Summary
Overview
Work History
Education
Skills
Certification
Training
Timeline
Generic

Mohammed Abdul Kaleem Ahmed

Enterprise Solution Architect
Jeddah,02

Summary

  • Over 16+ years of IT Experience in various positions of CRM, Loyalty & ERP implementations, support and upgrade projects.
  • Strong experience working in Campaign Management tools.
  • Experience designing marketing programs, marketing plans budget management.
  • Involved in 4 Global Green field implementations of CRM and ERP technologies viz SAP, Oracle, JD Edwards for fortune 100 companies.
  • Experience of working onpremise, Cloud Computing, Cloud Transformation and digital transformation projects.
  • Experience in using SAP Cloud Platform New Programming Model, and SAP Cloud Platform Integration services.
  • Capability to Design and Architect Solutions on public cloud AWS and Azure.
  • Have a track record of providing Zero down time for business applications throughout the career.
  • Strong experience in Change Management and release management.
  • Experience on working on Continuous Integration and Continuous deployment.
  • Managed multiple development and support teams simultaneously.
  • Experience in presales activities responding to client RFPs and pocs requests.
  • Designed and developed integration strategies for both Real time and batch mode for CRM/ERP to legacy applications and vice versa.
  • Contract Management and negotiations with Software providers and consulting firms.
  • Have an excellent track record of inter-personal skills, professional approach and team building skills.
  • Exceptional ability to quickly master new concepts, applications and a team player with exceptional technical, analytical and communication skills.
  • Able to work well under extreme pressure, often meeting tight deadlines, and able to effectively handle multiple ongoing projects.
  • Experience in maintaining the IT portfolio and License management of software Solutions used in the enterprise.
  • Annual budget planning for IT support and operations.
  • Strong experience of working on Integration technologies Viz SOAP,SOA,API,RFC,RMI, BPEL, EBS, Oracle fusion Apps ,MSMQ,IBM Web sphere, Informatica, SAP PI, SAP CPI.
  • Experience in BW reports integration capable to design predictive and streaming Analytics reporting architecture using SAP S/4 Cloud Analytics.

Overview

19
19
years of professional experience
5
5
Certifications

Work History

Enterprise Solution Architect

Abdul Latif Jameel
02.2016 - Current
  • Company Overview: ALJ is the Sole distributor and reseller of multi Automotive brands viz Toyota, Lexus, Diahatsu, Komatsu across KSA and in other countries viz Turkey, UAE, Algeria
  • Apart from Automotive ALJ has its presence in Consumer electronics and Appliances Community initiatives, Real estate
  • ALJ is the world's biggest dealer in automotive segment
  • Technical proposal evaluations for different ERP, CRM, Cloud migration, Solution extension projects
  • Involve in partner Selection process for multiple development and support projects of SAP ECC and CRM
  • Senior Advisory Member of Architecture Review Board of ALJ group of companies
  • Senior Advisory member of Change Approval Board for ALJ group of companies
  • Involve in RFP preparations and collaborate with PMO for projects scheduling and delivery
  • Prepare TCO, BVR, ROI analysis report for IT spending to support higher management in decision making
  • Allocation of technical resources to the scheduled project and tracking technical projects deliverables
  • Leading and managing development and support teams with 50+ members using Onsite/ Offshore model
  • Integration with SAP ERP and SAP CRM for 360-degree view of customer journey
  • Conduct fit to Gap analysis workshop of business requirements and solution capabilities
  • Lead Architect for SAP CRM Lead to Order Management for B2B and B2C channels
  • Integration of SAP CRM with SAP HCM for organization structure, positions for entire workforce
  • Integration between SAP ECC with SAP CRM for material master data exchange
  • Integration between SAP ECC with SAP CRM required for opportunity Management
  • Communication management from SAP CRM with various interaction channels viz voice, sms, text, chat
  • Lead Architect for SAP CRM and Qualtrics CX integration for capturing ALJ Net Promoter Score via SMS, Phone for all the business units
  • Responsible for complete integration between SAP CRM and Cisco set up for inbound and outbound Calls to support 500+ customizations using B+S Cisco Connector
  • Designed the Integration architecture of SAP CRM with toyota.com.sa, Twitter, Facebook, Linkedin
  • Lead Architect for Toyota after Sales mobile application for end customers on SAP cloud platform with integration via SAP Cloud platform Integration, OData Service to on-premise SAP CRM and ERP
  • Integration of SAP CRM and SAP ECC with Data Lake on SAP HANA Cloud for business partners, asset management, lead to Order, Service history, Sales history, Order to pay for SAP extension layer and nonSAP applications
  • Integration with cloud for customer (Gigya) for web user profile management
  • Integration of SAP CRM with Loyalty logistics solutions
  • Web order management, business partner management with SAP Hybris and SAP CRM
  • Integration with SAP CRM and nonSAP applications for business partner's creation and update
  • Centralized design and development of business partner creation process with Sales Area, Sales Org, Distribution Channel from CRM for convenience of all the SAP ERP users using SAP CRM middleware
  • Designed and implemented the authorization matrix for Business Partners for all the SAP Business roles
  • Integration between SAP CRM and SAP ECC for Warranty management and recalls
  • Responsible for various activities as Solution Architect / CAB member
  • ALJ is the Sole distributor and reseller of multi Automotive brands viz Toyota, Lexus, Diahatsu, Komatsu across KSA and in other countries viz Turkey, UAE, Algeria
  • Apart from Automotive ALJ has its presence in Consumer electronics and Appliances Community initiatives, Real estate
  • ALJ is the world's biggest dealer in automotive segment
  • Release Planning/Change Management via Solution Manager
  • Release Impact Analysis
  • Effort Estimation and work load distribution among the teams
  • Development Teams coordination and communication
  • SIT, UAT and Communication of Release Module
  • Production Roll out
  • Post Production Support

