Medical Laboratory Specialist combined with over 8 years of expertise in Retail Store Management. Proven ability to drive sales growth, optimize KPIs, and lead high-performing teams. Skilled in operational excellence, P&L accountability, and delivering exceptional customer experience focused on NPS. Experienced in CRM, E-Commerce, and omnichannel retail strategies. Committed to leveraging diverse skills for continuous learning, continuous improvement, and delivering measurable results.
Implemented sales strategies, resulting in improved sales figures and increased team productivity.
Conducted market surveys and sales analyses to inform decision-making, optimize store operations, and ensure effective P&L management.
Led the integration of CRM, E-Commerce and Q-Commerce platforms into store operations, aligning inventory, fulfilment and customer service workflows to enable seamless omnichannel growth.
Trained and oriented team members, fostering a knowledgeable and efficient workforce.
Volunteered to train students in Business, enhancing community engagement and promoting knowledge sharing.
Sales Supervisor
Virgin Megastore
07.2019 - 03.2022
Store Manager
iZone, Alireza Holding Company
06.2017 - 12.2018
Implemented strategic sales plans, resulting a measurable increase in store revenue.
Conducted market survey to identify customer needs and preferences, enhancing product offering.
Trained and oriented team members, improving overall service quality.
Assistant Store Manager
iZone, Alireza Holding Company
01.2017 - 06.2017
Salesman
iZone, Alireza Holding Company
12.2016 - 01.2017
Laboratory Specialist - Internship
Central Blood Bank & Prince Sultan Armed Forces Hospital