Mohammed Ahmed Alshamrani
Riyadh,Saudi Arabia
Summary
Motivated and adaptable professional with experience in customer service, data management, and operational support. Skilled in handling inquiries, organizing information, improving service processes, and coordinating with teams to ensure smooth workflow execution. Strong communicator with excellent problem-solving and attention to detail, seeking to contribute to a dynamic organization and support successful project delivery.
Overview
4
4
years of professional experience
Work history
Customer advisor
Extensya
Riyadh, Saudi
07.2024 - 01.2025
- Collaborated with supervisors and team leaders to report issues, improve processes, and enhance customer satisfaction.
- Worked under pressure in a fast-paced contact center environment while maintaining performance KPIs (quality, speed, accuracy).
- Supported operational teams by escalating complex cases and ensuring proper follow-up until resolution.
- Demonstrated strong communication, empathy, and problem-solving skills, contributing to improved service quality.
Customer service representative
Emdad AlKhebrat
Riyadh
11.2020 - 11.2021
- Identified customer needs and provided tailored solutions while maintaining high service standards.
- Resolved customer issues in a professional and timely manner to ensure satisfaction and service continuity.
- Communicated with clients via phone and email, documenting interactions and supporting workflow tracking.
- Supported customer-related project activities by providing accurate information and clear follow-up.
- Worked cross-functionally with internal teams to ensure smooth coordination and service delivery.
Education
Bachelor's degree - Psychology, Psychological Specialist
King Saud University
Skills
- Project coordination & administrative support
- Strong communication with clients and teams
- Data analysis, organization & reporting
- Information management and documentation control
- Problem-solving and decision-making
- Time and workload management under pressure
- Understanding human behavior & customer needs (psychology background)
- Conflict management & issue resolution
- High attention to detail & accuracy
- Ability to manage multiple tasks and deadlines
- Teamwork and collaborative mindset
- Responsibility, reliability, and professional discipline
LANGUAGES
Arabic.
Native
English.
Advanced
COURSES
- Basics of Management course.
- Conflict Management course.
- Principles of Customer Service course.
Timeline
Customer advisor
Extensya
07.2024 - 01.2025
Customer service representative
Emdad AlKhebrat
11.2020 - 11.2021
Bachelor's degree - Psychology, Psychological Specialist
King Saud University