Head of CRM /UCM Applications

Abdul Latif Jameel
12.2013 - 01.2018
  • Transfer for ownership of CRM support and maintenance from Hitachi Consulting Team(Vendor) to my CRM technical Team
  • Managed the entire ALJ Siebel CRM, Marketing, dealer and UCM Applications
  • Provided Zero Down time of CRM and UCM Application as committed during the business hours
  • Responsible for Smooth functioning of all the modules in all the above Applications
  • Responsible for 6 different Siebel CRM and UCM Application environments
  • Closed monitoring of the Siebel Production Environments which is a combination of 10 Applications and Database Servers
  • Responsible for complete Integration Architecture and functioning of both 28 batch and 6 Real time interfaces for Siebel UCM and Siebel CRM and legacy systems
  • Communication with the Work Force Management in Call Center for continuous support
  • Frequent Onsite visits to call center to observe the Operations and Live Support if needed
  • Resolve many issues immediately for user support for Siebel CTI functions
  • Single Point of Contact from IT for ROI driven Data Analysis Project of UCM and CRM
  • Successfully upgraded all the Siebel applications to 8.8 to be oracle support compliant
  • Successfully completed the Hardware virtualizations for CRM and UCM servers for all the 3 tiers dev, test and prod
  • Successfully achieved Data Center Migration project with zero down time
  • Responsible for Providing Data of Retail Customers from UCM to SAP

Sr Analyst /Technology Lead /CRM Solution Architect

Riyad Bank
01.2008 - 11.2013
  • Company Overview: Riyad Bank is one of the largest financial institutions in Saudi Arabia, with a strong and growing corporate and retail banking franchise
  • Communication with project stake holders and PMO regarding effort estimation and solution delivery of banking projects and change requests
  • Requirements Analysis, Design and release management
  • Interact with the various development teams to finalize release schedule and scope
  • Conflict Resolution:- Since three different Project Teams were working on a single code base at the same time, a Sizeable portion of time was spent in resolving issues due to Object Collision and Cross Project Impact
  • Provided release management with zero down time and zero roll backs of all solution deliveries throughout the career in Riyad Bank
  • Review Technical Design Documents (TDD) of other teams
  • Prepare task list for individual team members based on WBS and regular follow-ups
  • Work with Oracle Expert Services and TAM to find workarounds for technical snags and constraints
  • Ensure synchronization between Siebel production environment repositories and development Environments
  • Designed and delivered first time in KSA EMV debit /Credit Card Management facility using Siebel CRM
  • Designed and delivered 360 view of customer journey in Riyad Bank using Siebel CRM by integrating with all the back ends of the Bank
  • Designed and delivered Debit card / Credit inventory management process in Siebel CRM
  • Designed and delivered Loan Management system in Siebel CRM
  • Designed and delivered online credit check and customer verifications process during customer creation process
  • Vendor selection review and signoff of project charter, Project plan and project scope of CRM projects
  • Provided training and KT to old and new team members to handle the development and delivery of CRM solutions
  • Riyad Bank is one of the largest financial institutions in Saudi Arabia, with a strong and growing corporate and retail banking franchise

