MOHAMMED AKEILAH

Oversee the coding and billing processes to ensure compliance with regulatory requirements and accurate claims submission.

• Lead projects to execute the identified process.
• Coding and integration with the Nphies platform.
• Develop and implement strategies to improve the revenue cycle performance.
• Analyze revenue cycle data and report on KPIs to identify areas for improvement.
• Collaborate with cross-functional teams to improve financial performance.
• Stay updated on changes in healthcare reimbursement policies and regulations.
• Improvements and report ongoing activities to management.
• Train and supervise staff members involved in revenue cycle activities.

Identify new business opportunities to expand the medical center's services.

• Develop and implement strategies to achieve growth targets and increase market share.
• Build and maintain relationships with key stakeholders.
• Collaborate with internal departments to align business development initiatives with company goals.
• Prepare and deliver presentations to potential clients and partners.
• Negotiate contracts and agreements with clients and partners.
• Monitor and report on the performance of business development initiatives.

Maintain contract uniformity and standards with capital providers to ensure consistency and quality in service delivery.

• Comparing prices across all providers to identify the best deal.
• Lead and contract new providers and service codes to expand and improve service offerings.
• Support other business units to enhance overall customer satisfaction.
• Managing all provider inquiries promptly and professionally.
• Ensure timely processing of all member requests and inquiries, according to company standards.
• Follow up on all inquiries to ensure resolution meets customer, hospital, and company expectations.

• Provide customer support through social media channels, including posts, direct messages, and even online reviews.
• Managing all client inquiries and providing prompt solutions.
• Maintaining records of all cases and then informing clients about case status.
• Social media representatives maintain a company's online reputation.
• Identifying the nature of the case and transferring it to respective departments for the appropriate solution.
• Assisting in analyzing databases to enhance processes and KPIs.

Respond to incoming call center queries concerning general inquiries, customer complaints, and insurance policy and coverage questions.

Analyzed customer feedback data in order to identify areas where improvements can be made in terms of services rendered.

Ensuring the data is accurate and relevant by filtering it, dealing with missing numbers, and getting the dataset ready for analysis.

Provide stakeholders access to the data's insights and discoveries, which have the potential to affect how policies and decisions are made.

Tracking sales leads, managing customer accounts, giving customer care, and sending estimates along with sales packs.

Selling products and meeting customer needs while obtaining orders from existing or potential sales outlets.

Ensure customer satisfaction and adequately taken care of while making a purchase.