MOHAMMED ABDULHADI M SHAGDAR
Jeddah,Saudi Arabia
Summary
Accomplished professional with expertise in technical operations, risk management, and client relations. Proven ability in data auditing, workflow optimization, and driving continuous improvement through KPI-focused strategies. Skilled in business development, market analysis, and policy enhancement, ensuring effective document control and reporting. Dedicated to improving organizational performance through strategic initiatives and proficient use of Microsoft Office tools.
Overview
14
14
years of professional experience
2020
2020
years of post-secondary education
1
1
Certification
Work history
Terminal Duty Manger
Jeddah Airports Company
Jeddah, Mecca Region
01.2022 - 11.2025
- Conducted managerial reviews and analysed quality metrics to recommend action plans for operational gaps.
- Drove continual improvement of quality standards to fulfil business objectives and enhance passenger experience.
- Developed data-gathering structures and reporting methods, optimising system features for efficiency.
- Supervised inspection processes to uphold high quality standards.
- Implemented strategies that streamlined inspection procedures effectively.
- Ensured compliance with industry regulations through regular audits.
- Coordinated across departments to align quality control protocols efficiently.
- Streamlined workflow processes, significantly enhancing establishment efficiency.
Terminal Duty Coordinator
King Abdulaziz International Airport
Jeddah, Mecca Region
03.2020 - 12.2021
- Applied statistical techniques to interpret key data points from collected information.
- Monitored daily actions and ensured timely reporting for management decision-making.
- Evaluated operations, identifying productivity improvements and sales growth in digitisation segment.
- Supported Operational Readiness and Airport Transition (ORAT) for Terminal 1.
- Facilitated effective communication within terminal operations team to enhance user satisfaction.
- Trained airlines and stakeholders migrating to Terminal 1, acting as airport ambassador.
Travel sales agent
Alattar travel Company
Jeddah, Mecca Region
04.2016 - 12.2016
- Oversaw bookings using Amadeus GDS to streamline travel arrangements.
- Negotiated unique airline discounts, achieving significant cost savings for clients.
- Resolved complaints, cancellations, and refunds with mutually beneficial solutions.
- Researched accommodation options to cater to diverse tastes and budgets.
- Attended conferences to analyse industry trends and enhance knowledge of World Travel Market.
- Advised clients on travel insurance options leading to additional policy sales.
- Monitored ticket bookings, guaranteeing accurate reservations every time.
- Established rapport with customers by understanding their preferences and requirements.
- Assisted customers with document procedures, reducing their stress around the travel process.
Reservation Agent
Marriott Hotels
Jeddah, Mecca Region
07.2011 - 01.2012
- Completed bookings and reservation amendments using Opera systems.
- Resolved customer and company queries, ensuring high-quality service delivery.
- Managed reservations via email and phone, coordinating logistics for customer meet and greet.
- Dealt diligently with overbookings for reduced customer inconvenience.
- Kept up-to-date records of bookings, ensuring accuracy at all times.
- Assisted customers in the reservation process swiftly and accurately for enhanced satisfaction levels.
- Implemented new strategies for better organisation of reservation data.
- Delivered high-level customer service for increased customer satisfaction.
Education
BA - Administration Sciences
King Abdulaziz University
Jeddah, Saudi ArabiaBA - Administration Sciences
University of West London
London, United KingdomInternational Foundation Diploma - Strategy
Oxford Brookes University
Oxford, United Kingdom 09.2012 - 05.2013
Skills
- Technical expertise
- Risk management
- Client relationship management
- Data auditing and management
- Workflow planning
- Continuous improvement
- KPI orientation
- Microsoft Office proficiency
- Business strategy and development
- Internal lead auditing
- Market research and analysis
- Operational excellence
- Policy and procedure modification
- Document control
- Report building
PROJECT EXPERIENCE
Jeddah Airports Company- Service Quality management May 2023 – Present.
- Determine and Identify Risks and challenges within the operations.
- Enhance and develop the daily operational activities.
- Enhance Passengers experience Touch point (Waiting Time + Processing time).
- Enhance the concept of the Quality auditing.
- Achieve the strategic and the Operational targets.
Jeddah Airports Company - Operational Risk Management Aug 2023 – OCT 2023
- Determine the main Operational Risks within the Operations.
Jeddah Airports Company - Airport Performance report Sep 2023 – Mar 2024
- Build Performance report for all Operational Activities (including Operations KPIs, Service delivery, and Operational Targets).
King Abdulaziz International Airport -SOP’s Enhancement Apr 2020–March 2021.
- Support KAIA Committee to ensure that all SOPs are carried out in line with operational policies, processes, and procedures, Aligned with framework, GACAR Standards, and national/international regulations with All Departments at Airports.
Certification
- ISO 9001-2015 Lead Auditor - Feb 2025
- Dublin Airport (training). JEDCO future leaders' program (IMTIYAZ) Feb 2024
- Developing a World Class Passenger Experience Jan 2024
- Effective Airport Operations Jan 2024
- Advanced Airport Operations-ACI Jan 2024
- Business Continuity & Emergency Planning Dec 2023
- Future Airports & Master Planning Nov 2023
- SITA End User License Apr 2021
- Airport irregular operations ACI Training Aug 2020
- Aviation law IACT Training Jul 2020
- ISO Management System Audit Techniques and Best Practices Training May 2020
- Basic of strategic management Training Apr 2020
- Lean Six Sigma White Belt Certification Training Apr 2020
- Failure to follow procedures- Inspections FAA Training Apr 2020
- Airport operation management Prince Sultan University Training Nov 2019
- 7 CPE NASBA credits (Finance) BAE systems Training Nov 2019
- 14 PDUs BAE systems Training Nov 2019
- 7 CPE NASBA credit (Personnel/HR) BAE systems Training Nov 2019
- Business administration for middle management BAE systems Training Nov 2019
- ISO 45001-2018 Leader Auditor License Dec 2018
- Amadeus License Apr 2016
Languages
English (Advanced)
Leadership Programs
- Graduated from Future leaders' program from GACA. Nov 2019
- JEDCO future leaders program (IMTIYAZ) Oct 2023
Timeline
Terminal Duty Manger
Jeddah Airports Company
01.2022 - 11.2025
Terminal Duty Coordinator
King Abdulaziz International Airport
03.2020 - 12.2021
Travel sales agent
Alattar travel Company
04.2016 - 12.2016
International Foundation Diploma - Strategy
Oxford Brookes University
09.2012 - 05.2013
Reservation Agent
Marriott Hotels
07.2011 - 01.2012
BA - Administration Sciences
University of West London
BA - Administration Sciences
King Abdulaziz University