Mohammed Abdulaziz Ali
Madinah
Summary
Experienced Data Mining Specialist and Geophysicist dedicated to advancing organizational success through data accuracy, client satisfaction, and technical expertise in seismic data processing, customer service excellence, and project management.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Data Mining Specialist
BGP Arabia Offshore
07.2023 - Current
- Ensured100% data accuracy in QC checks, directly supporting precise offshore surveys
- Managed end-to-end KLAGQC-GUNLINK system, enhancing data quality control and QC compliance to improve operational efficiency
- Processed and verified seismic data, contributing to the creation of subsurface maps and models
- Collaborated with technical teams to troubleshoot and resolve data-related issues during operations
- Achieved zero safety incidents through strict compliance with safety standards
Customer support specialist
EXTENSYA
10.2021 - 06.2023
- Awarded “Top Performer” for exceptional service and consistently meeting KPIs
- Reduced escalations by80% through high-quality support on products, orders, and policies
- Proficiency in using Syzentrix and Agent One programs to receive calls and access the customer account
- Increased First Call Resolution (FCR) by90%, enhancing customer satisfaction in a fast-paced environment
- Exceeded performance targets in response times, call quality, and customer feedback
- Cut Average Handling Time (AHT) by85%, optimizing efficiency and service standards
- Maintained95% CRM accuracy, ensuring seamless customer interactions
Geologist
CDM ARABIA
04.2014 - 04.2021
- Managed over150 drilling operations across12 areas in the Arabian Shield, ensuring100% compliance with MEWA standards and achieving enhanced efficiency, zero safety incidents
- Conducted aquifer testing, managed pump specifications, and monitored well recovery to ensure accurate water resource assessment
- Supervised drilling methods (rig cable tools, hammer rig with foam/water) and documented operational progress and sample descriptions
- Analyzed geophysical logging data (resistivity, porosity, density, caliper, gamma-ray) for comprehensive well evaluation
- Installed and managed CTD-divers in33 monitoring wells; set up climate, rain, and flood stations across12 regions
- Assisted project management, coordinated field operations, audited contractors, and ensured accurate project documentation
- Collaborated with ministry representatives and subcontractors to resolve issues and meet project deadlines
Customer service
Leejam Company
12.2013 - 03.2014
- Achieved high customer satisfaction scores and reduced issue resolution times
- Resolved inquiries on billing, cancellations, and scheduling changes
- Helped improve customer retention by assisting in the effective promotion of gym memberships and services
Education
Geophysics
King Saud University College of Science
04.2013
Skills
- Data QC and Analysis
- Project Management and Coordination
- Geological Analysis
- Reporting and Client Relations
- Customer Service Excellence
- Ability to work under pressure
- Teamwork
- Flexibility and adaptability
- Basic computer skills such as Word and Excel
Certification
- BASIC OFFSHORE SAFETY INDUCTION & EMERGENCY TRAINING(BOSIET EBS) (Incl. of safety induction, Helicopter Safety and Escape, Sea Survival and First Aid, Fire fighting and self rescue) (OPITO approved Course).
- BASIC H2S TRAINING
LANGUAGES
Arabic (Native)
English
Timeline
Data Mining Specialist
BGP Arabia Offshore
07.2023 - Current
Customer support specialist
EXTENSYA
10.2021 - 06.2023
Geologist
CDM ARABIA
04.2014 - 04.2021
Customer service
Leejam Company
12.2013 - 03.2014
Geophysics
King Saud University College of Science
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