Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Personal Information
Timeline
Generic

MOHAMMED AKRAM BAIG

Riyadh

Summary

More than a decade of rich experience in various fields relating to Sales, identifying improved approaches and enhanced solutions to business challenges and activities that has driven and inspire me. Exploration, pursuit, and motivation are my frameworks for success. I believe that fresh perspectives and trying new techniques help businesses evolve and grow and my goal is to be on the cutting-edge of industry advancements. Contributions to my current Manager role, and this field at-large, revolve around my essential talents in budgeting I have developed strong abilities in critical thinking and fostered a reputation as a key contributor through communication and decision-making skills. As a team player, I am collaborative with peers and search for ways to integrate valuable insights. Through these qualities, I have confidence in my ability to facilitate positive change and collective effort. Goal-oriented manager with distinguished experience and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Account Management /Senior Client Relationship Manager

Arjaa/ATPI
09.2023 - Current
  • Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
  • Developed strong rapport with clients through consistent follow-up and attention to detail.
  • Facilitated smooth onboarding experiences for new clients, guiding them through product setup and training procedures.
  • Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
  • Improved customer satisfaction rates by providing tailored solutions to meet individual client needs.
  • Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
  • Assessed client needs and developed plans to adequately address current and future objectives.
  • Collaborated with internal teams to resolve client issues quickly and efficiently.
  • Streamlined processes for managing client interactions, leading to improved response times and higher levels of satisfaction.
  • Coordinated closely with sales teams to support the pursuit of new business opportunities within existing accounts.
  • Addressed and resolved customer complaints and issues to improve satisfaction.
  • Conducted quarterly business reviews with clients to assess performance, identify opportunities, and set goals for future growth.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.

GSA MANAGER KSA / SALES MANAGER KSA

Go First Airlines
07.2021 - 08.2023
  • Increased year-on-year sales by implementing strategic business growth and retention initiatives
  • Achieved exceptional client satisfaction feedback and ratings
  • Secured revenue targets by building successful sales teams, preparing appropriate budgets and implementing strategic action plans
  • Created and directed sales team training and development programme
  • Initiated and elevated new business opportunities by implementing effective networking strategies
  • Monitored sales team performance, providing effective training to help reach revenue and profit targets
  • Conducted performance reviews and created action plans to drive team improvements
  • Presented data and reports to inform executive decision-making
  • Planned and developed strategies to increase sales territory positioning, exceeding company targets
  • Saved costs by effectively negotiating vendor prices, terms of sales and service agreements
  • Developed marketing campaigns to expand client base
  • Mentored and trained staff to drive productive goal setting and field sales objectives achievement
  • Spearheaded sales meetings with staff and management to share best practices for process improvements
  • Retained existing customers and substantially grew customer base, product line and sales volume
  • Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends
  • Collected customer and market feedback and reported information to company leadership.

KEY ACCOUNT MANAGER

Etihad Airways
07.2011 - 05.2021
  • Acted as the point of contact for Key clients (TA's & Corporate) to produce and implement an account development plan for Key Account to generate maximum revenue in both short and long term
  • Made recommendations to the Head office on necessary sales plans or strategy revision to increase production from POS from all the three segments (FIT', MICE & Corporate)
  • Monitored and provided feedback to Etihad on competitors' activities in the market and responded to them appropriately
  • Maintained effective relationships with all Key Accounts/corporate
  • Profiling new corporate accounts in all Business Sectors
  • Maintained effective relationships with all the corporate and assisted the companies on their day-to-day queries
  • Handled group queries and advised suitable itineraries for corporate depending on the nature of the group
  • Analyzed market and competitor research to identify customer prospects
  • Communicated new products and services to drive customer interest and boost sales
  • Drove business growth within specified sales territories through strategic and tactical solution implementation.

