MOHAMMED ABDULAZIZ ALGHAMDI
Software engineer / IT
Riyadh,Saudi arabia
Summary
I’m passionate about technology and always eager to learn and grow. I’m looking for a role in software engineering or IT where I can use my coding and problem-solving skills to contribute to a forward-thinking team and continue developing both personally and professionally.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
System Support Administrator
Abunayyan Holding
Riyadh, Riyadh Region
04.2025 - Current
- Provide comprehensive IT system support for four companies under Abunayyan Holding.
- Spearheaded improvements in support workflows, reducing ticket resolution time by 30%.
- Monitor and maintain systems, ensuring consistent and efficient operation.
IT Help Desk Analyst
Teleperformance
Dhahran, Eastern Province
01.2024 - 04.2025
- Company Overview: ARAMCO Project
- Delivered technical support to over 10,000 users, resolving a wide range of IT issues.
- Managed IT infrastructure including workstations, networks, and printer servers.
- Improved incident handling by optimizing documentation and ticketing in the Remedy system.
- Recognized by team leads for consistently high user satisfaction and response time.
System Analyst
Sendan International Company
Jubail, Eastern Province
06.2022 - 08.2022
- Analyzed data and optimized database queries with MySQL.
- Collaborated with stakeholders to gather and document system requirements.
- Developed and delivered reports through the ERP system with more than 10 companies.
Education
Bachelor of Science - Software Engineering
King Fahd University of Petroleum And Mineral
Dhahran, Saudi Arabia 07.2016 - 06.2022
Skills
Java development
Web development using HTML
CSS
JavaScript
Flutter
MySQL
Adaptability and Dedication
Analytical Thinking
Leadership
Problem Solving
Customer service
Administrative support
Certification
Certified by the Council of Engineers in Saudi Arabia
Senior Project
Fieldz, A mobile application targeting sports stadiums. It brings together all stadiums on one platform and makes it easier for users to choose and reserve the appropriate place for them.
Hoppise
- Reading books that expand my perspective
- Watching thought-provoking movies
- Learning a new language to explore different cultures
Timeline
System Support Administrator
Abunayyan Holding
04.2025 - Current
IT Help Desk Analyst
Teleperformance
01.2024 - 04.2025
System Analyst
Sendan International Company
06.2022 - 08.2022
Bachelor of Science - Software Engineering
King Fahd University of Petroleum And Mineral
07.2016 - 06.2022