Mohammed Adil

* Part of the Preference Management Center, handling global customer preferences.

* Led the automation of reporting processes using SQL, reducing manual effort by 60%.

* Developed dynamic dashboards in Power BI for ITSM metrics, improving SLA visibility across teams.

* Collaborated with infrastructure teams to integrate ServiceDesk Plus with AD and mail servers.

* Ensured GDPR/CCPA compliance in ticketing workflows and data-handling procedures.

* Data extraction, cleaning, transformation, and aggregation of data from the data lake. Ensuring data quality and consistency, which is crucial.

* Relational Database Management on organization-specific and product-specific tables within a relational database. These tables can be utilized individually, or combined as needed for business requirements.

* Transitioning from traditional to advanced data approaches, like Excel reporting to more advanced business applications such as Tableau and Power BI for data visualization and storytelling.

* Supported CMDB and asset tracking initiatives, aligning with ITIL best practices. Partnered with HR and Finance to extend service management capabilities beyond IT.

* Ad hoc reporting for business operations reviews at the leadership level prepares insightful reports and dashboards covering aspects like resource headcount, new hires, attrition, timecard compliance, resource utilization, CSAT, revenue, and backlog, etc.

* Migrated legacy reports to centralized BI platforms, enhancing data accuracy and accessibility. Designed KPI dashboards for leadership, enabling data-driven decisions across business units.

* Designed comprehensive Configuration Guides for EMC products, including VMAX, PowerMax, VPLEX, VNX, UNITY, XtremIO, Isilon, and RP4VM, providing step-by-step installation and configuration instructions, best practices, and optimization recommendations

* Developed clear and detailed guidance for Solution Architects and Implementation Specialists to ensure seamless deployment of EMC storage solutions

* Created As-Built Configuration Worksheets for Unity products, capturing actual configuration details to serve as a reference for troubleshooting, maintenance, and future upgrades

* Analysed Factory Bin Files for VMAX and PowerMax to extract critical hardware, firmware, and initial configuration details for creating accurate design guides