Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Mohammed Abujabal

Jeddah,Mecca Region

Summary

Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Experienced Service Advisor with a team-orientated mentality and extensive knowledge of vehicle testing, maintenance, and repair. Adept at reading and understanding technical documentation. Excellent customer service, time management, and multitasking abilities.

Overview

4
4
years of professional experience

Work history

Reception Services Team Leader

Jetour Saeed Mohammed Albassami
Jeddah, Mecca Region
07.2020 - 02.2021
  • Drafted professional business memos, letters and marketing copy to support business objectives and growth.
  • Operated multi-line telephone system to independently handle calls each day.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.

Service Advisor

United Motors Company
Jeddah, Mecca Region
07.2019 - 01.2021
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Warmly greeted customers and maintained positive relationships, generating consistent repeat business.
  • Test drove vehicles to determine problems and test repairs.
  • Inspected customer vehicles for wear, tear and damage from accidents.

Service Advisor

Nissan Alissa
Jeddah, Mecca Region
09.2016 - 05.2019
  • Escalated incidents to next level to remain compliant with company's standards and procedures.
  • Capitalised on multiple up-sell opportunities with new and potential customers.
  • Handled customer issues with confidence, to provide effective resolution.

Education

Auto Technician

Saudi Japanese Automotive Institute
Jeddah
08.2016

Skills

  • Knowledgeable in Computers, and applications
  • Specialist in automotive systems
  • Self-motivated with a positive and friendly attitude
  • Very patient, well organized and open-minded
  • Time management
  • Good team player
  • Problem solving
  • Hard worker
  • Responsible

Languages

Arabic
Native language
English
Upper intermediate
B2

Timeline

Reception Services Team Leader

Jetour Saeed Mohammed Albassami
07.2020 - 02.2021

Service Advisor

United Motors Company
07.2019 - 01.2021

Service Advisor

Nissan Alissa
09.2016 - 05.2019

Auto Technician

Saudi Japanese Automotive Institute

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Mohammed Abujabal