Mohammed Abdulkhaliq

• Implementing SAP CRM solutions, including customization and integration.
• Designing and configuring CRM processes for sales, service, and marketing.
• Managing data migration, system upgrades, and functional testing.
• Leading a team of SAP CRM consultants in project implementations.
• Managing stakeholder expectations and ensuring project timelines are met.
• Conducting training sessions for junior consultants and developers.
• Overseeing system enhancements, troubleshooting, and performance optimization.
• Converted marketing and transactional email templates into responsive HTML formats, ensuring compatibility across devices and email clients.
• Designed and implemented dynamic segmentation models to categorize customer data based on demographics, behavior, and purchase history, optimizing targeted marketing campaigns.
• Configured and automated multi-channel marketing campaigns in SAP CRM, including email, SMS, and social media, to improve customer outreach and engagement.
• Developed performance tracking and reporting dashboards to analyze campaign effectiveness and optimize future marketing strategies.
• Partnered with like-minded brands to promote brand growth.
• Conducted regular audits of the CRM data to ensure accuracy.
• Fostered strong relationships with clients through personalised interaction.
• Shared actionable insights gained by scrutinising campaign results to help inform strategy and optimisation.

• Project Management of Implementing Business Requirements:
• Implement Business Partner solutions
• Configure Sales Management with Territories, Leads, Opportunities, Quotations, Accounts, Contacts, sales order…etc
• Configure Workflow Rules & Approval Processes
• Integrating C4C System to SAP and Non-SAP systems
• Design and prepare Business Analytics such as: Reports and Dashboards
• Integrate Social Media platforms with C4C
• SAP Marketing Cloud:
• Project Management of Implementing Business Requirements:
• Setup Your Marketing Solution as Business required
• Managing Business Users and Roles
• Data replication from SAP Marketing into SAP and Non SAP
• Setup Marketing Areas
• Configure approval workflows
• Segmentation and Campaign Configuration
• Marketing Budget, plan, calendar, and program Configuration
• Setup Analytics and Report Gallery
• Design Landing Page
• Configure Marketing Budget and Plan

· Configure Sales Management with Territories, Leads,

· Opportunities, Quotations, Accounts, Contacts, sales orders…etc

· Configure Workflow Rules & Approval Processes.

· Configure Sales Campaigns.

· Configure products list.

· Integrating C4C System to SAP and Non-SAP systems.

· Configure Tickets management.

· Tickets routing.

· Configure SLA.

· Work distribution.

· Configure service categories.

· Configure Installation Points.

· Set Up and Configure Communication Channels.

· Configure surveys.

· Incidents Management.

· CTI Configuration.

· Social Media Configuration.

· Customer Experience Measurement Configuration. (CSAT,

· DSAT,CES, and NPS.

· Design and prepare Business Analytics such as Reports, Key

· Figures, Data sources, KPIs, and Dashboards.

· Configure the C4C activity (Appointment, phone calls, tasks…etc)

· Using Data workbench.

· Working with custom business objects.

· SAP Marketing Cloud:

· Setup Your Marketing Solution

· Managing Business Users and Roles.

· Set up Marketing Areas.

· Configure approval workflows.

· Segmentation and Campaign Configuration.

· Set up Analytics and Report Gallery.

· Replication Customers from C4C into Marketing Cloud.

• Project Management of CRMs:
• End 2 End implementation
• Integration of SAP with Oracle CRM System:
• Functional responsibilities: requirements gathering, functional gap analysis, application design, configuration, module setup, test script generation/execution, writing training guides, training end users, and production support
• Technical (technical lead, developer, etc.) activities: interfacing with users, identifying functional and technical gaps, estimating work, architecting system interfaces, designing custom solutions, programming, leading developers, scheduling, producing documentation, and providing production support
• (Accounts, Sales orders, Products, Invoices…etc)
• Integration of SAP with Oracle HR system.(employee info, Org structure, Authorization roles)
• Scoping and Fine-Tuning activities
• Configure Organization Structure & Business Roles
• Configure Sales Management with Territories, Leads, Opportunities, Quotations, Accounts, Contacts, sales order…etc
• Configure Workflow Rules & Approval Processes
• Configure Sales Campaigns
• Configure products list
• Integrating C4C System to SAP and Non-SAP systems
• Design and prepare Business Analytics such as: Reports and Dashboards
• Integrate Social Media platforms with C4C
• Service Cloud:
• Configure Tickets management
• Configure SLA
• Configure service categories
• Configure Installation Points
• Set Up and Configure Communication Channels
• Configure surveys
• Incidents Management

• SAP ABAP Consultant (MM,MP,CRM,HR, Finance):
• ABAP development objects such as functional module, data element, domain
• ABAP debugger
• ABAP Database table operations
• ABAP screen programming
• Code review techniques
• Transport and workbench request
• Workflow
• ALV Reports