Mohammed Abudawood

Responsibilities:

• Analyzing customer payment behavior, providing insights to reduce overdue accounts and improve cash flow.
• Collaborating with sales and customer service teams to resolve disputes and enhance customer satisfaction.
• Managing a portfolio of over 250 General Trade customers across the West and South regions, including 30 high-priority accounts that collectively contribute to 20% of GCC revenue.
• Evaluating customer credit profiles to define and adjust credit limits in line with financial performance and historical payment patterns.
• Overseeing the timely release of rebates for customers, ensuring alignment with contractual agreements and financial policies.

Key Achievement: Reduced unallocated payments to zero, improving financial operations and reporting.

Responsibilities:

• Maintained precise records of all payments to guarantee accuracy and integrity of financial documentation.
• Managing the month-end closing process, ensuring timely and accurate financial reporting for management review.
• Led weekly calls to address and mitigate discrepancies related to reimbursements, ensuring compliance and efficiency
• Key Achievement: Partnered with teams to enhance cost control, saving SAR 100,000 annually.

Responsibilities:

• Delivered excellent customer service and exceeded sales targets.
• Trained new team members to improve performance and efficiency.
• Handling customer inquiries, complaints, and feedback to improve the overall experience and encourage repeat business
• Key Achievement: Promoted to Acting Team Leader in one month and achieved the highest sales in Q4 2020.