SENIOR SALES SUPPORT

Emirates Airlines
05.2008 - 06.2011
  • Supported assigned Sr
  • Sales Executives in managing their corporate accounts
  • Provided support to assigned Sales executives by visiting corporate accounts along with them during the corporate forums, providing information on new products, and answering queries
  • Developed direct contacts with key personnel in all corporate accounts handled by Sales executives
  • Executed corporate account-specific marketing and sales strategies to capture maximum market share
  • Looked after pricing matters related to Riyadh, ensuring that EK fares are in line with the competition
  • Assisted and supported Agents in terms of Fares and Pricing related issues
  • Prepared circulars with regards to Emirates product and information
  • Developed and maintained corporate account database of all existing and new accounts for use in various marketing activities
  • Promoted skywards (FFP) with all corporate accounts to build and retain brand loyalty
  • Coordinated with YM to organize Group and assistance to SE/Travel Agents
  • Provided special assistance to Sales Manager in preparation of reports and MIS excels and simple presentations
  • Organized special Tourist and Transit Dubai visas to promote Emirates
  • Prepared monthly reports on market updates in terms of fares and other airlines activities.

KEY CORPORATE CONSULTANT

Dnata
02.2007 - 03.2008
  • Served Key in corporate account, Amiantit & other Mncs
  • Had personal interaction with Travelers and Travel Coordinators of Corporate Accounts
  • Interacted with Airlines regarding Reservations / Ticketing / Itinerary / Fares
  • Liaised with Airlines, dealers, and Hotels for the most cost-effective service for the client
  • Prepared and reported branch-specific MIS for clients
  • Prepared financial statements and recovered outstanding dues from corporate clients
  • Identified prospect needs and offered appropriate products and services
  • Maintained close and regular contact with assigned clients to nurture long-term relationships
  • Took inbound calls from prospective clients, offering detailed quotations and breakdown of benefits.

Education

Sales and Marketing -

Aminno Software Technologies
Bangalore, India
01.2006

Diploma In Computers MS -

Aptech
Bangalore, India
08.2004

Tourism Management - Airlines & Hospitality

International Airlines & Travel Tourism
Bangalore, India
11.2003

Bachelor Of Business Administration - Commerce

Al Ameen Arts Science And Commerce College
Bangalore, INDIA
04.2003

Skills

  • Account management
  • Analytical problem solver
  • Business development and planning
  • Review of contracts
  • Customer acquisition and retention
  • Customer rapport
  • Strategic Planning Sales presentations
  • Proficiency in Ms Office Apps
  • Excellent communication skills
  • Salesforce
  • Sales and market development
  • Sales process
  • Key account development
  • Superb time management

Certification

Design thinking for Innovation,Coursera online - University of Michigan Building your Leadership skills,Coursera online - University of Virginia

Accomplishments

  • Being Part of Sales has successfully exceeded Revenue targets and growing revenue YOY.
  • Developed Key Accounts and managing over each year which led to continuous improvement in achieving revenue targets and growing accounts to maximum growth each year catering to the needs of the Saudi market.
  • Initiated and developed successful contracts with key partners and leading established companies and banks in Saudi Arabia which lead to higher revenue mix and consumer penetration.

Languages

English
Arabic
Hindi

Personal Information

Nationality: Indian

Timeline

Account Management /Senior Client Relationship Manager

Arjaa/ATPI
09.2023 - Current

GSA MANAGER KSA / SALES MANAGER KSA

Go First Airlines
07.2021 - 08.2023

KEY ACCOUNT MANAGER

Etihad Airways
07.2011 - 05.2021

SENIOR SALES SUPPORT

Emirates Airlines
05.2008 - 06.2011

KEY CORPORATE CONSULTANT

Dnata
02.2007 - 03.2008

Sales and Marketing -

Aminno Software Technologies

Diploma In Computers MS -

Aptech

Tourism Management - Airlines & Hospitality

International Airlines & Travel Tourism

Bachelor Of Business Administration - Commerce

Al Ameen Arts Science And Commerce College
MOHAMMED AKRAM BAIG