
- Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
- Processed product returns, ensuring items were clean and resalable.
- Fostered positive relationships with customers, enhancing loyalty and retention.
- Used outstanding product knowledge, sales and customer relations skills to drive substantial profit increases.
- Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
- Consistently generated target-hitting sales using powerful persuasion and negotiation techniques.
- Maximized sales revenue through effective upselling and cross-selling of associated products.
Team Leader
Al Yamama Hajj seasons
Makkah, Makkah
07.2019 - Current
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Supervised and mentored +200 multidisciplinary team members.
- Progressed to Team Leader position within 2 Seasons working at company.
- Fostered positive employee relationships through communication, training and coaching.
- Prepared strategic planning to realise company vision.
Education
GCSEs - science
Ja'afar Al Sadiq High school
Makkah 01.2016 - 01.2019
Bachelor of Computer science - Computer Science
UQU
Makkah 01.2019 -
Skills
- Account management
- Exemplary customer service
- Target driven
- Promotions
- Business Development
- Interpersonal communication skills
- Problem solving strength
- Strategic planning
- Account development
- Systems and software programs
- Records management
- Performance improvement
Languages
Arabic
Native
English
Upper intermediate
Timeline
Salesman
Jarir Bookstore
01.2023 - Current
Team Leader
Al Yamama Hajj seasons
07.2019 - Current
Bachelor of Computer science - Computer Science
UQU
01.2019 -
GCSEs - science
Ja'afar Al Sadiq High school
01.2016 - 01.2019
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