Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mohammed Akrut

Riyadh,Saudi Arabia

Summary

Experienced account management professional with a strong background in client communications, sales strategy, and contract negotiation. Adept at building long-term client relationships and providing exceptional customer service to achieve revenue goals. Proven track record in budgeting, financial planning, and direct sales, with expertise in e-commerce systems and revenue growth tracking. Skilled in team training and development, enhancing team performance through targeted staff education. Focused on driving organizational success and sustainable growth through strategic planning, negotiation, and problem-solving. Dedicated to ensuring client satisfaction and contributing to business growth through effective account management.

Overview

8
8
years of professional experience
7
7
years of post-secondary education

Work History

Account manager

Amazon
Riyadh, Riyadh Region
02.2024 - Current
  • As Account Manager at Amazon, I was responsible for overseeing and nurturing client relationships to drive business growth and ensure customer satisfaction. My role involved managing a portfolio of key accounts, understanding client needs, and providing tailored solutions to optimize their experience. I collaborated cross-functionally with internal teams to align strategies and deliver on business objectives, while leveraging Amazon's vast ecosystem of tools and data to enhance client performance. Additionally, I worked to identify opportunities for upselling and cross-selling, ensuring long-term partnerships and consistently exceeding revenue targets. Through proactive communication, problem-solving, and strategic planning, I was able to foster strong client relationships and contribute to Amazon's overall business success.
  • Devised marketing plans, resulting in increased sales and brand awareness.
  • Prepared detailed reports to provide insight into account performance.
  • Resolved client issues promptly, ensuring high levels of satisfaction.
  • Facilitated training sessions to upskill junior team members.
  • Arranged and attended networking events, expanding professional contacts and prospects.
  • Conducted market research to stay abreast of industry trends.
  • Analysed client feedback to highlight areas in need of improvement.
  • Handled customer concerns and complaints to resolve issues and build loyalty.

Catalogue Team Lead

Amazon
Riyadh, Saudi Arabia
06.2020 - 02.2024
  • As a Catalogue Team Lead at Amazon, I was leading a team dedicated to managing and optimizing product listings across the Amazon platform. I led a group of catalogue associates, ensuring the accuracy, completeness, and quality of product data to enhance customer experience and drive sales performance. My role involved setting clear objectives, providing training and guidance, and implementing process improvements to increase efficiency.
  • Analyze data and highlight gaps, recommend solutions, drive and influence inter-function decisions, and work with the data engineers team to invent an automation solution to eliminate business blockers.
  • Leverages and demonstrates expertise in handling end-to-end processes and related tools to identify the impact and operational issues.
  • Mentoring and leading 9 associates in Retail Business Services (RBS) at Amazon to increase catalogue quality and improve the customer experience of online shopping.
  • Monitored team performance, providing suggestions for improvement and training programs to increase team efficiency.
  • assist with team recruitment, interviewing, and onboarding.
  • Establish key reporting for a functional area and provide reports to senior management and stakeholders at the process level.
  • Remained knowledgeable in the latest guidelines and best practices to ensure delivery of regulatory-compliant service.
  • Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives, and facilitating team-building activities.
  • Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.

Catalogue Sr. Associate

Amazon
Riyadh, Saudi Arabia
05.2017 - 06.2020
  • Content creation and optimization, edit the current catalogue, and bring offline selection to online. Own end-to-end the Selling Partner experience in SA for all categories to improve selection of the category.
  • Ensured compliance with Amazon’s guidelines and policies regarding product content, preventing listing suspensions and enhancing product discoverability.
  • Conducted regular audits of product data to identify discrepancies and implement corrective actions, reducing errors and improving catalog integrity.
  • Leveraged keyword research tools to optimize product titles, descriptions, and search terms for maximum visibility and improved organic search rankings.
  • Worked closely with vendors to gather accurate product information, including technical specifications and images, for new product launches and catalog updates.
  • Developed and implemented best practices for content creation and editing, resulting in increased operational efficiency and reduced time-to-market for new listings.

Education

Bachelor Degree - Language Interpretation and Translation

King Saud University
Riyadh, Riyadh Region
08.2011 - 02.2017

Diploma of Education - Intensive English Language Program

West Virginia University
Morgantown, USA
05.2012 - 05.2013

Skills

  • Account management
  • Budgeting and financial planning
  • Time management proficiency
  • Direct sales experience
  • Revenue growth tracking
  • E-Commerce systems familiarity
  • Training and Development
  • Staff education and training

Languages

Arabic
Native language
English
Fluent
Arabic
Native

Timeline

Account manager

Amazon
02.2024 - Current

Catalogue Team Lead

Amazon
06.2020 - 02.2024

Catalogue Sr. Associate

Amazon
05.2017 - 06.2020

Diploma of Education - Intensive English Language Program

West Virginia University
05.2012 - 05.2013

Bachelor Degree - Language Interpretation and Translation

King Saud University
08.2011 - 02.2017

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Mohammed Akrut