Siebel Consultant

Hewlett Packard
02.2007 - 12.2007
  • Company Overview: HPIT is responsible for the IT solutions provided by Hewlett-Packard for consumer and corporate customers
  • Involved in Creation of PL/SQL packages for data migration from Legacy systems to Staging area and to EIM tables
  • Created IFBS for loading Account, Contact, Opportunity data to Siebel Base Tables
  • Created XML Process files to trigger SQL Loader jobs, EIM jobs in the middleware
  • Data Integration Frame Work(DIF) for interface execution
  • Created SQL loader files for the assigned interfaces
  • Develop process to automate the back up of processed data files into the archive directories while data loads
  • Ensure Proper versioning of the interfaces in DIFF across the environments
  • Update the VSS with proper release management guidelines
  • Involved in POCs for transforming complex interfaces built on Siebel VB to Siebel EIM
  • Prepared Impact Analysis report on two world wide interfaces on upgrade from 7.5 to Siebel 8.0
  • HPIT is responsible for the IT solutions provided by Hewlett-Packard for consumer and corporate customers

Siebel Consultant

Det Norske Veritas
02.2006 - 01.2007
  • Company Overview: Det Norske Veritas, Norway has different divisions like DNV Certification, Consulting, Maritime, & Technology services, DNV which has global presence
  • Gathering the Configuration requirements and tracking the project status regularly
  • Administered the UI layer and created various proposal filed mappings corresponding to the entities defined in Concert and mapping the configured fields to the bookmarks where the data is to be populated
  • Established the Responsibility/Positions to the user based on the Local Unit and assigned views to various users based on the visibility
  • Worked on Quote, Projects, Certificate entities
  • Created list applets to be available for proposal templates
  • Modified business components Project, Quote, Project Activities
  • Created field mappings required for proposal templates for Project, Quote, Project Activities entities
  • Analyzing the Proposal templates belonging to the France, Norway, India SriLanka
  • Configured proposal templates visibility depending upon the country
  • Developed EIM configuration files for migrating of data between development environment test environment, User training, CRP environments, UAT, Production
  • Created SQL scripts useful for extracting of data for Proposal templates
  • Created Data Transformation Services packages for extraction and imports of data
  • Migrated Proposal templates along with attachments from dev to test, UAT and CRP and production environments through EIM
  • Migrated Proposal Field Mapping data from development to SIT, SVT, UAT and CRP, Production environments
  • Involved in creation of VB Com interface for proposal templates migration through Siebel VB
  • Created VB Com program to update the templates to be available in Remote
  • Det Norske Veritas, Norway has different divisions like DNV Certification, Consulting, Maritime, & Technology services, DNV which has global presence

Education

Bachelor of Computer Applications - undefined

Kakatiya University
India

Master of Business Administration - undefined

Osmania University
India

Skills

SAP BTP

undefined

Certification

SAP Activate Project Manager

Training

  • Project Management Professional(PMP), Al Khaleej
  • SAP Activate Project Management
  • Digital Transformation Track, SAP
  • Leadership in Digital Transformation (ldt1-tl), SAP
  • People Analytics and Evidence-Based Management SAP
  • TERP10 SAP ERP Integration of Business Processes
  • Software Development on SAP HANA (Update Q1/2019)
  • Design-Led Approach for the Intelligent Enterprise (dafie1)
  • Digital Supply Chain - From Design to Operate (dscm1)
  • Oracle Customer Data Hub (Siebel UCM)
  • Siebel Business Automation 8.1 from Oracle University
  • Administration of Siebel Applications 7.7 from Oracle University
  • Integrating Siebel Applications from Oracle University

Timeline

Enterprise Solution Architect

Abdul Latif Jameel
02.2016 - Current

Head of CRM /UCM Applications

Abdul Latif Jameel
12.2013 - 01.2018

Sr Analyst /Technology Lead /CRM Solution Architect

Riyad Bank
01.2008 - 11.2013

Siebel Consultant

Hewlett Packard
02.2007 - 12.2007

Siebel Consultant

Det Norske Veritas
02.2006 - 01.2007

Bachelor of Computer Applications - undefined

Kakatiya University

Master of Business Administration - undefined

Osmania University

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Mohammed Abdul Kaleem AhmedEnterprise Solution Architect