Summary
Overview
Work History
Education
Skills
Timeline
Generic

MOHAMMED AHMED

IT technical support
Taif

Summary

Developed skills in troubleshooting, user support, and technology management within fast-paced environment. Seeking to transition into new field, leveraging abilities in problem-solving and communication. Focused on delivering high-quality results and enhancing operational efficiency in diverse settings.

Offering strong analytical skills and keen interest in technology, eager to learn and develop in technical support environment. Brings foundational understanding of computer systems and networking, along with ability to quickly learn new software applications. Ready to use and develop problem-solving and customer service skills in role.

Overview

6
6
years of professional experience
5
5
years of post-secondary education
2
2
Languages

Work History

Technical Support Officer

Andalus Hotel Company
AL Madinah AL Munawwarah
01.2022 - 01.2024
  • Coordinated hardware upgrades and software patches, ensuring compatibility and seamless integration across systems.
  • Mentored junior team members, fostering professional growth and improving team dynamics.
  • Streamlined ticket resolution process, increasing productivity and reducing average response time.
  • Collaborated with cross-functional teams to implement system updates and improve efficiency.
  • Monitored system performance indicators to proactively identify potential issues before they escalated.

Technical Support Officer

Al-Nilein University
Khartoum
01.2018 - 01.2021
  • Improved customer satisfaction by resolving technical issues in a timely manner.
  • Developed user-friendly documentation for technical processes, simplifying knowledge transfer and training.
  • Provided comprehensive support for various software and hardware, enhancing overall user experience.
  • Delivered remote support services to clients across multiple locations, enabling swift issue resolution without the need for on-site visits.
  • Reduced downtime by swiftly diagnosing and troubleshooting complex technical problems.
  • Participated in IT projects supporting infrastructure improvements or new product launches.
  • Conducted regular system maintenance, ensuring optimal performance and minimizing disruptions.
  • Created effective solutions for recurring issues, preventing future occurrences of similar problems.
  • Assisted in the development of customized applications tailored to meet specific business requirements.
  • Managed high call volume during peak hours, maintaining exceptional service standards under pressure.

Education

Bachelor of Science - Information Technology

Imam Al-Hadi College
Omdurman , Sudan
01.2011 - 08.2015

Skills

Network troubleshooting

Remote support

Escalation handling

Training and mentoring

Application support

Hardware diagnostics

Operating systems proficiency

Customer service

Desktop support

Application installations

Technical troubleshooting

Network configuration

Hardware troubleshooting

Technical support

User support

Timeline

Technical Support Officer

Andalus Hotel Company
01.2022 - 01.2024

Technical Support Officer

Al-Nilein University
01.2018 - 01.2021

Bachelor of Science - Information Technology

Imam Al-Hadi College
01.2011 - 08.2015
MOHAMMED AHMEDIT technical support