Mohammed Abdul sami
Al Madinah,01
Summary
A multi-faceted professional, with proven excellence in delivering organizational growth in dynamic environments & achieving critical strategic goals
Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.
Overview
15
15
years of professional experience
1
1
Certificate
Work History
Telecommunications Team Leader
Shabakkat KSA
01.2019 - Current
- Currently leading operations team based in the northern region under Zain MS overseeing 15 Field Maintenance Engineers (FMEs), providing leadership and direction
- Providing guidance and support to team members, troubleshoot technical issues, and make informed decisions based on personal experience
- Leading and supervising the various field teams in the course of their day-to-day activities in Zain Network comprising 1300 sites in the north region
- Supervise daily patrols of all 5 Zain data centres in the north ensuring proper functionality of data center equipment while addressing and resolving any issues as they arise
- Utilizing BMC Remedy ITSM to handle and address incidents and made a 10% improvement in average incident resolution time.
- Streamlined change management processes using BMC Remedy, resulting in a 15% reduction in service interruptions
- Managing operations for over 100 DWDM Metro & LH sites and managing escalations to third-party Fiber operations teams for prompt restoration in case of Fiber cuts
- Guiding the field team in performing OTDR (Optical Time Domain Reflectometer) tests & identifying losses, ensuring a smooth restoration process
- Keeping a watchful eye on the network KPIs, and adhering to SLA provisions to guarantee that the network performs efficiently
- Manage PAT activities by verifying PAT documents, organizing joint verifications (JVs), and ensuring the delivery team implements solutions in compliance with Zain standards
- Regularly communicate with customers to understand their needs, address concerns, and maintain strong relationships. Strive to continuously improve customer satisfaction levels.
- Coordinating with the Radio and MW Planning, Quality, and Optimization teams to address issues related to interference, coverage, line-of-sight, design, and fading
- Assigning teams for Corrective Maintenance and Trouble Ticket follow-up until closure
Telecommunications Engineer
Shabakkat KSA
04.2012 - 12.2018
- Conducting preventive and corrective maintenance on Zain's network in the Northern & Western regions.
- Operated and maintained various RAN equipment, including Huawei BTS5900, BTS3900, 3900L, BTS3812E, and Nokia Flexi BTS
- Managed and maintained various Transmission equipment, including NEC iPASO (1000, 400, 400A, 200), Huawei RTN620, RTN650, RTN950, RTN980, and E Band links
- Managed and maintained various IPRAN equipment, including Cisco ASR routers and Huawei NetEngine series (X8, X16, X2, 9800)
- Responsible for maintaining SDH and PDH transmission links up to STM1 and overseeing operations of various SDH and PDH nodes
- Participated in PAT (Preliminary Acceptance Test) activities as part of the operations team, working with the delivery team to ensure a seamless handover of the site without any issues
- Utilized OTDR and power meter for conducting acceptance testing of STC metro DWDM links, performing OTDR and OPML tests
- Conducting rerouting and relocation of MW links in response to line-of-sight (LOS) issues
- Proficient in configuring and troubleshooting various RAN and TX nodes
Site Acceptance Engineer
Anukul Technology India pvt. Ltd
06.2010 - 03.2012
Education
Bachelor of Technology (B. Tech) - Electronics and Communication Engineering
JNTU University
Skills
- Proficient in Huawei U2020
- Cisco IOS
- Skilled in BMC Remedy
- Fiber optic testing proficiency
- Proficient in DWDM systems
- Experience with Power BI
- SQL data analysis
- Team leadership
- SLA compliance oversight
- Incident resolution oversight
- ITIL best practices knowledge
- Change process oversight
Certification
- CISCO Certified Network Administrator (CCNA)
- Trained ITIL Foundation in IT Service Management
- SQL, Python & Power BI training from Odin School, Hyderabad.
- MCSE & CCNP from Zoom Technologies (India) Pvt. Ltd., Hyderabad.
Languages
English
Hindi
Urdu
Arabic (Intermediate)
Timeline
Telecommunications Team Leader
Shabakkat KSA
01.2019 - Current
Telecommunications Engineer
Shabakkat KSA
04.2012 - 12.2018
Site Acceptance Engineer
Anukul Technology India pvt. Ltd
06.2010 - 03.2012
Bachelor of Technology (B. Tech) - Electronics and Communication Engineering
JNTU University
Affiliations
- Member, Project Management Institute (PMI)
- Member, Saudi Council of Engineers
- Alumni, Odin School – Data & Analytics Program
Current Location - Country
Saudi Arabia
Personal Information
- Nationality: Indian
- Marital Status: Married
Training
Attended numerous Seminars, viz. Microsoft, Oracle, etc.
Iqama Number
2321761047
Current Location - Country
Saudi Arabia
Personal Information
- Nationality: Indian
- Marital Status: Married
Training
Attended numerous Seminars, viz. Microsoft, Oracle, etc.
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