MOHAMMED ABDULHADI M SHAGDAR
Jeddah
Summary
Experienced in Airlines and Airports Management, focusing on improving the customer journey and work flow planning. Skilled at working under pressure and adapting to new challenges to elevate the organizational brand. Organized and dependable professional adept at managing multiple priorities with a positive attitude. Diligent with a strong background in quality management, known for implementing effective process improvements. Proven track record of leading teams to enhance product quality and ensure compliance with industry standards, showcasing expertise in problem-solving and continuous improvement methodologies.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Terminal Duty Manger
Jeddah Airports Company
01.2022 - Current
- Analyzed quality metrics (service quality Standards) and performed managerial reviews, recommending action plans to close operational gaps.
- Drove continual improvement of quality standards, systems and procedures to meet key business objectives and enhancing passenger experience.
- Developed data-gathering and reporting structures from ground up and strategized methods capitalizing on system features.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
Operations Specialist
King Abdulaziz International Airport
03.2020 - 12.2021
- Airport Operations performance and planning analyst
- Applied statistical and people analytics to interpret key points from gathered data.
- Monitoring daily recording and reporting of actions/tasks and providing accurate and timely management reporting data.
- Evaluated processes and data, identifying productivity gains and sales growth within digitization segment.
- Support in Operational Readiness and Airport Transition (ORAT) Terminal-1
- Ensure appropriate communication and information transmission in terminal operations team to meet end-user needs and effectively manage operations.
- Airport ambassador: Giving training to Airlines and other stakeholders who are migrating from a terminal to another terminal 1
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
Travel sales agent
Alattar travel Company
04.2016 - 12.2016
- Oversaw bookings using Amadeus GDS.
- Analysed industry trends and attended conferences to build knowledge on World Travel Market.
- Researched accommodation options to provide choices for varying tastes and budgets.
- Resolved complaints, cancellations and refunds with mutually beneficial solutions.
- Negotiated unique airline discounts, resulting in significant cost savings to clients.
Reservation Agent
Marriott Hotels
07.2011 - 01.2012
- Completing bookings and reservation amendments using Opera systems.
- Provide and resolve customers and companies’ queries, complaints and other customer related matters with high quality of service.
- Making customer and companies' reservation via email, phone, arrange necessary meet, and greet of customers and necessary logistics needed.
Education
BA - Administration Sciences
King Abdulaziz University
03.2019
BA - Administration Sciences
University of West London
05.2018
International Foundation Diploma - undefined
Oxford Brookes University
03.2012
Skills
- Risk analysis
- Data management proficiency
- Key performance evaluation
- Process enhancement
- Experienced in Microsoft Office applications
- Strategic business development
- Facilitate internal audit processes
- Data-driven market analysis
- Efficiency improvement
- Procedure enhancement
- Data analysis and reporting
- Customer service orientation
- Organizational time strategies
- Staff training facilitation
- Strong attention to detail
- SOP design and implementation
- Process optimization leadership
- Performance assessment strategies
- KPI establishment and analysis
- Quality management
Certification
- Dublin Airport (training). JEDCO future leaders program (IMTIYAZ) Feb 2024
- Developing a World Class Passenger Experience Jan 2024
- Effective Airport Operations Jan 2024
- Advanced Airport Operations-ACI Jan 2024
- Business Continuity & Emergency Planning Dec 2023
- Future Airports & Master Planning Nov 2023
- SITA End User License Apr 2021
- Airport irregular operations ACI Training Aug 2020
- Aviation law IACT Training Jul 2020
- ISO Management System Audit Techniques and Best Practices Training May 2020
- Basic of strategic management Training Apr 2020
- Lean Six Sigma White Belt Certification Training Apr 2020
- Failure to follow procedures- Inspections FAA Training Apr 2020
- Airport operation management Prince Sultan University Training Nov 2019
- 7 CPE NASBA credits (Finance) BAE systems Training Nov 2019
- 14 PDUs BAE systems Training Nov 2019
- 7 CPE NASBA credit (Personnel/HR) BAE systems Training Nov 2019
- Business administration for middle management BAE systems Training Nov 2019
- ISO 45001-2018 Leader Auditor License Dec 2018
- Amadeus License Apr 2016
Languages
English (Advanced)
Leadership Programs
- Graduated from Future leaders' program from GACA. Nov 2019
- JEDCO future leaders program (IMTIYAZ) Oct 2023
- Leadership Program (ILM) Feb 2025
Timeline
Terminal Duty Manger
Jeddah Airports Company
01.2022 - Current
Operations Specialist
King Abdulaziz International Airport
03.2020 - 12.2021
Travel sales agent
Alattar travel Company
04.2016 - 12.2016
Reservation Agent
Marriott Hotels
07.2011 - 01.2012
BA - Administration Sciences
University of West London
International Foundation Diploma - undefined
Oxford Brookes University
BA - Administration Sciences
King Abdulaziz University
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