A highly skilled professional with strong technical and interpersonal abilities. Proficient in Microsoft Office (Word, Excel, PowerPoint) and familiar with e-learning platforms and training software. Experienced in training needs analysis, skills gap assessment, and implementing new IT systems and digital learning tools. Known for excellent communication and employee engagement skills, with a leadership and coaching mindset. Adaptable team player with a solid understanding of adult learning principles and a strong ability to give and receive constructive feedback.
Awards & Achievements:
• Promoted from Trainer to Training Manager at the institute, in recognition of consistent performance and leadership in staff development.
• Advanced to Cashier Supervisor in recognition of leadership and operational efficiency.